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CCP FDConnect Onboarding

Last modified by Chris Workman on 2026/07/27 20:41
FirstDigital Fiber · Internet · Cloud · Voice
Voice Services Onboarding

Thank you for choosing FirstDigital Telecom

We’re glad to have you, and we want to ensure a smooth start with your new voice services. Here’s what to expect.

Steps in the process

Timeframes below are typical, and measured from the point your order is submitted.

1

Step 1: Order Submitted

1 to 2 business days after the documents are signed and submitted
Requirements & information
  • Standing Offer Agreement (SOA) is signed, and your order has been submitted.
  • A signed Letter of Agreement (LOA) is required.
2

Step 2: Kick-Off Emails

3 to 5 business days after order entry
Requirements & information
  • The first email from Julie Sackett includes your FDConnect credentials.
  • The second email introduces you to the Translations Team member assigned to your order.
3

Step 3: Follow-Up Emails

Typically 1 to 2 business days after Step 2
Requirements & information
  • The assigned Translations Team member is available to answer any questions you may have.
  • Key topics:
    • Porting discussion — ask any questions you may have regarding FDConnect and porting.
    • Scheduling a “Go Live” date.
Helpful information

This email chain allows all parties to ask questions.

5

Step 5: Go Live

Requirements & information
  • You choose and execute the Go Live date.
Helpful information
FDConnect Porting Q&A

Questions at any stage?

Your assigned Translations Team member is your direct contact throughout onboarding. Reply to any email in your kick-off chain and the whole team will see it.

FirstDigital Telecom · Voice Services Onboarding