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Wiki source code of Configure CCP in Control Hub

Version 5.2 by Aaron Blackburn on 2026/09/25 20:00
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205
206 <div class="fd-guide">
207
208 <!-- Breadcrumbs -->
209 <div class="fd-breadcrumbs">
210 <a href="https://learn.firstdigital.com/bin/view/Main/">Home</a>
211 <span>&rsaquo;</span>
212 <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
213 <span>&rsaquo;</span>
214 <span>Cloud Connected PSTN Configuration</span>
215 </div>
216
217 <!-- Guide Title Header -->
218 <header class="guide-header">
219 <h1>Configuring Cloud Connected PSTN in Control Hub</h1>
220 <p class="subtitle">Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.</p>
221 </header>
222
223 <!-- Summary Callout -->
224 <div class="callout">
225 <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub[cite: 6].
226 </div>
227
228 <!-- Step-by-Step Instructions -->
229 <div class="step-list">
230
231 <!-- Step 1 -->
232 <div class="step-item">
233 <div class="step-number">1</div>
234 <div class="step-content">
235 <h2>Access Control Hub &amp; Navigate to Locations</h2>
236 <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
237 <ul>
238 <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
239 </ul>
240 </div>
241 </div>
242
243 <!-- Step 2 -->
244 <div class="step-item">
245 <div class="step-number">2</div>
246 <div class="step-content">
247 <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
249 <ul>
250 <li>Click on the specific location you want to configure[cite: 6].</li>
251 <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection[cite: 6].</li>
252 </ul>
253
254 <div class="img-container">
255 [[image:Picture1.png]]
256 <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6, 8].</div>
257 </div>
258
259 <ul>
260 <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
261 </ul>
262
263 <div class="img-container">
264 [[image:Picture2.png]]
265 <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6, 8].</div>
266 </div>
267 </div>
268 </div>
269
270 <!-- Step 3 -->
271 <div class="step-item">
272 <div class="step-number">3</div>
273 <div class="step-content">
274 <h2>Select Provider</h2>
275 <p>Select your assigned Cloud Connected PSTN provider[cite: 6]:</p>
276 <ul>
277 <li>Choose <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
278 <li>Click <strong>Next</strong>[cite: 6].</li>
279 </ul>
280
281 <div class="img-container">
282 [[image:Picture3.png]]
283 <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6, 8].</div>
284 </div>
285 </div>
286 </div>
287
288 <!-- Step 4 -->
289 <div class="step-item">
290 <div class="step-number">4</div>
291 <div class="step-content">
292 <h2>Add Phone Numbers</h2>
293 <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
294 <ul>
295 <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
296 <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
297 <li>Click <strong>Save</strong>[cite: 6].</li>
298 <li>Click <strong>Close</strong> on the Summary page[cite: 6].</li>
299 </ul>
300 </div>
301 </div>
302
303 <!-- Step 5 -->
304 <div class="step-item">
305 <div class="step-number">5</div>
306 <div class="step-content">
307 <h2>Verify Added DIDs</h2>
308 <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
309 <ul>
310 <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
311 <li>Verify that all newly added DIDs are listed[cite: 6].</li>
312 </ul>
313 </div>
314 </div>
315
316 </div>
317
318 <!-- Page Footer -->
319 <footer>
320 <div>&copy; FirstDigital. Technical Documentation.</div>
321 <div>
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