Configure CCP in Control Hub
Version 6.2 by Aaron Blackburn on 2026/09/25 20:03
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Configuring Cloud Connected PSTN in Control Hub
Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
Overview: To set up Cloud Connected PSTN, select Cloud Connected PSTN as your connection type, choose FirstDigital as your CCP provider, and assign your provisioned phone numbers directly within Control Hub[cite: 6].
1
Access Control Hub & Navigate to Locations
Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].
- In the left-hand navigation panel under MANAGEMENT, click on
Locations[cite: 6].
2
Select Location & Set PSTN Connection Type
Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:
- Click on the specific location you want to configure[cite: 6].
- Go to the Calling sub-menu tab and click Manage (or Set up calling) under PSTN connection[cite: 6].
[[image:Picture1.png]]
Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6, 8].
- In the modal window, select Cloud Connected PSTN as your Connection Type[cite: 6].
[[image:Picture2.png]]
Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6, 8].
3
Select Provider
Select your assigned Cloud Connected PSTN provider[cite: 6]:
- Choose FirstDigital from the list of certified providers[cite: 6].
- Click Next[cite: 6].
[[image:Picture3.png]]
Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6, 8].
4
Add Phone Numbers
Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:
- Click Add Numbers Now[cite: 6].
- Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].
- Click Save[cite: 6].
- Click Close on the Summary page[cite: 6].
5
Verify Added DIDs
Confirm that the phone numbers were added successfully[cite: 6]:
- In the main navigation menu under SERVICES, navigate to
Calling>Numbers[cite: 6]. - Verify that all newly added DIDs are listed[cite: 6].