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Changes for page SIP

Last modified by Aaron Blackburn on 2026/09/01 19:00
From version 1.1
edited by Aaron Blackburn
on 2026/07/22 20:53
Change comment: There is no comment for this version
To version 1.3
edited by Aaron Blackburn
on 2026/09/01 18:33
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -1,0 +1,283 @@
1 +{{html clean="false"}}
2 +<!--
3 + XWiki usage: Paste into an HTML macro on your page.
4 + Note: All FirstDigital IPs have been sanitized for public safety.
5 +-->
6 +<style>
7 + @import url('https://fonts.googleapis.com/css2?family=Host+Grotesk:wght@300;400;500;600;700;800&display=swap');
8 +
9 + .fd-sip-doc, .fd-sip-doc * { box-sizing: border-box; }
10 + .fd-sip-doc {
11 + --fd-navy: #003366;
12 + --fd-dark-navy: #001a33;
13 + --fd-blue: #307ab2;
14 + --fd-sky: #38b2e3;
15 + --fd-bright-cyan: #5ed2ff;
16 + --fd-red: #cf333d;
17 + --fd-slate: #2e404d;
18 + --fd-grey: #8f9499;
19 + --fd-lightgrey: #e2e8f0;
20 + --fd-offwhite: #f8fafc;
21 + --fd-max-w: 1140px;
22 +
23 + font-family: 'Host Grotesk', system-ui, -apple-system, sans-serif;
24 + color: var(--fd-slate);
25 + background: #ffffff;
26 + max-width: var(--fd-max-w);
27 + margin: 0 auto;
28 + padding: 24px 16px;
29 + }
30 +
31 + /* Header */
32 + .fd-sip-doc .doc-header {
33 + background: radial-gradient(circle at 50% 35%, rgba(13, 71, 128, 0.78) 0%, rgba(0, 51, 102, 0.93) 60%, rgba(0, 26, 51, 0.98) 100%),
34 + url('Fiber Optic Theme.JPG') center/cover no-repeat;
35 + padding: 40px 32px;
36 + border-radius: 20px;
37 + text-align: center;
38 + color: #ffffff;
39 + box-shadow: inset 0 0 60px rgba(0, 26, 51, 0.6), 0 12px 32px rgba(0, 51, 102, 0.12);
40 + margin-bottom: 32px;
41 + }
42 + .fd-sip-doc .doc-header p.kicker {
43 + color: var(--fd-bright-cyan);
44 + font-weight: 800;
45 + font-size: .8rem;
46 + text-transform: uppercase;
47 + letter-spacing: .18em;
48 + margin: 0 0 8px;
49 + text-shadow: 0 2px 10px rgba(0, 26, 51, 0.8);
50 + }
51 + .fd-sip-doc .doc-header h1 {
52 + font-weight: 800;
53 + font-size: 2.25rem;
54 + margin: 0 0 10px;
55 + letter-spacing: -0.02em;
56 + text-shadow: 0 3px 12px rgba(0, 26, 51, 0.9);
57 + }
58 + .fd-sip-doc .doc-header p.sub {
59 + color: #f8fafc;
60 + font-weight: 400;
61 + font-size: 1rem;
62 + max-width: 680px;
63 + margin: 0 auto;
64 + line-height: 1.5;
65 + text-shadow: 0 2px 8px rgba(0, 26, 51, 0.95);
66 + }
67 +
68 + /* Notice Banner */
69 + .fd-sip-doc .disclaimer-box {
70 + background: #f0f7fc;
71 + border-left: 5px solid var(--fd-blue);
72 + padding: 16px 20px;
73 + border-radius: 8px;
74 + margin-bottom: 28px;
75 + font-size: 0.9rem;
76 + line-height: 1.5;
77 + }
78 +
79 + /* Specifications Grid */
80 + .fd-sip-doc .section-title {
81 + color: var(--fd-navy);
82 + font-size: 1.35rem;
83 + font-weight: 700;
84 + margin: 32px 0 16px;
85 + border-bottom: 2px solid var(--fd-lightgrey);
86 + padding-bottom: 8px;
87 + }
88 +
89 + .fd-sip-doc .specs-grid {
90 + display: grid;
91 + grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
92 + gap: 16px;
93 + margin-bottom: 32px;
94 + }
95 + .fd-sip-doc .spec-card {
96 + background: var(--fd-offwhite);
97 + border: 1px solid var(--fd-lightgrey);
98 + border-radius: 12px;
99 + padding: 16px 20px;
100 + }
101 + .fd-sip-doc .spec-card .label {
102 + font-size: 0.75rem;
103 + text-transform: uppercase;
104 + font-weight: 700;
105 + color: var(--fd-grey);
106 + letter-spacing: 0.05em;
107 + margin-bottom: 4px;
108 + }
109 + .fd-sip-doc .spec-card .val {
110 + font-size: 1rem;
111 + font-weight: 700;
112 + color: var(--fd-navy);
113 + }
114 + .fd-sip-doc .spec-card .subtext {
115 + font-size: 0.8rem;
116 + color: var(--fd-slate);
117 + margin-top: 4px;
118 + }
119 +
120 + /* Rules & Requirements */
121 + .fd-sip-doc .rules-grid {
122 + display: grid;
123 + grid-template-columns: 1fr 1fr;
124 + gap: 20px;
125 + margin-bottom: 32px;
126 + }
127 + .fd-sip-doc .rule-box {
128 + border: 1px solid var(--fd-lightgrey);
129 + border-radius: 12px;
130 + padding: 20px;
131 + background: #ffffff;
132 + box-shadow: 0 4px 12px rgba(0, 0, 0, 0.03);
133 + }
134 + .fd-sip-doc .rule-box h4 {
135 + margin: 0 0 12px;
136 + color: var(--fd-navy);
137 + font-size: 1.05rem;
138 + }
139 + .fd-sip-doc .rule-box ul {
140 + margin: 0;
141 + padding-left: 20px;
142 + font-size: 0.88rem;
143 + line-height: 1.6;
144 + }
145 +
146 + /* Troubleshooting Table */
147 + .fd-sip-doc .tb-table {
148 + width: 100%;
149 + border-collapse: collapse;
150 + margin-bottom: 32px;
151 + font-size: 0.9rem;
152 + }
153 + .fd-sip-doc .tb-table th {
154 + background: var(--fd-navy);
155 + color: #ffffff;
156 + text-align: left;
157 + padding: 12px 16px;
158 + font-weight: 700;
159 + }
160 + .fd-sip-doc .tb-table th:first-child { border-top-left-radius: 8px; }
161 + .fd-sip-doc .tb-table th:last-child { border-top-right-radius: 8px; }
162 + .fd-sip-doc .tb-table td {
163 + padding: 14px 16px;
164 + border-bottom: 1px solid var(--fd-lightgrey);
165 + line-height: 1.5;
166 + }
167 + .fd-sip-doc .tb-table tr:nth-child(even) { background: var(--fd-offwhite); }
168 + .fd-sip-doc .symptom { font-weight: 700; color: var(--fd-red); width: 28%; }
169 +
170 + @media (max-width: 768px) {
171 + .fd-sip-doc .rules-grid { grid-template-columns: 1fr; }
172 + }
173 +</style>
174 +
175 +<div class="fd-sip-doc">
176 +
177 + <!-- Header -->
178 + <div class="doc-header">
179 + <p class="kicker">FirstDigital Voice Operations</p>
180 + <h1>SIP Trunking Technical Specifications</h1>
181 + <p class="sub">Configuration standards, firewall policies, and troubleshooting procedures for enterprise SIP trunks.</p>
182 + </div>
183 +
184 + <!-- Disclaimer -->
185 + <div class="disclaimer-box">
186 + <strong>Customer Responsibility Notice:</strong> Customers are responsible for the configuration and fine-tuning of their own edge routers, firewalls, and PBX equipment.
187 + </div>
188 +
189 + <!-- Standard Specifications Grid -->
190 + <div class="section-title">Standard Trunk Specifications</div>
191 + <div class="specs-grid">
192 + <div class="spec-card">
193 + <div class="label">Signaling Protocol</div>
194 + <div class="val">UDP 5060</div>
195 + <div class="subtext">Standard SIP port</div>
196 + </div>
197 + <div class="spec-card">
198 + <div class="label">Primary Codec</div>
199 + <div class="val">G.711u</div>
200 + <div class="subtext">20ms packetization</div>
201 + </div>
202 + <div class="spec-card">
203 + <div class="label">DTMF Mode</div>
204 + <div class="val">RFC 2833</div>
205 + <div class="subtext">Out-of-band touch tones</div>
206 + </div>
207 + <div class="spec-card">
208 + <div class="label">DNIS Digits</div>
209 + <div class="val">10 Digits</div>
210 + <div class="subtext">+1 stripped; Intl disabled by default</div>
211 + </div>
212 + <div class="spec-card">
213 + <div class="label">Authentication</div>
214 + <div class="val">IP Registration-less</div>
215 + <div class="subtext">No user/password required</div>
216 + </div>
217 + <div class="spec-card">
218 + <div class="label">SIP Advanced</div>
219 + <div class="val">Peer Path / Re-invite</div>
220 + <div class="subtext">Disabled / No re-invites permitted</div>
221 + </div>
222 + </div>
223 +
224 + <!-- Rules & Firewall -->
225 + <div class="section-title">Network & Firewall Rules</div>
226 + <div class="rules-grid">
227 + <div class="rule-box">
228 + <h4>Outbound Signaling & Caller ID</h4>
229 + <ul>
230 + <li>Outbound requests to FirstDigital must source directly from the Customer Public IP provided during turn-up.</li>
231 + <li>Outbound calls must present a Caller ID number assigned to the specific trunk instance.</li>
232 + <li>Ensure outbound NAT egress matches the registered public IP address.</li>
233 + </ul>
234 + </div>
235 + <div class="rule-box">
236 + <h4>Firewall & Perimeter Setup</h4>
237 + <ul>
238 + <li><strong>SIP ALG:</strong> Must be <u>DISABLED</u> globally on customer routers/firewalls.</li>
239 + <li><strong>Inbound Rules:</strong> Allow traffic from FirstDigital's SBC subnet across <code>UDP 5000 - 65000</code>.</li>
240 + <li><strong>Egress Routing:</strong> Verify NAT routing for FirstDigital's subnet exits out of the designated public IP.</li>
241 + </ul>
242 + </div>
243 + </div>
244 +
245 + <!-- Troubleshooting Matrix -->
246 + <div class="section-title">SIP Trunk Troubleshooting Matrix</div>
247 + <table class="tb-table">
248 + <thead>
249 + <tr>
250 + <th>Symptom</th>
251 + <th>Root Cause & Resolution Step</th>
252 + </tr>
253 + </thead>
254 + <tbody>
255 + <tr>
256 + <td class="symptom">No Inbound Calls</td>
257 + <td>Verify firewall permits <code>UDP 5060</code> from FirstDigital's subnet. Confirm <strong>SIP ALG is disabled</strong> on edge devices.</td>
258 + </tr>
259 + <tr>
260 + <td class="symptom">No Outbound Calls</td>
261 + <td>Confirm destination SIP target and port (<code>UDP 5060</code>). Verify outbound traffic sources from your designated public IP. Ensure Caller ID matches an active number on the trunk.</td>
262 + </tr>
263 + <tr>
264 + <td class="symptom">One-Way or No Audio</td>
265 + <td><strong>Common Issue:</strong> PBX is sending private IP addresses (e.g., <code>10.x.x.x</code> or <code>192.168.x.x</code>) inside the SIP SDP header. Check PBX NAT settings, SBC Media Address Override, or STUN. Disable SIP ALG.</td>
266 + </tr>
267 + <tr>
268 + <td class="symptom">DTMF Tones Not Recognized</td>
269 + <td>Configure PBX and endpoints to send DTMF out-of-band using <strong>RFC 2833</strong> (telephony-event).</td>
270 + </tr>
271 + <tr>
272 + <td class="symptom">Calls Not Ringing Correct Extension</td>
273 + <td>Inspect sent/received <strong>DNIS digit delivery</strong>. FirstDigital defaults to sending 10 digits. Adjust PBX inbound routing rules to match.</td>
274 + </tr>
275 + <tr>
276 + <td class="symptom">Forwarded Calls Have One-Way Audio</td>
277 + <td>Typically caused when FirstDigital enables "NAT Media" as a temporary workaround for private IP leaks. Resolving the PBX private IP header leak allows FirstDigital to remove NAT Media settings, restoring call transfer audio.</td>
278 + </tr>
279 + </tbody>
280 + </table>
281 +
282 +</div>
283 +{{/html}}