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Changes for page SIP

Last modified by Aaron Blackburn on 2026/09/01 19:00
From version 1.3
edited by Aaron Blackburn
on 2026/09/01 18:33
Change comment: There is no comment for this version
To version 1.1
edited by Aaron Blackburn
on 2026/07/22 20:53
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -1,283 +1,0 @@
1 -{{html clean="false"}}
2 -<!--
3 - XWiki usage: Paste into an HTML macro on your page.
4 - Note: All FirstDigital IPs have been sanitized for public safety.
5 --->
6 -<style>
7 - @import url('https://fonts.googleapis.com/css2?family=Host+Grotesk:wght@300;400;500;600;700;800&display=swap');
8 -
9 - .fd-sip-doc, .fd-sip-doc * { box-sizing: border-box; }
10 - .fd-sip-doc {
11 - --fd-navy: #003366;
12 - --fd-dark-navy: #001a33;
13 - --fd-blue: #307ab2;
14 - --fd-sky: #38b2e3;
15 - --fd-bright-cyan: #5ed2ff;
16 - --fd-red: #cf333d;
17 - --fd-slate: #2e404d;
18 - --fd-grey: #8f9499;
19 - --fd-lightgrey: #e2e8f0;
20 - --fd-offwhite: #f8fafc;
21 - --fd-max-w: 1140px;
22 -
23 - font-family: 'Host Grotesk', system-ui, -apple-system, sans-serif;
24 - color: var(--fd-slate);
25 - background: #ffffff;
26 - max-width: var(--fd-max-w);
27 - margin: 0 auto;
28 - padding: 24px 16px;
29 - }
30 -
31 - /* Header */
32 - .fd-sip-doc .doc-header {
33 - background: radial-gradient(circle at 50% 35%, rgba(13, 71, 128, 0.78) 0%, rgba(0, 51, 102, 0.93) 60%, rgba(0, 26, 51, 0.98) 100%),
34 - url('Fiber Optic Theme.JPG') center/cover no-repeat;
35 - padding: 40px 32px;
36 - border-radius: 20px;
37 - text-align: center;
38 - color: #ffffff;
39 - box-shadow: inset 0 0 60px rgba(0, 26, 51, 0.6), 0 12px 32px rgba(0, 51, 102, 0.12);
40 - margin-bottom: 32px;
41 - }
42 - .fd-sip-doc .doc-header p.kicker {
43 - color: var(--fd-bright-cyan);
44 - font-weight: 800;
45 - font-size: .8rem;
46 - text-transform: uppercase;
47 - letter-spacing: .18em;
48 - margin: 0 0 8px;
49 - text-shadow: 0 2px 10px rgba(0, 26, 51, 0.8);
50 - }
51 - .fd-sip-doc .doc-header h1 {
52 - font-weight: 800;
53 - font-size: 2.25rem;
54 - margin: 0 0 10px;
55 - letter-spacing: -0.02em;
56 - text-shadow: 0 3px 12px rgba(0, 26, 51, 0.9);
57 - }
58 - .fd-sip-doc .doc-header p.sub {
59 - color: #f8fafc;
60 - font-weight: 400;
61 - font-size: 1rem;
62 - max-width: 680px;
63 - margin: 0 auto;
64 - line-height: 1.5;
65 - text-shadow: 0 2px 8px rgba(0, 26, 51, 0.95);
66 - }
67 -
68 - /* Notice Banner */
69 - .fd-sip-doc .disclaimer-box {
70 - background: #f0f7fc;
71 - border-left: 5px solid var(--fd-blue);
72 - padding: 16px 20px;
73 - border-radius: 8px;
74 - margin-bottom: 28px;
75 - font-size: 0.9rem;
76 - line-height: 1.5;
77 - }
78 -
79 - /* Specifications Grid */
80 - .fd-sip-doc .section-title {
81 - color: var(--fd-navy);
82 - font-size: 1.35rem;
83 - font-weight: 700;
84 - margin: 32px 0 16px;
85 - border-bottom: 2px solid var(--fd-lightgrey);
86 - padding-bottom: 8px;
87 - }
88 -
89 - .fd-sip-doc .specs-grid {
90 - display: grid;
91 - grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));
92 - gap: 16px;
93 - margin-bottom: 32px;
94 - }
95 - .fd-sip-doc .spec-card {
96 - background: var(--fd-offwhite);
97 - border: 1px solid var(--fd-lightgrey);
98 - border-radius: 12px;
99 - padding: 16px 20px;
100 - }
101 - .fd-sip-doc .spec-card .label {
102 - font-size: 0.75rem;
103 - text-transform: uppercase;
104 - font-weight: 700;
105 - color: var(--fd-grey);
106 - letter-spacing: 0.05em;
107 - margin-bottom: 4px;
108 - }
109 - .fd-sip-doc .spec-card .val {
110 - font-size: 1rem;
111 - font-weight: 700;
112 - color: var(--fd-navy);
113 - }
114 - .fd-sip-doc .spec-card .subtext {
115 - font-size: 0.8rem;
116 - color: var(--fd-slate);
117 - margin-top: 4px;
118 - }
119 -
120 - /* Rules & Requirements */
121 - .fd-sip-doc .rules-grid {
122 - display: grid;
123 - grid-template-columns: 1fr 1fr;
124 - gap: 20px;
125 - margin-bottom: 32px;
126 - }
127 - .fd-sip-doc .rule-box {
128 - border: 1px solid var(--fd-lightgrey);
129 - border-radius: 12px;
130 - padding: 20px;
131 - background: #ffffff;
132 - box-shadow: 0 4px 12px rgba(0, 0, 0, 0.03);
133 - }
134 - .fd-sip-doc .rule-box h4 {
135 - margin: 0 0 12px;
136 - color: var(--fd-navy);
137 - font-size: 1.05rem;
138 - }
139 - .fd-sip-doc .rule-box ul {
140 - margin: 0;
141 - padding-left: 20px;
142 - font-size: 0.88rem;
143 - line-height: 1.6;
144 - }
145 -
146 - /* Troubleshooting Table */
147 - .fd-sip-doc .tb-table {
148 - width: 100%;
149 - border-collapse: collapse;
150 - margin-bottom: 32px;
151 - font-size: 0.9rem;
152 - }
153 - .fd-sip-doc .tb-table th {
154 - background: var(--fd-navy);
155 - color: #ffffff;
156 - text-align: left;
157 - padding: 12px 16px;
158 - font-weight: 700;
159 - }
160 - .fd-sip-doc .tb-table th:first-child { border-top-left-radius: 8px; }
161 - .fd-sip-doc .tb-table th:last-child { border-top-right-radius: 8px; }
162 - .fd-sip-doc .tb-table td {
163 - padding: 14px 16px;
164 - border-bottom: 1px solid var(--fd-lightgrey);
165 - line-height: 1.5;
166 - }
167 - .fd-sip-doc .tb-table tr:nth-child(even) { background: var(--fd-offwhite); }
168 - .fd-sip-doc .symptom { font-weight: 700; color: var(--fd-red); width: 28%; }
169 -
170 - @media (max-width: 768px) {
171 - .fd-sip-doc .rules-grid { grid-template-columns: 1fr; }
172 - }
173 -</style>
174 -
175 -<div class="fd-sip-doc">
176 -
177 - <!-- Header -->
178 - <div class="doc-header">
179 - <p class="kicker">FirstDigital Voice Operations</p>
180 - <h1>SIP Trunking Technical Specifications</h1>
181 - <p class="sub">Configuration standards, firewall policies, and troubleshooting procedures for enterprise SIP trunks.</p>
182 - </div>
183 -
184 - <!-- Disclaimer -->
185 - <div class="disclaimer-box">
186 - <strong>Customer Responsibility Notice:</strong> Customers are responsible for the configuration and fine-tuning of their own edge routers, firewalls, and PBX equipment.
187 - </div>
188 -
189 - <!-- Standard Specifications Grid -->
190 - <div class="section-title">Standard Trunk Specifications</div>
191 - <div class="specs-grid">
192 - <div class="spec-card">
193 - <div class="label">Signaling Protocol</div>
194 - <div class="val">UDP 5060</div>
195 - <div class="subtext">Standard SIP port</div>
196 - </div>
197 - <div class="spec-card">
198 - <div class="label">Primary Codec</div>
199 - <div class="val">G.711u</div>
200 - <div class="subtext">20ms packetization</div>
201 - </div>
202 - <div class="spec-card">
203 - <div class="label">DTMF Mode</div>
204 - <div class="val">RFC 2833</div>
205 - <div class="subtext">Out-of-band touch tones</div>
206 - </div>
207 - <div class="spec-card">
208 - <div class="label">DNIS Digits</div>
209 - <div class="val">10 Digits</div>
210 - <div class="subtext">+1 stripped; Intl disabled by default</div>
211 - </div>
212 - <div class="spec-card">
213 - <div class="label">Authentication</div>
214 - <div class="val">IP Registration-less</div>
215 - <div class="subtext">No user/password required</div>
216 - </div>
217 - <div class="spec-card">
218 - <div class="label">SIP Advanced</div>
219 - <div class="val">Peer Path / Re-invite</div>
220 - <div class="subtext">Disabled / No re-invites permitted</div>
221 - </div>
222 - </div>
223 -
224 - <!-- Rules & Firewall -->
225 - <div class="section-title">Network & Firewall Rules</div>
226 - <div class="rules-grid">
227 - <div class="rule-box">
228 - <h4>Outbound Signaling & Caller ID</h4>
229 - <ul>
230 - <li>Outbound requests to FirstDigital must source directly from the Customer Public IP provided during turn-up.</li>
231 - <li>Outbound calls must present a Caller ID number assigned to the specific trunk instance.</li>
232 - <li>Ensure outbound NAT egress matches the registered public IP address.</li>
233 - </ul>
234 - </div>
235 - <div class="rule-box">
236 - <h4>Firewall & Perimeter Setup</h4>
237 - <ul>
238 - <li><strong>SIP ALG:</strong> Must be <u>DISABLED</u> globally on customer routers/firewalls.</li>
239 - <li><strong>Inbound Rules:</strong> Allow traffic from FirstDigital's SBC subnet across <code>UDP 5000 - 65000</code>.</li>
240 - <li><strong>Egress Routing:</strong> Verify NAT routing for FirstDigital's subnet exits out of the designated public IP.</li>
241 - </ul>
242 - </div>
243 - </div>
244 -
245 - <!-- Troubleshooting Matrix -->
246 - <div class="section-title">SIP Trunk Troubleshooting Matrix</div>
247 - <table class="tb-table">
248 - <thead>
249 - <tr>
250 - <th>Symptom</th>
251 - <th>Root Cause & Resolution Step</th>
252 - </tr>
253 - </thead>
254 - <tbody>
255 - <tr>
256 - <td class="symptom">No Inbound Calls</td>
257 - <td>Verify firewall permits <code>UDP 5060</code> from FirstDigital's subnet. Confirm <strong>SIP ALG is disabled</strong> on edge devices.</td>
258 - </tr>
259 - <tr>
260 - <td class="symptom">No Outbound Calls</td>
261 - <td>Confirm destination SIP target and port (<code>UDP 5060</code>). Verify outbound traffic sources from your designated public IP. Ensure Caller ID matches an active number on the trunk.</td>
262 - </tr>
263 - <tr>
264 - <td class="symptom">One-Way or No Audio</td>
265 - <td><strong>Common Issue:</strong> PBX is sending private IP addresses (e.g., <code>10.x.x.x</code> or <code>192.168.x.x</code>) inside the SIP SDP header. Check PBX NAT settings, SBC Media Address Override, or STUN. Disable SIP ALG.</td>
266 - </tr>
267 - <tr>
268 - <td class="symptom">DTMF Tones Not Recognized</td>
269 - <td>Configure PBX and endpoints to send DTMF out-of-band using <strong>RFC 2833</strong> (telephony-event).</td>
270 - </tr>
271 - <tr>
272 - <td class="symptom">Calls Not Ringing Correct Extension</td>
273 - <td>Inspect sent/received <strong>DNIS digit delivery</strong>. FirstDigital defaults to sending 10 digits. Adjust PBX inbound routing rules to match.</td>
274 - </tr>
275 - <tr>
276 - <td class="symptom">Forwarded Calls Have One-Way Audio</td>
277 - <td>Typically caused when FirstDigital enables "NAT Media" as a temporary workaround for private IP leaks. Resolving the PBX private IP header leak allows FirstDigital to remove NAT Media settings, restoring call transfer audio.</td>
278 - </tr>
279 - </tbody>
280 - </table>
281 -
282 -</div>
283 -{{/html}}