Changes for page Setup MS Direct Routing

Last modified by Aaron Blackburn on 2026/09/25 20:58

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From 5.1 to 6.1

From version 6.1

edited by Aaron Blackburn
on 2026/09/25 20:57

Change comment: There is no comment for this version

To version 7.1

edited by Aaron Blackburn
on 2026/09/25 20:58

Change comment: There is no comment for this version

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@@ -262,11 +262,11 @@
    <!-- Overview Section -->
    <section class="fdt-section">
      <div class="fdt-card">
--      <p class="fdt-text">Direct Routing is a Microsoft Teams-only offering[cite: 10]. To set up Direct Routing, you will complete the following stages[cite: 10]:</p>
++      <p class="fdt-text">Direct Routing is a Microsoft Teams-only offering. To set up Direct Routing, you will complete the following stages:</p>
        <ol style="margin: 0; padding-left: 20px; line-height: 1.8;">
--        <td>1. Get or verify your Microsoft licensing[cite: 10]</td><br>
--        <td>2. Validate your tenant and configure Direct Routing[cite: 10]</td><br>
--        <td>3. Microsoft iPILOT App Permission Reduction (optional)[cite: 10]</td>
++        <td>1. Get or verify your Microsoft licensing</td><br>
++        <td>2. Validate your tenant and configure Direct Routing</td><br>
++        <td>3. Microsoft iPILOT App Permission Reduction (optional)</td>
        </ol>
      </div>
    </section>
@@ -275,15 +275,15 @@
    <section class="fdt-section">
      <h2 class="fdt-section-title">1. Get or Verify Your Microsoft Licensing</h2>
      <div class="fdt-text">
--      To complete the automated onboarding process, you'll need <strong>2 Teams Licenses</strong> and <strong>2 Teams Phone licenses</strong> for each region to be configured[cite: 10].
++      To complete the automated onboarding process, you'll need <strong>2 Teams Licenses</strong> and <strong>2 Teams Phone licenses</strong> for each region to be configured.
      </div>
      <div class="fdt-alert">
--      <strong>Important:</strong> These licenses must be available and unassigned until your tenant is validated and Direct Routing has been successfully configured[cite: 10].
++      <strong>Important:</strong> These licenses must be available and unassigned until your tenant is validated and Direct Routing has been successfully configured.
      </div>
      <div class="fdt-card" style="background-color: var(--fd-bg-light); border: none;">
--      <strong>Example:</strong> To configure both North America and Europe, you need a total of <strong>4 available and unassigned licenses</strong>: 2 Teams Licenses and 2 Phone System licenses for each region[cite: 10].
++      <strong>Example:</strong> To configure both North America and Europe, you need a total of <strong>4 available and unassigned licenses</strong>: 2 Teams Licenses and 2 Phone System licenses for each region.
      </div>
    </section>
@@ -290,38 +290,38 @@
    <!-- Step 2: Tenant Validation & Direct Routing -->
    <section class="fdt-section">
      <h2 class="fdt-section-title">2. Validate Your Tenant & Configure Direct Routing</h2>
--    <p class="fdt-text">Once licensing is verified, you will install the Microsoft iPILOT App to assist in your tenant's automatic validation and configuration[cite: 10].</p>
++    <p class="fdt-text">Once licensing is verified, you will install the Microsoft iPILOT App to assist in your tenant's automatic validation and configuration.</p>
      <ol class="fdt-steps">
        <li class="fdt-step-item">
--        Sign in to <strong>The Portal</strong> using SSO or your credentials[cite: 10]. <em>(If this is your first time signing in, complete the quick introduction walkthrough[cite: 10].)</em>
++        Sign in to <strong>The Portal</strong> using SSO or your credentials. <em>(If this is your first time signing in, complete the quick introduction walkthrough.)</em>
        </li>
        <li class="fdt-step-item">
--        Navigate to <strong>Settings &gt; Integration</strong>[cite: 10].
++        Navigate to <strong>Settings &gt; Integration</strong>.
          <br>
          <img class="fdt-step-img" src="https://learn.firstdigital.com/bin/download/Teams/MS%20Teams%20How%20To's%3A/Setup%20MS%20Direct%20Routing/WebHome/Picture1.jpg" alt="Settings > Integration Menu Navigation" />
        </li>
        <li class="fdt-step-item">
--        Select <strong>MSTEAMS Validate Tenant</strong>[cite: 10].
++        Select <strong>MSTEAMS Validate Tenant</strong>.
        </li>
        <li class="fdt-step-item">
--        In the <em>Add Registered App Details</em> section, select <strong>Click here to activate</strong>[cite: 10].
++        In the <em>Add Registered App Details</em> section, select <strong>Click here to activate</strong>.
          <div class="fdt-alert">
--          <strong>IMPORTANT:</strong> When activating, you must authenticate as a <strong>Global Administrator</strong> in the tenant where you are configuring Direct Routing[cite: 10].
++          <strong>IMPORTANT:</strong> When activating, you must authenticate as a <strong>Global Administrator</strong> in the tenant where you are configuring Direct Routing.
          </div>
        </li>
        <li class="fdt-step-item">
--        This will start the installation of the new App. Click <strong>Accept</strong> to install the App[cite: 10].
++        This will start the installation of the new App. Click <strong>Accept</strong> to install the App.
          <br>
          <img class="fdt-step-img" src="https://learn.firstdigital.com/bin/download/Teams/MS%20Teams%20How%20To's%3A/Setup%20MS%20Direct%20Routing/WebHome/Picture2.png" alt="App Permissions Request Consent Screen" />
        </li>
        <li class="fdt-step-item">
--        The Microsoft iPILOT App requires the <strong>Teams Administrator</strong> role to validate and configure Direct Routing successfully[cite: 10].
--        <p>Go to <strong>Azure Active Directory &gt; Roles &amp; Admins</strong> and select <strong>Roles &amp; Admins</strong>[cite: 10]. Under Administrative roles, search for <strong>Teams Administrator</strong>, select its checkbox, and click <strong>Add Assignment</strong>[cite: 10].</p>
--        <p>Search for the <strong>iPILOT App</strong>, confirm the App ID is <code>0c88dfb3-a8b1-419d-b6fb-0956cdd5790d</code>, select it, and click <strong>Add</strong>[cite: 10].</p>
++        The Microsoft iPILOT App requires the <strong>Teams Administrator</strong> role to validate and configure Direct Routing successfully.
++        <p>Go to <strong>Azure Active Directory &gt; Roles &amp; Admins</strong> and select <strong>Roles &amp; Admins</strong>. Under Administrative roles, search for <strong>Teams Administrator</strong>, select its checkbox, and click <strong>Add Assignment</strong>.</p>
++        <p>Search for the <strong>iPILOT App</strong>, confirm the App ID is <code>0c88dfb3-a8b1-419d-b6fb-0956cdd5790d</code>, select it, and click <strong>Add</strong>.</p>
        </li>
        <li class="fdt-step-item">
--        Navigate back to <strong>The Portal</strong>[cite: 10]. You should see the <strong>VALIDATED</strong> status for each region once successfully configured[cite: 10]. You're ready to start assigning users phone numbers and testing services[cite: 10]!
++        Navigate back to <strong>The Portal</strong>. You should see the <strong>VALIDATED</strong> status for each region once successfully configured. You're ready to start assigning users phone numbers and testing services!
        </li>
      </ol>
    </section>
@@ -329,20 +329,20 @@
    <!-- Step 3: Permission Reduction -->
    <section class="fdt-section">
      <h2 class="fdt-section-title">3. Microsoft iPILOT App Permission Reduction (Optional)</h2>
--    <p class="fdt-text">Permission reduction supports standard security practices[cite: 10].</p>
++    <p class="fdt-text">Permission reduction supports standard security practices.</p>
      <div class="fdt-alert">
--      <strong>Important:</strong> Only complete this step <em>after</em> you complete sections 1 &amp; 2 of this guide[cite: 10]. Reducing permissions beforehand will cause validation, configuration, and testing to fail[cite: 10].
++      <strong>Important:</strong> Only complete this step <em>after</em> you complete sections 1 &amp; 2 of this guide. Reducing permissions beforehand will cause validation, configuration, and testing to fail.
      </div>
      <ol style="line-height: 1.8; margin-bottom: 20px;">
--      <td>1. Go to <strong>Enterprise Apps</strong> in the <strong>Microsoft Entra admin center</strong>[cite: 10].</td><br>
--      <td>2. Search for the <strong>iPILOT App</strong> (not the iPILOT SSO App) and select it[cite: 10].</td><br>
--      <td>3. Select <strong>Permissions</strong>[cite: 10].</td><br>
--      <td>4. Click the three dots menu next to the following permissions and select <strong>Revoke Permission</strong>[cite: 10]:
++      <td>1. Go to <strong>Enterprise Apps</strong> in the <strong>Microsoft Entra admin center</strong>.</td><br>
++      <td>2. Search for the <strong>iPILOT App</strong> (not the iPILOT SSO App) and select it.</td><br>
++      <td>3. Select <strong>Permissions</strong>.</td><br>
++      <td>4. Click the three dots menu next to the following permissions and select <strong>Revoke Permission</strong>:
          <ul style="margin-top: 8px;">
--          <td>• <code>Domain.ReadWrite.All</code>[cite: 10]</td><br>
--          <td>• <code>User.ReadWrite.All</code>[cite: 10]</td>
++          <td>• <code>Domain.ReadWrite.All</code></td><br>
++          <td>• <code>User.ReadWrite.All</code></td>
          </ul>
        </td>
      </ol>
@@ -351,27 +351,27 @@
    <!-- Additional Info / MFA -->
    <section class="fdt-section">
      <h2 class="fdt-section-title">Additional Information: MFA &amp; Trusted IP Addresses</h2>
--    <p class="fdt-text">If you choose to enable Multi-Factor Authentication (MFA) for your Service Account or have other conditional policies, you must add the following IP addresses to the trusted section in the MFA Service Settings or from your conditional access policies[cite: 10]:</p>
++    <p class="fdt-text">If you choose to enable Multi-Factor Authentication (MFA) for your Service Account or have other conditional policies, you must add the following IP addresses to the trusted section in the MFA Service Settings or from your conditional access policies:</p>
      <div class="fdt-table-wrapper">
        <table class="fdt-table">
          <thead>
            <tr>
--            <th>North America[cite: 10]</th>
--            <th>Europe[cite: 10]</th>
++            <th>North America</th>
++            <th>Europe</th>
            </tr>
          </thead>
          <tbody>
            <tr>
--            <td><code>204.10.95.128/25</code>[cite: 10]</td>
--            <td><code>66.178.136.192/27</code>[cite: 10]</td>
++            <td><code>204.10.95.128/25</code></td>
++            <td><code>66.178.136.192/27</code></td>
            </tr>
            <tr>
--            <td><code>74.119.9.32/27</code>[cite: 10]</td>
--            <td><code>66.178.137.192/27</code>[cite: 10]</td>
++            <td><code>74.119.9.32/27</code></td>
++            <td><code>66.178.137.192/27</code></td>
            </tr>
            <tr>
--            <td><code>204.10.94.64/27</code>[cite: 10]</td>
++            <td><code>204.10.94.64/27</code></td>
              <td>—</td>
            </tr>
          </tbody>