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MS Teams Implementation

Last modified by Chris Workman on 2026/09/18 17:05
FirstDigital Fiber · Internet · Cloud · Voice
Microsoft Teams · Implementation

Thank you for choosing FirstDigital!

We’re glad to have you, and we want to ensure a smooth start with your new voice services. Here’s what to expect.

Steps in the process

Timeframes below are typical, and measured from the milestone noted for each step.

1

Step 1: Order Submitted

1–2 business days after documents are signed
Requirements & information
  • Signed Scope of Work (SOW) — allows our engineers to begin working immediately.
  • For ports larger than 1,500 numbers, a signed Letter of Agreement (LOA) is required.
2

Step 2: Kick-Off Emails

3–5 business days after order entry
Requirements & information
  • The first email from Julie Sackett includes a guide for setting up direct routing.
  • The second email introduces your project manager and contact.
Helpful information

How-to video and PDF on FDConnect Tenant Validation:

FirstDigital Configure Microsoft Direct Routing.pdf 23 Jul 2026, 11:17 AM
3

Step 3: Kick-Off Call

3–5 business days after the Kick-Off Email
Requirements & information

An Implementation Engineer will answer any questions about the FDConnect portal and Direct Routing setup.

Key topics:

  • Direct Routing setup.
  • Porting discussion.
  • Scheduling a “Go Live” date and meeting.
    Go Live meetings can be scheduled between the hours of 8AM and 5PM MST.
Helpful information

This call allows all parties to ask questions.

Note: the source process outline jumps from Step 3 directly to Step 5 — there is no Step 4 in the material this page was built from. Numbering is preserved as given below; double-check whether a step was left out.

5

Step 5: Go Live

Scheduled during the Kick-Off Call, confirmed once FOC is approved
Requirements & information
  • You choose and execute the Go Live date — unless the port exceeds 1,500 numbers or our Translations Team assists.
  • Refer to the Porting Q&A for guidance and clarification.
Helpful information

Questions at any stage?

Your Implementation Engineer is your direct contact throughout setup. Reply to any email in your kick-off chain and the whole team will see it.

FirstDigital · Microsoft Teams Implementation