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Set up International dialing in FDConnect:

Last modified by Chris Workman on 2026/08/24 20:26
FirstDigital

Setting up International Calling

Summary

Enable or disable international calling ability on a number.

Before you begin

If you enable international calling on a number with Calling Party Number Translation, both numbers must be enabled for International Calling, or calls will fail.

How to

Enable international calling

  1. Go to Inventory > select your UC solution > DID or Toll‑free, or use the quick link. The Manage Inventory page displays.
    Inventory quick-link navigation showing Microsoft Teams > DID, Toll-Free, Mobile, Assigned Users, Disaster Plan
  2. The Manage Inventory page displays.
    1. To quickly enable international calling for one number, continue to step 3.
    2. To enable international calling for multiple numbers, skip to step 4.
  3. Click the grey international calling icon for the number you want to manage. Skip to step 7.
    Manage Inventory table with the grey international calling icon highlighted, tooltip reads Not Enabled
  4. Select the checkbox for the numbers you want to manage.
  5. In the Action drop-down, select International Calling > Add.
  6. Click Apply.
    Manage Inventory table with two numbers selected, the Action drop-down open on International Calling > Add, and the Apply button highlighted
  7. The Add International Calling page displays. Verify that your selected numbers are available. Click Next.
    Add International Calling validation screen showing both numbers as Available for Add International Calling, with the Next button highlighted
  8. A new field displays with a final list of numbers. Only available numbers will be listed. Select Allow Domestic/National and any International destinations in the Criteria drop-down.
  9. Click Submit.
    Add International Calling criteria screen with Allow Domestic/National and any International destinations selected and the Submit button highlighted
  10. The Manage Inventory page displays with a confirmation message. To view the status of your request, hover over the international calling icon in the Features column of your submitted numbers.
    Manage Inventory page showing a green confirmation banner: Your request to add international calling was successful, with the orange in-process icon visible in the table
  11. The feature icon displays orange when your request is received and being processed.
  12. The feature icon displays green when your request is complete.
    Manage Inventory table showing the international calling icon in green, tooltip reads International calling is enabled

International calling is now enabled on the selected numbers.

Disable international calling

  1. Go to Inventory > select your UC solution > DID or Toll‑free, or use the quick link. The Manage Inventory page displays.
    Inventory quick-link navigation showing Microsoft Teams > DID, Toll-Free, Mobile, Assigned Users, Disaster Plan
  2. The Manage Inventory page displays.
    1. To quickly disable international calling for one number, continue to step 3.
    2. To disable international calling for multiple numbers, skip to step 4.
  3. Click the green international calling icon for the number you want to manage. Skip to step 7.
    Manage Inventory table with the green international calling icon highlighted, tooltip reads International calling is enabled
  4. Select the checkbox for the numbers you want to manage.
  5. In the Action drop-down, select International Calling > Remove.
  6. Click Apply.
    Manage Inventory table with two numbers selected, the Choose Action drop-down open on International Calling > Remove, and the Apply button highlighted
  7. The Remove International Calling page displays. Verify that your selected numbers are available. Click Next.
    Remove International Calling validation screen showing both numbers as Available for Remove International Calling, with the Next button highlighted
  8. A new field displays with a final list of numbers. Only available numbers will be listed. Select Allow Domestic/National destinations only in the Criteria drop-down.
  9. Click Submit.
    Remove International Calling criteria screen with Allow Domestic/National destinations only selected and the Submit button highlighted
  10. The Manage Inventory page displays with a confirmation message. To view the status of your request, hover over the international calling icon in the Features column of your submitted numbers.
    Manage Inventory page showing a green confirmation banner: Your request to remove international calling was successful, with the orange in-process icon visible in the table
  11. The feature icon displays orange when your request is received and being processed.
  12. The feature icon displays gray when your request is complete.
    Manage Inventory table showing the international calling icon in grey, tooltip reads Not Enabled

International calling is now disabled on the selected numbers.

FirstDigital · FDConnect / iPILOT Support Documentation