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Changes for page Bulk Provisioning

Last modified by Aaron Blackburn on 2026/09/25 20:45
From version 6.1
edited by Aaron Blackburn
on 2026/09/25 20:43
Change comment: Uploaded new attachment "Picture1.png", version {1}
To version 8.1
edited by Aaron Blackburn
on 2026/09/25 20:45
Change comment: There is no comment for this version

Summary

Details

Page properties
Title
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1 +Bulk Provisioning
Parent
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1 +CCP.WebHome
Content
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1 +{{html clean="false"}}
2 +<style>
3 + @import url('https://fonts.googleapis.com/css2?family=Host+Grotesk:wght@300;400;500;600;700;800&display=swap');
4 +
5 + .fd-guide, .fd-guide * {
6 + box-sizing: border-box;
7 + }
8 +
9 + .fd-guide {
10 + --fd-navy: #003366;
11 + --fd-dark-navy: #001a33;
12 + --fd-blue: #307ab2;
13 + --fd-sky: #38b2e3;
14 + --fd-red: #cf333d;
15 + --fd-slate: #2e404d;
16 + --fd-grey: #8f9499;
17 + --fd-lightgrey: #e2e8f0;
18 + --fd-offwhite: #f8fafc;
19 + --fd-max-w: 1000px;
20 +
21 + display: block;
22 + font-family: 'Host Grotesk', system-ui, -apple-system, sans-serif;
23 + color: var(--fd-slate);
24 + background: #ffffff;
25 + max-width: var(--fd-max-w);
26 + margin: 0 auto;
27 + padding: 0 20px 40px;
28 + -webkit-font-smoothing: antialiased;
29 + }
30 +
31 + .fd-guide .fd-breadcrumbs {
32 + display: flex;
33 + align-items: center;
34 + gap: 8px;
35 + font-size: 0.85rem;
36 + color: var(--fd-grey);
37 + margin-bottom: 16px;
38 + padding-top: 12px;
39 + }
40 +
41 + .fd-guide .fd-breadcrumbs a {
42 + color: var(--fd-blue);
43 + text-decoration: none;
44 + font-weight: 600;
45 + }
46 +
47 + .fd-guide .fd-breadcrumbs a:hover {
48 + text-decoration: underline !important;
49 + }
50 +
51 + .fd-guide .guide-header {
52 + border-bottom: 2px solid var(--fd-lightgrey);
53 + padding-bottom: 24px;
54 + margin-bottom: 32px;
55 + }
56 +
57 + .fd-guide .guide-header h1 {
58 + color: var(--fd-navy);
59 + font-weight: 800;
60 + font-size: 2.25rem;
61 + margin: 0 0 10px;
62 + letter-spacing: -0.02em;
63 + line-height: 1.2;
64 + }
65 +
66 + .fd-guide .guide-header p.subtitle {
67 + font-size: 1.05rem;
68 + color: var(--fd-slate);
69 + margin: 0;
70 + line-height: 1.5;
71 + }
72 +
73 + .fd-guide .callout {
74 + background: var(--fd-offwhite);
75 + border-left: 4px solid var(--fd-blue);
76 + border-radius: 0 8px 8px 0;
77 + padding: 16px 20px;
78 + margin-bottom: 32px;
79 + font-size: 0.95rem;
80 + line-height: 1.6;
81 + }
82 +
83 + .fd-guide .callout strong {
84 + color: var(--fd-navy);
85 + }
86 +
87 + .fd-guide .section-title {
88 + color: var(--fd-navy);
89 + font-weight: 800;
90 + font-size: 1.65rem;
91 + margin: 40px 0 20px;
92 + padding-bottom: 8px;
93 + border-bottom: 1px solid var(--fd-lightgrey);
94 + letter-spacing: -0.01em;
95 + }
96 +
97 + .fd-guide .step-list {
98 + display: flex;
99 + flex-direction: column;
100 + gap: 32px;
101 + }
102 +
103 + .fd-guide .step-item {
104 + display: flex;
105 + gap: 20px;
106 + align-items: flex-start;
107 + }
108 +
109 + .fd-guide .step-number {
110 + flex-shrink: 0;
111 + width: 36px;
112 + height: 36px;
113 + background: var(--fd-navy);
114 + color: #ffffff;
115 + font-weight: 700;
116 + font-size: 1.1rem;
117 + border-radius: 50%;
118 + display: flex;
119 + align-items: center;
120 + justify-content: center;
121 + margin-top: 2px;
122 + }
123 +
124 + .fd-guide .step-content {
125 + flex-grow: 1;
126 + }
127 +
128 + .fd-guide .step-content h3 {
129 + color: var(--fd-navy);
130 + font-weight: 700;
131 + font-size: 1.25rem;
132 + margin: 0 0 10px;
133 + letter-spacing: -0.01em;
134 + }
135 +
136 + .fd-guide .step-content p {
137 + font-size: 0.98rem;
138 + line-height: 1.6;
139 + margin: 0 0 12px;
140 + color: var(--fd-slate);
141 + }
142 +
143 + .fd-guide .step-content ul {
144 + margin: 0 0 16px 20px;
145 + padding: 0;
146 + line-height: 1.6;
147 + }
148 +
149 + .fd-guide .step-content li {
150 + margin-bottom: 6px;
151 + font-size: 0.95rem;
152 + }
153 +
154 + .fd-guide .step-content code {
155 + background: var(--fd-offwhite);
156 + border: 1px solid var(--fd-lightgrey);
157 + padding: 2px 6px;
158 + border-radius: 4px;
159 + font-family: monospace;
160 + color: var(--fd-red);
161 + }
162 +
163 + .fd-guide .img-container {
164 + margin: 16px 0;
165 + background: var(--fd-offwhite);
166 + border: 1px solid var(--fd-lightgrey);
167 + border-radius: 12px;
168 + overflow: hidden;
169 + box-shadow: 0 4px 12px rgba(0, 30, 60, 0.05);
170 + }
171 +
172 + .fd-guide .img-container img {
173 + width: 100%;
174 + height: auto;
175 + display: block;
176 + }
177 +
178 + .fd-guide .img-caption {
179 + padding: 8px 14px;
180 + font-size: 0.82rem;
181 + color: var(--fd-grey);
182 + border-top: 1px solid var(--fd-lightgrey);
183 + background: #ffffff;
184 + font-style: italic;
185 + }
186 +
187 + .fd-guide footer {
188 + margin-top: 56px;
189 + padding-top: 24px;
190 + border-top: 1px solid var(--fd-lightgrey);
191 + display: flex;
192 + justify-content: space-between;
193 + align-items: center;
194 + font-size: 0.85rem;
195 + color: var(--fd-grey);
196 + }
197 +
198 + .fd-guide footer a {
199 + color: var(--fd-blue);
200 + text-decoration: none;
201 + font-weight: 600;
202 + }
203 +
204 + .fd-guide footer a:hover {
205 + text-decoration: underline !important;
206 + }
207 +
208 + @media (max-width: 768px) {
209 + .fd-guide .step-item {
210 + flex-direction: column;
211 + gap: 12px;
212 + }
213 + }
214 +</style>
215 +
216 +<div class="fd-guide">
217 +
218 + <!-- Breadcrumbs -->
219 + <div class="fd-breadcrumbs">
220 + <a href="https://learn.firstdigital.com/bin/view/Main/">Home</a>
221 + <span>&rsaquo;</span>
222 + <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
223 + <span>&rsaquo;</span>
224 + <span>FDConnect Bulk Management and Provisioning</span>
225 + </div>
226 +
227 + <!-- Guide Title Header -->
228 + <header class="guide-header">
229 + <h1>FDConnect Bulk Management and Provisioning</h1>
230 + <p class="subtitle">Complete guide to bulk user provisioning, DID feature management, and self-help options in FDConnect.</p>
231 + </header>
232 +
233 + <!-- Section 1: Bulk User Provisioning -->
234 + <h2 class="section-title">Bulk User Provisioning</h2>
235 +
236 + <div class="callout">
237 + <strong>Overview:</strong> To provision users in bulk, export the Excel file template from FDConnect, populate the user details, upload the completed template, and validate the entries using the wizard.
238 + </div>
239 +
240 + <div class="step-list">
241 +
242 + <div class="step-item">
243 + <div class="step-number">1</div>
244 + <div class="step-content">
245 + <h3>Access Provision Users Section</h3>
246 + <p>Log into FDConnect and navigate to <strong>Orders</strong> &gt; <code>Provision Users</code>.</p>
247 + </div>
248 + </div>
249 +
250 + <div class="step-item">
251 + <div class="step-number">2</div>
252 + <div class="step-content">
253 + <h3>Download &amp; Fill Excel Template</h3>
254 + <p>Export and fill out the provided Excel template. Make sure to complete the following columns:</p>
255 + <ul>
256 + <li><strong>Country</strong></li>
257 + <li><strong>First Name</strong></li>
258 + <li><strong>Last Name</strong></li>
259 + <li><strong>User Principal Name</strong></li>
260 + <li><strong>Number</strong></li>
261 + <li><strong>Note</strong></li>
262 + </ul>
263 +
264 + <div class="img-container">
265 + <img src="https://learn.firstdigital.com/bin/download/CCP/Bulk%20Provisioning/WebHome/Picture1.png?rev=1.2" alt="Import Bulk Number Assignment Template Interface">
266 + <div class="img-caption">Figure 1.1: Downloading the Excel template in Orders > Provision Users.</div>
267 + </div>
268 + </div>
269 + </div>
270 +
271 + <div class="step-item">
272 + <div class="step-number">3</div>
273 + <div class="step-content">
274 + <h3>Upload &amp; Validate</h3>
275 + <p>Read all listed upload instructions, upload your saved Excel sheet, and proceed through the wizard steps to complete validation.</p>
276 + </div>
277 + </div>
278 +
279 + </div>
280 +
281 + <!-- Section 2: Bulk Number Management -->
282 + <h2 class="section-title">Bulk Number Management</h2>
283 +
284 + <div class="callout">
285 + <strong>Overview:</strong> Bulk Number Management allows you to update features across multiple DIDs at once, including Outbound/Inbound CNAM, Static/Dynamic Emergency Services, Call Forwarding, CPN, and Notes.
286 + </div>
287 +
288 + <div class="step-list">
289 +
290 + <div class="step-item">
291 + <div class="step-number">1</div>
292 + <div class="step-content">
293 + <h3>Navigate to Bulk Features</h3>
294 + <p>Log into FDConnect and navigate to <strong>Manage</strong> &gt; <code>Bulk Features</code>.</p>
295 +
296 + <div class="img-container">
297 + <img src="https://learn.firstdigital.com/bin/download/CCP/Bulk%20Provisioning/WebHome/Picture2.png?rev=1.1" alt="Bulk Features Navigation Screen">
298 + <div class="img-caption">Figure 2.1: Locating Bulk Features under the Manage menu.</div>
299 + </div>
300 + </div>
301 + </div>
302 +
303 + <div class="step-item">
304 + <div class="step-number">2</div>
305 + <div class="step-content">
306 + <h3>Select Service &amp; Download/Upload Template</h3>
307 + <p>Click on the <strong>Enable</strong> icon under the specific service you wish to update (e.g., Outbound CNAM, Static Emergency Service, Call Forward, CPN, Inbound CNAM, Dynamic Emergency Services).</p>
308 + <p>Download the corresponding Excel template, fill in your changes, and upload the completed sheet on the following page.</p>
309 +
310 + <div class="img-container">
311 + <img src="https://learn.firstdigital.com/bin/download/CCP/Bulk%20Provisioning/WebHome/Picture3.png?rev=1.1" alt="Enable / Disable Outbound CNAM Template Upload Screen">
312 + <div class="img-caption">Figure 2.2: Downloading and uploading feature templates for bulk updates.</div>
313 + </div>
314 + </div>
315 + </div>
316 +
317 + </div>
318 +
319 + <!-- Section 3: Additional Self-Help Resources -->
320 + <h2 class="section-title">Self-Help &amp; Knowledge Base</h2>
321 +
322 + <div class="step-list">
323 +
324 + <div class="step-item">
325 + <div class="step-number">&star;</div>
326 + <div class="step-content">
327 + <h3>Using the "Gold Bible" Knowledge Base Icon</h3>
328 + <p>For additional guidance on any page inside FDConnect, click the book icon (referred to as the "Gold Bible") located at the bottom right corner of the page.</p>
329 +
330 + <div class="img-container">
331 + <img src="https://learn.firstdigital.com/bin/download/CCP/Bulk%20Provisioning/WebHome/Picture4.png?rev=1.1" alt="Gold Bible icon located at bottom right corner">
332 + <div class="img-caption">Figure 3.1: The self-help book icon in the bottom right corner of FDConnect.</div>
333 + </div>
334 +
335 + <p>Clicking this icon opens an overlay panel containing page-specific help articles, portal documentation, and a searchable Knowledge Base.</p>
336 +
337 + <div class="img-container">
338 + <img src="https://learn.firstdigital.com/bin/download/CCP/Bulk%20Provisioning/WebHome/Picture5.png?rev=1.1" alt="Page Help and Knowledge Base Search Panel">
339 + <div class="img-caption">Figure 3.2: Page Help and Knowledge Base search panel inside FDConnect.</div>
340 + </div>
341 + </div>
342 + </div>
343 +
344 + </div>
345 +
346 + <!-- Page Footer -->
347 + <footer>
348 + <div>&copy; FirstDigital. Technical Documentation.</div>
349 + <div>
350 + <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
351 + <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
352 + </div>
353 + </footer>
354 +
355 +</div>
356 +{{/html}}