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Changes for page Bulk Provisioning

Last modified by Aaron Blackburn on 2026/09/25 20:45
From version 8.1
edited by Aaron Blackburn
on 2026/09/25 20:45
Change comment: There is no comment for this version
To version 5.1
edited by Aaron Blackburn
on 2026/09/25 20:42
Change comment: Uploaded new attachment "Picture5.png", version {1}

Summary

Details

Page properties
Title
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1 -Bulk Provisioning
Parent
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1 -CCP.WebHome
Content
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214 -</style>
215 -
216 -<div class="fd-guide">
217 -
218 - <!-- Breadcrumbs -->
219 - <div class="fd-breadcrumbs">
220 - <a href="https://learn.firstdigital.com/bin/view/Main/">Home</a>
221 - <span>&rsaquo;</span>
222 - <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
223 - <span>&rsaquo;</span>
224 - <span>FDConnect Bulk Management and Provisioning</span>
225 - </div>
226 -
227 - <!-- Guide Title Header -->
228 - <header class="guide-header">
229 - <h1>FDConnect Bulk Management and Provisioning</h1>
230 - <p class="subtitle">Complete guide to bulk user provisioning, DID feature management, and self-help options in FDConnect.</p>
231 - </header>
232 -
233 - <!-- Section 1: Bulk User Provisioning -->
234 - <h2 class="section-title">Bulk User Provisioning</h2>
235 -
236 - <div class="callout">
237 - <strong>Overview:</strong> To provision users in bulk, export the Excel file template from FDConnect, populate the user details, upload the completed template, and validate the entries using the wizard.
238 - </div>
239 -
240 - <div class="step-list">
241 -
242 - <div class="step-item">
243 - <div class="step-number">1</div>
244 - <div class="step-content">
245 - <h3>Access Provision Users Section</h3>
246 - <p>Log into FDConnect and navigate to <strong>Orders</strong> &gt; <code>Provision Users</code>.</p>
247 - </div>
248 - </div>
249 -
250 - <div class="step-item">
251 - <div class="step-number">2</div>
252 - <div class="step-content">
253 - <h3>Download &amp; Fill Excel Template</h3>
254 - <p>Export and fill out the provided Excel template. Make sure to complete the following columns:</p>
255 - <ul>
256 - <li><strong>Country</strong></li>
257 - <li><strong>First Name</strong></li>
258 - <li><strong>Last Name</strong></li>
259 - <li><strong>User Principal Name</strong></li>
260 - <li><strong>Number</strong></li>
261 - <li><strong>Note</strong></li>
262 - </ul>
263 -
264 - <div class="img-container">
265 - <img src="https://learn.firstdigital.com/bin/download/CCP/Bulk%20Provisioning/WebHome/Picture1.png?rev=1.2" alt="Import Bulk Number Assignment Template Interface">
266 - <div class="img-caption">Figure 1.1: Downloading the Excel template in Orders > Provision Users.</div>
267 - </div>
268 - </div>
269 - </div>
270 -
271 - <div class="step-item">
272 - <div class="step-number">3</div>
273 - <div class="step-content">
274 - <h3>Upload &amp; Validate</h3>
275 - <p>Read all listed upload instructions, upload your saved Excel sheet, and proceed through the wizard steps to complete validation.</p>
276 - </div>
277 - </div>
278 -
279 - </div>
280 -
281 - <!-- Section 2: Bulk Number Management -->
282 - <h2 class="section-title">Bulk Number Management</h2>
283 -
284 - <div class="callout">
285 - <strong>Overview:</strong> Bulk Number Management allows you to update features across multiple DIDs at once, including Outbound/Inbound CNAM, Static/Dynamic Emergency Services, Call Forwarding, CPN, and Notes.
286 - </div>
287 -
288 - <div class="step-list">
289 -
290 - <div class="step-item">
291 - <div class="step-number">1</div>
292 - <div class="step-content">
293 - <h3>Navigate to Bulk Features</h3>
294 - <p>Log into FDConnect and navigate to <strong>Manage</strong> &gt; <code>Bulk Features</code>.</p>
295 -
296 - <div class="img-container">
297 - <img src="https://learn.firstdigital.com/bin/download/CCP/Bulk%20Provisioning/WebHome/Picture2.png?rev=1.1" alt="Bulk Features Navigation Screen">
298 - <div class="img-caption">Figure 2.1: Locating Bulk Features under the Manage menu.</div>
299 - </div>
300 - </div>
301 - </div>
302 -
303 - <div class="step-item">
304 - <div class="step-number">2</div>
305 - <div class="step-content">
306 - <h3>Select Service &amp; Download/Upload Template</h3>
307 - <p>Click on the <strong>Enable</strong> icon under the specific service you wish to update (e.g., Outbound CNAM, Static Emergency Service, Call Forward, CPN, Inbound CNAM, Dynamic Emergency Services).</p>
308 - <p>Download the corresponding Excel template, fill in your changes, and upload the completed sheet on the following page.</p>
309 -
310 - <div class="img-container">
311 - <img src="https://learn.firstdigital.com/bin/download/CCP/Bulk%20Provisioning/WebHome/Picture3.png?rev=1.1" alt="Enable / Disable Outbound CNAM Template Upload Screen">
312 - <div class="img-caption">Figure 2.2: Downloading and uploading feature templates for bulk updates.</div>
313 - </div>
314 - </div>
315 - </div>
316 -
317 - </div>
318 -
319 - <!-- Section 3: Additional Self-Help Resources -->
320 - <h2 class="section-title">Self-Help &amp; Knowledge Base</h2>
321 -
322 - <div class="step-list">
323 -
324 - <div class="step-item">
325 - <div class="step-number">&star;</div>
326 - <div class="step-content">
327 - <h3>Using the "Gold Bible" Knowledge Base Icon</h3>
328 - <p>For additional guidance on any page inside FDConnect, click the book icon (referred to as the "Gold Bible") located at the bottom right corner of the page.</p>
329 -
330 - <div class="img-container">
331 - <img src="https://learn.firstdigital.com/bin/download/CCP/Bulk%20Provisioning/WebHome/Picture4.png?rev=1.1" alt="Gold Bible icon located at bottom right corner">
332 - <div class="img-caption">Figure 3.1: The self-help book icon in the bottom right corner of FDConnect.</div>
333 - </div>
334 -
335 - <p>Clicking this icon opens an overlay panel containing page-specific help articles, portal documentation, and a searchable Knowledge Base.</p>
336 -
337 - <div class="img-container">
338 - <img src="https://learn.firstdigital.com/bin/download/CCP/Bulk%20Provisioning/WebHome/Picture5.png?rev=1.1" alt="Page Help and Knowledge Base Search Panel">
339 - <div class="img-caption">Figure 3.2: Page Help and Knowledge Base search panel inside FDConnect.</div>
340 - </div>
341 - </div>
342 - </div>
343 -
344 - </div>
345 -
346 - <!-- Page Footer -->
347 - <footer>
348 - <div>&copy; FirstDigital. Technical Documentation.</div>
349 - <div>
350 - <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
351 - <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
352 - </div>
353 - </footer>
354 -
355 -</div>
356 -{{/html}}