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Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 1.1
edited by Aaron Blackburn
on 2026/09/25 19:50
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To version 5.1
edited by Aaron Blackburn
on 2026/09/25 19:59
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1 +Configure CCP in Control Hub
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1 +CCP.WebHome
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205 +
206 +<div class="fd-guide">
207 +
208 + <!-- Breadcrumbs -->
209 + <div class="fd-breadcrumbs">
210 + <a href="https://learn.firstdigital.com/bin/view/Main/">Home</a>
211 + <span>&rsaquo;</span>
212 + <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
213 + <span>&rsaquo;</span>
214 + <span>Cloud Connected PSTN Configuration</span>
215 + </div>
216 +
217 + <!-- Guide Title Header -->
218 + <header class="guide-header">
219 + <h1>Configuring Cloud Connected PSTN in Control Hub</h1>
220 + <p class="subtitle">Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.</p>
221 + </header>
222 +
223 + <!-- Summary Callout -->
224 + <div class="callout">
225 + <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub[cite: 6].
226 + </div>
227 +
228 + <!-- Step-by-Step Instructions -->
229 + <div class="step-list">
230 +
231 + <!-- Step 1 -->
232 + <div class="step-item">
233 + <div class="step-number">1</div>
234 + <div class="step-content">
235 + <h2>Access Control Hub &amp; Navigate to Locations</h2>
236 + <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
237 + <ul>
238 + <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
239 + </ul>
240 + </div>
241 + </div>
242 +
243 + <!-- Step 2 -->
244 + <div class="step-item">
245 + <div class="step-number">2</div>
246 + <div class="step-content">
247 + <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 + <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
249 + <ul>
250 + <li>Click on the specific location you want to configure[cite: 6].</li>
251 + <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection[cite: 6].</li>
252 + </ul>
253 +
254 + <div class="img-container">
255 + <img src="./download/Picture1.png" alt="Control Hub Location Calling Tab">
256 + <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6, 8].</div>
257 + </div>
258 +
259 + <ul>
260 + <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
261 + </ul>
262 +
263 + <div class="img-container">
264 + <img src="./download/Picture2.png" alt="Select Connection Type Modal">
265 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6, 8].</div>
266 + </div>
267 + </div>
268 + </div>
269 +
270 + <!-- Step 3 -->
271 + <div class="step-item">
272 + <div class="step-number">3</div>
273 + <div class="step-content">
274 + <h2>Select Provider</h2>
275 + <p>Select your assigned Cloud Connected PSTN provider[cite: 6]:</p>
276 + <ul>
277 + <li>Choose <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
278 + <li>Click <strong>Next</strong>[cite: 6].</li>
279 + </ul>
280 +
281 + <div class="img-container">
282 + <img src="./download/Picture3.png" alt="Select Provider Screen">
283 + <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6, 8].</div>
284 + </div>
285 + </div>
286 + </div>
287 +
288 + <!-- Step 4 -->
289 + <div class="step-item">
290 + <div class="step-number">4</div>
291 + <div class="step-content">
292 + <h2>Add Phone Numbers</h2>
293 + <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
294 + <ul>
295 + <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
296 + <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
297 + <li>Click <strong>Save</strong>[cite: 6].</li>
298 + <li>Click <strong>Close</strong> on the Summary page[cite: 6].</li>
299 + </ul>
300 + </div>
301 + </div>
302 +
303 + <!-- Step 5 -->
304 + <div class="step-item">
305 + <div class="step-number">5</div>
306 + <div class="step-content">
307 + <h2>Verify Added DIDs</h2>
308 + <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
309 + <ul>
310 + <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
311 + <li>Verify that all newly added DIDs are listed[cite: 6].</li>
312 + </ul>
313 + </div>
314 + </div>
315 +
316 + </div>
317 +
318 + <!-- Page Footer -->
319 + <footer>
320 + <div>&copy; FirstDigital. Technical Documentation.</div>
321 + <div>
322 + <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
323 + <a href="https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true">Wiki Home</a>
324 + </div>
325 + </footer>
326 +
327 +</div>
328 +{{/html}}
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