Skip to Content
Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 1.3
edited by Aaron Blackburn
on 2026/09/25 19:52
Change comment: Auto-saved during real-time collaboration
To version 10.1
edited by Aaron Blackburn
on 2026/09/25 20:12
Change comment: There is no comment for this version

Summary

Details

Page properties
Title
... ... @@ -1,1 +1,0 @@
1 -Configure CCP in Control Hub
Content
... ... @@ -1,10 +1,4 @@
1 1  {{html clean="false"}}
2 -<!--
3 - ============================================================
4 - FirstDigital - Technical Guide: Configure Cloud Connected PSTN
5 - ============================================================
6 - XWiki Usage: Paste into an HTML macro in Source/Wiki mode.
7 --->
8 8  <style>
9 9   @import url('https://fonts.googleapis.com/css2?family=Host+Grotesk:wght@300;400;500;600;700;800&display=swap');
10 10  
... ... @@ -13,7 +13,6 @@
13 13   }
14 14  
15 15   .fd-guide {
16 - /* FirstDigital Official Color Palette */
17 17   --fd-navy: #003366;
18 18   --fd-dark-navy: #001a33;
19 19   --fd-blue: #307ab2;
... ... @@ -35,7 +35,6 @@
35 35   -webkit-font-smoothing: antialiased;
36 36   }
37 37  
38 - /* ---------- BREADCRUMBS & HEADER ---------- */
39 39   .fd-guide .fd-breadcrumbs {
40 40   display: flex;
41 41   align-items: center;
... ... @@ -78,7 +78,6 @@
78 78   line-height: 1.5;
79 79   }
80 80  
81 - /* ---------- CALLOUT BOX ---------- */
82 82   .fd-guide .callout {
83 83   background: var(--fd-offwhite);
84 84   border-left: 4px solid var(--fd-blue);
... ... @@ -93,7 +93,6 @@
93 93   color: var(--fd-navy);
94 94   }
95 95  
96 - /* ---------- STEP BY STEP SECTION ---------- */
97 97   .fd-guide .step-list {
98 98   display: flex;
99 99   flex-direction: column;
... ... @@ -160,7 +160,6 @@
160 160   color: var(--fd-red);
161 161   }
162 162  
163 - /* ---------- SCREENSHOT CONTAINERS ---------- */
164 164   .fd-guide .img-container {
165 165   margin: 16px 0;
166 166   background: var(--fd-offwhite);
... ... @@ -185,7 +185,6 @@
185 185   font-style: italic;
186 186   }
187 187  
188 - /* ---------- FOOTER LINKS ---------- */
189 189   .fd-guide footer {
190 190   margin-top: 56px;
191 191   padding-top: 24px;
... ... @@ -234,7 +234,7 @@
234 234  
235 235   <!-- Summary Callout -->
236 236   <div class="callout">
237 - <strong>Overview:</strong> To set up Cloud Connected PSTN, you will configure your location calling settings, select <strong>FirstDigital</strong> as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
225 + <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
238 238   </div>
239 239  
240 240   <!-- Step-by-Step Instructions -->
... ... @@ -245,9 +245,9 @@
245 245   <div class="step-number">1</div>
246 246   <div class="step-content">
247 247   <h2>Access Control Hub &amp; Navigate to Locations</h2>
248 - <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
236 + <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials.</p>
249 249   <ul>
250 - <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
238 + <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>.</li>
251 251   </ul>
252 252   </div>
253 253   </div>
... ... @@ -257,27 +257,24 @@
257 257   <div class="step-number">2</div>
258 258   <div class="step-content">
259 259   <h2>Select Location &amp; Set PSTN Connection Type</h2>
260 - <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
248 + <p>Choose the specific site location you want to configure for Cloud Connected PSTN:</p>
261 261   <ul>
262 - <li>Select your location from the list[cite: 6].</li>
263 - <li>Click on the <strong>Calling</strong> sub-menu tab[cite: 6].</li>
264 - <li>Locate <strong>Calling connection</strong> and click <strong>Manage</strong> or <strong>Set up calling</strong>[cite: 6].</li>
250 + <li>Click on the specific location you want to configure.</li>
251 + <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection.</li>
265 265   </ul>
266 266  
267 267   <div class="img-container">
268 - <!-- Replace src URL with your actual XWiki uploaded image URL for Image 1 -->
269 - <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png" alt="Control Hub Location Calling Tab">
270 - <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].</div>
255 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Control Hub Location Calling Tab">
256 + <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection.</div>
271 271   </div>
272 272  
273 273   <ul>
274 - <li>In the popup modal, choose <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
260 + <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type.</li>
275 275   </ul>
276 276  
277 277   <div class="img-container">
278 - <!-- Replace src URL with your actual XWiki uploaded image URL for Image 2 -->
279 - <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png" alt="Select Connection Type Modal">
280 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].</div>
264 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Select Connection Type Modal">
265 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.</div>
281 281   </div>
282 282   </div>
283 283   </div>
... ... @@ -287,16 +287,15 @@
287 287   <div class="step-number">3</div>
288 288   <div class="step-content">
289 289   <h2>Select Provider</h2>
290 - <p>Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:</p>
275 + <p>Select your assigned Cloud Connected PSTN provider:</p>
291 291   <ul>
292 - <li>Select <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
293 - <li>Click <strong>Next</strong>[cite: 6].</li>
277 + <li>Choose <strong>FirstDigital</strong> from the list of certified providers.</li>
278 + <li>Click <strong>Next</strong>.</li>
294 294   </ul>
295 295  
296 296   <div class="img-container">
297 - <!-- Replace src URL with your actual XWiki uploaded image URL for Image 3 -->
298 - <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png" alt="Select Provider Screen">
299 - <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].</div>
282 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select Provider Screen">
283 + <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider.</div>
300 300   </div>
301 301   </div>
302 302   </div>
... ... @@ -306,12 +306,12 @@
306 306   <div class="step-number">4</div>
307 307   <div class="step-content">
308 308   <h2>Add Phone Numbers</h2>
309 - <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
293 + <p>Enter the direct inbound dialing (DID) numbers provisioned for your site:</p>
310 310   <ul>
311 - <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
312 - <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
313 - <li>Click <strong>Save</strong>[cite: 6].</li>
314 - <li>Click <strong>Close</strong> on the Summary confirmation page[cite: 6].</li>
295 + <li>Click <strong>Add Numbers Now</strong>.</li>
296 + <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).</li>
297 + <li>Click <strong>Save</strong>.</li>
298 + <li>Click <strong>Close</strong> on the Summary page.</li>
315 315   </ul>
316 316   </div>
317 317   </div>
... ... @@ -321,10 +321,10 @@
321 321   <div class="step-number">5</div>
322 322   <div class="step-content">
323 323   <h2>Verify Added DIDs</h2>
324 - <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
308 + <p>Confirm that the phone numbers were added successfully:</p>
325 325   <ul>
326 - <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
327 - <li>Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].</li>
310 + <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>.</li>
311 + <li>Verify that all newly added DIDs are listed.</li>
328 328   </ul>
329 329   </div>
330 330   </div>
... ... @@ -336,7 +336,7 @@
336 336   <div>&copy; FirstDigital. Technical Documentation.</div>
337 337   <div>
338 338   <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
339 - <a href="https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true">Wiki Home</a>
323 + <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
340 340   </div>
341 341   </footer>
342 342  
... ... @@ -350,14 +350,12 @@
350 350  [[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
351 351  )))
352 352  
353 -= Configuring Cloud Connected PSTN in Control Hub =
354 -
355 355  (% class="subtitle" %)
356 356  Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
357 357  
358 358  (% class="callout" %)
359 359  (((
360 -**Overview:** To set up Cloud Connected PSTN, you will configure your location calling settings, select **FirstDigital** as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
342 +**Overview:** To set up Cloud Connected PSTN, select **Cloud Connected PSTN** as your connection type, choose **FirstDigital** as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
361 361  )))
362 362  
363 363  (% class="step-list" %)
... ... @@ -373,9 +373,9 @@
373 373  (((
374 374  == Access Control Hub & Navigate to Locations ==
375 375  
376 -Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].
358 +Sign in to your Cisco Webex Control Hub portal with administrator credentials.
377 377  
378 -* In the left-hand navigation panel under **MANAGEMENT**, click on Locations[cite: 6].
360 +* In the left-hand navigation panel under **MANAGEMENT**, click on Locations.
379 379  )))
380 380  )))
381 381  
... ... @@ -390,31 +390,30 @@
390 390  (((
391 391  == Select Location & Set PSTN Connection Type ==
392 392  
393 -Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:
375 +Choose the specific site location you want to configure for Cloud Connected PSTN:
394 394  
395 -* Select your location from the list[cite: 6].
396 -* Click on the **Calling** sub-menu tab[cite: 6].
397 -* Locate **Calling connection** and click **Manage** or **Set up calling**[cite: 6].
377 +* Click on the specific location you want to configure.
378 +* Go to the **Calling** sub-menu tab and click **Manage** (or Set up calling) under PSTN connection.
398 398  
399 399  (% class="img-container" %)
400 400  (((
401 -[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png||alt="Control Hub Location Calling Tab"]]
382 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1||alt="Control Hub Location Calling Tab"]]
402 402  
403 403  (% class="img-caption" %)
404 404  (((
405 -Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].
386 +Figure 1.1: Navigating to Location > Calling > Calling Connection.
406 406  )))
407 407  )))
408 408  
409 -* In the popup modal, choose **Cloud Connected PSTN** as your Connection Type[cite: 6].
390 +* In the modal window, select **Cloud Connected PSTN** as your Connection Type.
410 410  
411 411  (% class="img-container" %)
412 412  (((
413 -[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png||alt="Select Connection Type Modal"]]
394 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1||alt="Select Connection Type Modal"]]
414 414  
415 415  (% class="img-caption" %)
416 416  (((
417 -Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].
398 +Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.
418 418  )))
419 419  )))
420 420  )))
... ... @@ -431,18 +431,18 @@
431 431  (((
432 432  == Select Provider ==
433 433  
434 -Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:
415 +Select your assigned Cloud Connected PSTN provider:
435 435  
436 -* Select **FirstDigital** from the list of certified providers[cite: 6].
437 -* Click **Next**[cite: 6].
417 +* Choose **FirstDigital** from the list of certified providers.
418 +* Click **Next**.
438 438  
439 439  (% class="img-container" %)
440 440  (((
441 -[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png||alt="Select Provider Screen"]]
422 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1||alt="Select Provider Screen"]]
442 442  
443 443  (% class="img-caption" %)
444 444  (((
445 -Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].
426 +Figure 1.3: Selecting FirstDigital as the CCP Provider.
446 446  )))
447 447  )))
448 448  )))
... ... @@ -459,12 +459,12 @@
459 459  (((
460 460  == Add Phone Numbers ==
461 461  
462 -Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:
443 +Enter the direct inbound dialing (DID) numbers provisioned for your site:
463 463  
464 -* Click **Add Numbers Now**[cite: 6].
465 -* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].
466 -* Click **Save**[cite: 6].
467 -* Click **Close** on the Summary confirmation page[cite: 6].
445 +* Click **Add Numbers Now**.
446 +* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).
447 +* Click **Save**.
448 +* Click **Close** on the Summary page.
468 468  )))
469 469  )))
470 470  
... ... @@ -479,10 +479,10 @@
479 479  (((
480 480  == Verify Added DIDs ==
481 481  
482 -Confirm that the phone numbers were added successfully[cite: 6]:
463 +Confirm that the phone numbers were added successfully:
483 483  
484 -* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers[cite: 6].
485 -* Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].
465 +* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers.
466 +* Verify that all newly added DIDs are listed.
486 486  )))
487 487  )))
488 488  )))
... ... @@ -492,15 +492,13 @@
492 492  )))
493 493  
494 494  (((
495 -[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true]]
476 +[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/]]
496 496  )))
497 497  )))
498 498  
480 + </div>
481 + </footer>
499 499  
500 -```[cite: 6]
501 501  
502 -
503 -### Quick Setup Steps for Images:##
504 -
505 -1. Upload the 3 screenshots attached in your document to your XWiki page attachments tab[cite: 6].
506 -2. Replace the placeholder URLs in `src="..."` (within the `.img-container` divs) with your XWiki file paths (e.g., `/bin/download/Space/Page/ImageName.png`).
484 +</div>
485 +~{~{/html}}
Picture1.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.aaronblackburnfirstdigitalcom
Size
... ... @@ -1,0 +1,1 @@
1 +124.5 KB
Content
Picture2.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.aaronblackburnfirstdigitalcom
Size
... ... @@ -1,0 +1,1 @@
1 +91.9 KB
Content
Picture3.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.aaronblackburnfirstdigitalcom
Size
... ... @@ -1,0 +1,1 @@
1 +119.3 KB
Content