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1 +Configure CCP in Control Hub
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1 1  {{html clean="false"}}
2 +<!--
3 + ============================================================
4 + FirstDigital - Technical Guide: Configure Cloud Connected PSTN
5 + ============================================================
6 + XWiki Usage: Paste into an HTML macro in Source/Wiki mode.
7 +-->
2 2  <style>
3 3   @import url('https://fonts.googleapis.com/css2?family=Host+Grotesk:wght@300;400;500;600;700;800&display=swap');
4 4  
... ... @@ -7,6 +7,7 @@
7 7   }
8 8  
9 9   .fd-guide {
16 + /* FirstDigital Official Color Palette */
10 10   --fd-navy: #003366;
11 11   --fd-dark-navy: #001a33;
12 12   --fd-blue: #307ab2;
... ... @@ -28,6 +28,7 @@
28 28   -webkit-font-smoothing: antialiased;
29 29   }
30 30  
38 + /* ---------- BREADCRUMBS & HEADER ---------- */
31 31   .fd-guide .fd-breadcrumbs {
32 32   display: flex;
33 33   align-items: center;
... ... @@ -70,6 +70,7 @@
70 70   line-height: 1.5;
71 71   }
72 72  
81 + /* ---------- CALLOUT BOX ---------- */
73 73   .fd-guide .callout {
74 74   background: var(--fd-offwhite);
75 75   border-left: 4px solid var(--fd-blue);
... ... @@ -84,6 +84,7 @@
84 84   color: var(--fd-navy);
85 85   }
86 86  
96 + /* ---------- STEP BY STEP SECTION ---------- */
87 87   .fd-guide .step-list {
88 88   display: flex;
89 89   flex-direction: column;
... ... @@ -150,6 +150,7 @@
150 150   color: var(--fd-red);
151 151   }
152 152  
163 + /* ---------- SCREENSHOT CONTAINERS ---------- */
153 153   .fd-guide .img-container {
154 154   margin: 16px 0;
155 155   background: var(--fd-offwhite);
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174 174   font-style: italic;
175 175   }
176 176  
188 + /* ---------- FOOTER LINKS ---------- */
177 177   .fd-guide footer {
178 178   margin-top: 56px;
179 179   padding-top: 24px;
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222 222  
223 223   <!-- Summary Callout -->
224 224   <div class="callout">
225 - <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
237 + <strong>Overview:</strong> To set up Cloud Connected PSTN, you will configure your location calling settings, select <strong>FirstDigital</strong> as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
226 226   </div>
227 227  
228 228   <!-- Step-by-Step Instructions -->
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233 233   <div class="step-number">1</div>
234 234   <div class="step-content">
235 235   <h2>Access Control Hub &amp; Navigate to Locations</h2>
236 - <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials.</p>
248 + <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
237 237   <ul>
238 - <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>.</li>
250 + <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
239 239   </ul>
240 240   </div>
241 241   </div>
... ... @@ -245,24 +245,27 @@
245 245   <div class="step-number">2</div>
246 246   <div class="step-content">
247 247   <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 - <p>Choose the specific site location you want to configure for Cloud Connected PSTN:</p>
260 + <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
249 249   <ul>
250 - <li>Click on the specific location you want to configure.</li>
251 - <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection.</li>
262 + <li>Select your location from the list[cite: 6].</li>
263 + <li>Click on the <strong>Calling</strong> sub-menu tab[cite: 6].</li>
264 + <li>Locate <strong>Calling connection</strong> and click <strong>Manage</strong> or <strong>Set up calling</strong>[cite: 6].</li>
252 252   </ul>
253 253  
254 254   <div class="img-container">
255 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Control Hub Location Calling Tab">
256 - <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection.</div>
268 + <!-- Replace src URL with your actual XWiki uploaded image URL for Image 1 -->
269 + <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png" alt="Control Hub Location Calling Tab">
270 + <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].</div>
257 257   </div>
258 258  
259 259   <ul>
260 - <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type.</li>
274 + <li>In the popup modal, choose <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
261 261   </ul>
262 262  
263 263   <div class="img-container">
264 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Select Connection Type Modal">
265 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.</div>
278 + <!-- Replace src URL with your actual XWiki uploaded image URL for Image 2 -->
279 + <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png" alt="Select Connection Type Modal">
280 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].</div>
266 266   </div>
267 267   </div>
268 268   </div>
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272 272   <div class="step-number">3</div>
273 273   <div class="step-content">
274 274   <h2>Select Provider</h2>
275 - <p>Select your assigned Cloud Connected PSTN provider:</p>
290 + <p>Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:</p>
276 276   <ul>
277 - <li>Choose <strong>FirstDigital</strong> from the list of certified providers.</li>
278 - <li>Click <strong>Next</strong>.</li>
292 + <li>Select <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
293 + <li>Click <strong>Next</strong>[cite: 6].</li>
279 279   </ul>
280 280  
281 281   <div class="img-container">
282 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select Provider Screen">
283 - <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider.</div>
297 + <!-- Replace src URL with your actual XWiki uploaded image URL for Image 3 -->
298 + <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png" alt="Select Provider Screen">
299 + <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].</div>
284 284   </div>
285 285   </div>
286 286   </div>
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290 290   <div class="step-number">4</div>
291 291   <div class="step-content">
292 292   <h2>Add Phone Numbers</h2>
293 - <p>Enter the direct inbound dialing (DID) numbers provisioned for your site:</p>
309 + <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
294 294   <ul>
295 - <li>Click <strong>Add Numbers Now</strong>.</li>
296 - <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).</li>
297 - <li>Click <strong>Save</strong>.</li>
298 - <li>Click <strong>Close</strong> on the Summary page.</li>
311 + <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
312 + <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
313 + <li>Click <strong>Save</strong>[cite: 6].</li>
314 + <li>Click <strong>Close</strong> on the Summary confirmation page[cite: 6].</li>
299 299   </ul>
300 300   </div>
301 301   </div>
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305 305   <div class="step-number">5</div>
306 306   <div class="step-content">
307 307   <h2>Verify Added DIDs</h2>
308 - <p>Confirm that the phone numbers were added successfully:</p>
324 + <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
309 309   <ul>
310 - <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>.</li>
311 - <li>Verify that all newly added DIDs are listed.</li>
326 + <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
327 + <li>Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].</li>
312 312   </ul>
313 313   </div>
314 314   </div>
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320 320   <div>&copy; FirstDigital. Technical Documentation.</div>
321 321   <div>
322 322   <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
323 - <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
339 + <a href="https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true">Wiki Home</a>
324 324   </div>
325 325   </footer>
326 326  
... ... @@ -334,12 +334,14 @@
334 334  [[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
335 335  )))
336 336  
353 += Configuring Cloud Connected PSTN in Control Hub =
354 +
337 337  (% class="subtitle" %)
338 338  Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
339 339  
340 340  (% class="callout" %)
341 341  (((
342 -**Overview:** To set up Cloud Connected PSTN, select **Cloud Connected PSTN** as your connection type, choose **FirstDigital** as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
360 +**Overview:** To set up Cloud Connected PSTN, you will configure your location calling settings, select **FirstDigital** as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
343 343  )))
344 344  
345 345  (% class="step-list" %)
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355 355  (((
356 356  == Access Control Hub & Navigate to Locations ==
357 357  
358 -Sign in to your Cisco Webex Control Hub portal with administrator credentials.
376 +Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].
359 359  
360 -* In the left-hand navigation panel under **MANAGEMENT**, click on Locations.
378 +* In the left-hand navigation panel under **MANAGEMENT**, click on Locations[cite: 6].
361 361  )))
362 362  )))
363 363  
... ... @@ -372,30 +372,31 @@
372 372  (((
373 373  == Select Location & Set PSTN Connection Type ==
374 374  
375 -Choose the specific site location you want to configure for Cloud Connected PSTN:
393 +Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:
376 376  
377 -* Click on the specific location you want to configure.
378 -* Go to the **Calling** sub-menu tab and click **Manage** (or Set up calling) under PSTN connection.
395 +* Select your location from the list[cite: 6].
396 +* Click on the **Calling** sub-menu tab[cite: 6].
397 +* Locate **Calling connection** and click **Manage** or **Set up calling**[cite: 6].
379 379  
380 380  (% class="img-container" %)
381 381  (((
382 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1||alt="Control Hub Location Calling Tab"]]
401 +[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png||alt="Control Hub Location Calling Tab"]]
383 383  
384 384  (% class="img-caption" %)
385 385  (((
386 -Figure 1.1: Navigating to Location > Calling > Calling Connection.
405 +Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].
387 387  )))
388 388  )))
389 389  
390 -* In the modal window, select **Cloud Connected PSTN** as your Connection Type.
409 +* In the popup modal, choose **Cloud Connected PSTN** as your Connection Type[cite: 6].
391 391  
392 392  (% class="img-container" %)
393 393  (((
394 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1||alt="Select Connection Type Modal"]]
413 +[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png||alt="Select Connection Type Modal"]]
395 395  
396 396  (% class="img-caption" %)
397 397  (((
398 -Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.
417 +Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].
399 399  )))
400 400  )))
401 401  )))
... ... @@ -412,18 +412,18 @@
412 412  (((
413 413  == Select Provider ==
414 414  
415 -Select your assigned Cloud Connected PSTN provider:
434 +Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:
416 416  
417 -* Choose **FirstDigital** from the list of certified providers.
418 -* Click **Next**.
436 +* Select **FirstDigital** from the list of certified providers[cite: 6].
437 +* Click **Next**[cite: 6].
419 419  
420 420  (% class="img-container" %)
421 421  (((
422 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1||alt="Select Provider Screen"]]
441 +[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png||alt="Select Provider Screen"]]
423 423  
424 424  (% class="img-caption" %)
425 425  (((
426 -Figure 1.3: Selecting FirstDigital as the CCP Provider.
445 +Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].
427 427  )))
428 428  )))
429 429  )))
... ... @@ -440,12 +440,12 @@
440 440  (((
441 441  == Add Phone Numbers ==
442 442  
443 -Enter the direct inbound dialing (DID) numbers provisioned for your site:
462 +Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:
444 444  
445 -* Click **Add Numbers Now**.
446 -* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).
447 -* Click **Save**.
448 -* Click **Close** on the Summary page.
464 +* Click **Add Numbers Now**[cite: 6].
465 +* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].
466 +* Click **Save**[cite: 6].
467 +* Click **Close** on the Summary confirmation page[cite: 6].
449 449  )))
450 450  )))
451 451  
... ... @@ -460,10 +460,10 @@
460 460  (((
461 461  == Verify Added DIDs ==
462 462  
463 -Confirm that the phone numbers were added successfully:
482 +Confirm that the phone numbers were added successfully[cite: 6]:
464 464  
465 -* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers.
466 -* Verify that all newly added DIDs are listed.
484 +* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers[cite: 6].
485 +* Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].
467 467  )))
468 468  )))
469 469  )))
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473 473  )))
474 474  
475 475  (((
476 -[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/]]
495 +[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true]]
477 477  )))
478 478  )))
479 479  
480 - </div>
481 - </footer>
482 482  
500 +```[cite: 6]
483 483  
484 -</div>
485 -~{~{/html}}
502 +
503 +### Quick Setup Steps for Images:##
504 +
505 +1. Upload the 3 screenshots attached in your document to your XWiki page attachments tab[cite: 6].
506 +2. Replace the placeholder URLs in `src="..."` (within the `.img-container` divs) with your XWiki file paths (e.g., `/bin/download/Space/Page/ImageName.png`).
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