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Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 12.1
edited by Aaron Blackburn
on 2026/09/25 20:13
Change comment: There is no comment for this version
To version 1.1
edited by Aaron Blackburn
on 2026/09/25 19:50
Change comment: Uploaded new attachment "1790365843299-673.png", version {1}

Summary

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Page properties
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1 -CCP.WebHome
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205 -
206 -<div class="fd-guide">
207 -
208 - <!-- Breadcrumbs -->
209 - <div class="fd-breadcrumbs">
210 - <a href="https://learn.firstdigital.com/bin/view/Main/">Home</a>
211 - <span>&rsaquo;</span>
212 - <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
213 - <span>&rsaquo;</span>
214 - <span>Cloud Connected PSTN Configuration</span>
215 - </div>
216 -
217 - <!-- Guide Title Header -->
218 - <header class="guide-header">
219 - <h1>Configuring Cloud Connected PSTN in Control Hub</h1>
220 - <p class="subtitle">Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.</p>
221 - </header>
222 -
223 - <!-- Summary Callout -->
224 - <div class="callout">
225 - <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
226 - </div>
227 -
228 - <!-- Step-by-Step Instructions -->
229 - <div class="step-list">
230 -
231 - <!-- Step 1 -->
232 - <div class="step-item">
233 - <div class="step-number">1</div>
234 - <div class="step-content">
235 - <h2>Access Control Hub &amp; Navigate to Locations</h2>
236 - <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials.</p>
237 - <ul>
238 - <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>.</li>
239 - </ul>
240 - </div>
241 - </div>
242 -
243 - <!-- Step 2 -->
244 - <div class="step-item">
245 - <div class="step-number">2</div>
246 - <div class="step-content">
247 - <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 - <p>Choose the specific site location you want to configure for Cloud Connected PSTN:</p>
249 - <ul>
250 - <li>Click on the specific location you want to configure.</li>
251 - <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection.</li>
252 - </ul>
253 -
254 - <div class="img-container">
255 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Control Hub Location Calling Tab">
256 - <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection.</div>
257 - </div>
258 -
259 - <ul>
260 - <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type.</li>
261 - </ul>
262 -
263 - <div class="img-container">
264 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Select Connection Type Modal">
265 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.</div>
266 - </div>
267 - </div>
268 - </div>
269 -
270 - <!-- Step 3 -->
271 - <div class="step-item">
272 - <div class="step-number">3</div>
273 - <div class="step-content">
274 - <h2>Select Provider</h2>
275 - <p>Select your assigned Cloud Connected PSTN provider:</p>
276 - <ul>
277 - <li>Choose <strong>FirstDigital</strong> from the list of certified providers.</li>
278 - <li>Click <strong>Next</strong>.</li>
279 - </ul>
280 -
281 - <div class="img-container">
282 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select Provider Screen">
283 - <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider.</div>
284 - </div>
285 - </div>
286 - </div>
287 -
288 - <!-- Step 4 -->
289 - <div class="step-item">
290 - <div class="step-number">4</div>
291 - <div class="step-content">
292 - <h2>Add Phone Numbers</h2>
293 - <p>Enter the direct inbound dialing (DID) numbers provisioned for your site:</p>
294 - <ul>
295 - <li>Click <strong>Add Numbers Now</strong>.</li>
296 - <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).</li>
297 - <li>Click <strong>Save</strong>.</li>
298 - <li>Click <strong>Close</strong> on the Summary page.</li>
299 - </ul>
300 - </div>
301 - </div>
302 -
303 - <!-- Step 5 -->
304 - <div class="step-item">
305 - <div class="step-number">5</div>
306 - <div class="step-content">
307 - <h2>Verify Added DIDs</h2>
308 - <p>Confirm that the phone numbers were added successfully:</p>
309 - <ul>
310 - <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>.</li>
311 - <li>Verify that all newly added DIDs are listed.</li>
312 - </ul>
313 - </div>
314 - </div>
315 -
316 - </div>
317 -
318 - <!-- Page Footer -->
319 - <footer>
320 - <div>&copy; FirstDigital. Technical Documentation.</div>
321 - <div>
322 - <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
323 - <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
324 - </div>
325 - </footer>
326 -
327 -</div>
328 -{{/html}}
329 -
330 -(% class="fd-guide" %)
331 -(((
332 -(% class="fd-breadcrumbs" %)
333 -(((
334 -[[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
335 -)))
336 -
337 -(% class="subtitle" %)
338 -Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
339 -
340 -(% class="callout" %)
341 -(((
342 -**Overview:** To set up Cloud Connected PSTN, select **Cloud Connected PSTN** as your connection type, choose **FirstDigital** as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
343 -)))
344 -
345 -(% class="step-list" %)
346 -(((
347 -(% class="step-item" %)
348 -(((
349 -(% class="step-number" %)
350 -(((
351 -1
352 -)))
353 -
354 -(% class="step-content" %)
355 -(((
356 -== Access Control Hub & Navigate to Locations ==
357 -
358 -Sign in to your Cisco Webex Control Hub portal with administrator credentials.
359 -
360 -* In the left-hand navigation panel under **MANAGEMENT**, click on Locations.
361 -)))
362 -)))
363 -
364 -(% class="step-item" %)
365 -(((
366 -(% class="step-number" %)
367 -(((
368 -2
369 -)))
370 -
371 -(% class="step-content" %)
372 -(((
373 -== Select Location & Set PSTN Connection Type ==
374 -
375 -Choose the specific site location you want to configure for Cloud Connected PSTN:
376 -
377 -* Click on the specific location you want to configure.
378 -* Go to the **Calling** sub-menu tab and click **Manage** (or Set up calling) under PSTN connection.
379 -
380 -(% class="img-container" %)
381 -(((
382 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1||alt="Control Hub Location Calling Tab"]]
383 -
384 -(% class="img-caption" %)
385 -(((
386 -Figure 1.1: Navigating to Location > Calling > Calling Connection.
387 -)))
388 -)))
389 -
390 -* In the modal window, select **Cloud Connected PSTN** as your Connection Type.
391 -
392 -(% class="img-container" %)
393 -(((
394 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1||alt="Select Connection Type Modal"]]
395 -
396 -(% class="img-caption" %)
397 -(((
398 -Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.
399 -)))
400 -)))
401 -)))
402 -)))
403 -
404 -(% class="step-item" %)
405 -(((
406 -(% class="step-number" %)
407 -(((
408 -3
409 -)))
410 -
411 -(% class="step-content" %)
412 -(((
413 -== Select Provider ==
414 -
415 -Select your assigned Cloud Connected PSTN provider:
416 -
417 -* Choose **FirstDigital** from the list of certified providers.
418 -* Click **Next**.
419 -
420 -(% class="img-container" %)
421 -(((
422 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1||alt="Select Provider Screen"]]
423 -
424 -(% class="img-caption" %)
425 -(((
426 -Figure 1.3: Selecting FirstDigital as the CCP Provider.
427 -)))
428 -)))
429 -)))
430 -)))
431 -
432 -(% class="step-item" %)
433 -(((
434 -(% class="step-number" %)
435 -(((
436 -4
437 -)))
438 -
439 -(% class="step-content" %)
440 -(((
441 -== Add Phone Numbers ==
442 -
443 -Enter the direct inbound dialing (DID) numbers provisioned for your site:
444 -
445 -* Click **Add Numbers Now**.
446 -* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).
447 -* Click **Save**.
448 -* Click **Close** on the Summary page.
449 -)))
450 -)))
451 -
452 -(% class="step-item" %)
453 -(((
454 -(% class="step-number" %)
455 -(((
456 -5
457 -)))
458 -
459 -(% class="step-content" %)
460 -(((
461 -== Verify Added DIDs ==
462 -
463 -Confirm that the phone numbers were added successfully:
464 -
465 -* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers.
466 -* Verify that all newly added DIDs are listed.
467 -)))
468 -)))
469 -)))
470 -
471 -(((
472 -© FirstDigital. Technical Documentation.
473 -)))
474 -
475 -(((
476 -[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/]]
477 -)))
478 -)))
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