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Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 12.1
edited by Aaron Blackburn
on 2026/09/25 20:13
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To version 7.1
edited by Aaron Blackburn
on 2026/09/25 20:03
Change comment: There is no comment for this version

Summary

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1 +Configure CCP in Control Hub
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156 156   border: 1px solid var(--fd-lightgrey);
157 157   border-radius: 12px;
158 158   overflow: hidden;
159 + padding: 8px;
159 159   box-shadow: 0 4px 12px rgba(0, 30, 60, 0.05);
160 160   }
161 161  
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163 163   width: 100%;
164 164   height: auto;
165 165   display: block;
167 + border-radius: 6px;
166 166   }
167 167  
168 168   .fd-guide .img-caption {
169 - padding: 8px 14px;
171 + padding: 8px 14px 0;
170 170   font-size: 0.82rem;
171 171   color: var(--fd-grey);
172 - border-top: 1px solid var(--fd-lightgrey);
173 - background: #ffffff;
174 174   font-style: italic;
175 175   }
176 176  
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222 222  
223 223   <!-- Summary Callout -->
224 224   <div class="callout">
225 - <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
225 + <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub[cite: 6].
226 226   </div>
227 227  
228 228   <!-- Step-by-Step Instructions -->
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233 233   <div class="step-number">1</div>
234 234   <div class="step-content">
235 235   <h2>Access Control Hub &amp; Navigate to Locations</h2>
236 - <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials.</p>
236 + <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
237 237   <ul>
238 - <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>.</li>
238 + <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
239 239   </ul>
240 240   </div>
241 241   </div>
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245 245   <div class="step-number">2</div>
246 246   <div class="step-content">
247 247   <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 - <p>Choose the specific site location you want to configure for Cloud Connected PSTN:</p>
248 + <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
249 249   <ul>
250 - <li>Click on the specific location you want to configure.</li>
251 - <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection.</li>
250 + <li>Click on the specific location you want to configure[cite: 6].</li>
251 + <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection[cite: 6].</li>
252 252   </ul>
253 253  
254 254   <div class="img-container">
255 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Control Hub Location Calling Tab">
256 - <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection.</div>
255 + [[image:Picture1.png]]
256 + <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6, 8].</div>
257 257   </div>
258 258  
259 259   <ul>
260 - <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type.</li>
260 + <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
261 261   </ul>
262 262  
263 263   <div class="img-container">
264 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Select Connection Type Modal">
265 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.</div>
264 + [[image:Picture2.png]]
265 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6, 8].</div>
266 266   </div>
267 267   </div>
268 268   </div>
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272 272   <div class="step-number">3</div>
273 273   <div class="step-content">
274 274   <h2>Select Provider</h2>
275 - <p>Select your assigned Cloud Connected PSTN provider:</p>
275 + <p>Select your assigned Cloud Connected PSTN provider[cite: 6]:</p>
276 276   <ul>
277 - <li>Choose <strong>FirstDigital</strong> from the list of certified providers.</li>
278 - <li>Click <strong>Next</strong>.</li>
277 + <li>Choose <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
278 + <li>Click <strong>Next</strong>[cite: 6].</li>
279 279   </ul>
280 280  
281 281   <div class="img-container">
282 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select Provider Screen">
283 - <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider.</div>
282 + [[image:Picture3.png]]
283 + <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6, 8].</div>
284 284   </div>
285 285   </div>
286 286   </div>
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290 290   <div class="step-number">4</div>
291 291   <div class="step-content">
292 292   <h2>Add Phone Numbers</h2>
293 - <p>Enter the direct inbound dialing (DID) numbers provisioned for your site:</p>
293 + <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
294 294   <ul>
295 - <li>Click <strong>Add Numbers Now</strong>.</li>
296 - <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).</li>
297 - <li>Click <strong>Save</strong>.</li>
298 - <li>Click <strong>Close</strong> on the Summary page.</li>
295 + <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
296 + <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
297 + <li>Click <strong>Save</strong>[cite: 6].</li>
298 + <li>Click <strong>Close</strong> on the Summary page[cite: 6].</li>
299 299   </ul>
300 300   </div>
301 301   </div>
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305 305   <div class="step-number">5</div>
306 306   <div class="step-content">
307 307   <h2>Verify Added DIDs</h2>
308 - <p>Confirm that the phone numbers were added successfully:</p>
308 + <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
309 309   <ul>
310 - <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>.</li>
311 - <li>Verify that all newly added DIDs are listed.</li>
310 + <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
311 + <li>Verify that all newly added DIDs are listed[cite: 6].</li>
312 312   </ul>
313 313   </div>
314 314   </div>
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320 320   <div>&copy; FirstDigital. Technical Documentation.</div>
321 321   <div>
322 322   <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
323 - <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
323 + <a href="https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true">Wiki Home</a>
324 324   </div>
325 325   </footer>
326 326  
327 327  </div>
328 328  {{/html}}
329 -
330 -(% class="fd-guide" %)
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334 -[[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
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338 -Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
339 -
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342 -**Overview:** To set up Cloud Connected PSTN, select **Cloud Connected PSTN** as your connection type, choose **FirstDigital** as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
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355 -(((
356 -== Access Control Hub & Navigate to Locations ==
357 -
358 -Sign in to your Cisco Webex Control Hub portal with administrator credentials.
359 -
360 -* In the left-hand navigation panel under **MANAGEMENT**, click on Locations.
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372 -(((
373 -== Select Location & Set PSTN Connection Type ==
374 -
375 -Choose the specific site location you want to configure for Cloud Connected PSTN:
376 -
377 -* Click on the specific location you want to configure.
378 -* Go to the **Calling** sub-menu tab and click **Manage** (or Set up calling) under PSTN connection.
379 -
380 -(% class="img-container" %)
381 -(((
382 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1||alt="Control Hub Location Calling Tab"]]
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384 -(% class="img-caption" %)
385 -(((
386 -Figure 1.1: Navigating to Location > Calling > Calling Connection.
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389 -
390 -* In the modal window, select **Cloud Connected PSTN** as your Connection Type.
391 -
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393 -(((
394 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1||alt="Select Connection Type Modal"]]
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396 -(% class="img-caption" %)
397 -(((
398 -Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.
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412 -(((
413 -== Select Provider ==
414 -
415 -Select your assigned Cloud Connected PSTN provider:
416 -
417 -* Choose **FirstDigital** from the list of certified providers.
418 -* Click **Next**.
419 -
420 -(% class="img-container" %)
421 -(((
422 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1||alt="Select Provider Screen"]]
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424 -(% class="img-caption" %)
425 -(((
426 -Figure 1.3: Selecting FirstDigital as the CCP Provider.
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440 -(((
441 -== Add Phone Numbers ==
442 -
443 -Enter the direct inbound dialing (DID) numbers provisioned for your site:
444 -
445 -* Click **Add Numbers Now**.
446 -* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).
447 -* Click **Save**.
448 -* Click **Close** on the Summary page.
449 -)))
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461 -== Verify Added DIDs ==
462 -
463 -Confirm that the phone numbers were added successfully:
464 -
465 -* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers.
466 -* Verify that all newly added DIDs are listed.
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471 -(((
472 -© FirstDigital. Technical Documentation.
473 -)))
474 -
475 -(((
476 -[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/]]
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