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Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 12.1
edited by Aaron Blackburn
on 2026/09/25 20:13
Change comment: There is no comment for this version
To version 9.1
edited by Aaron Blackburn
on 2026/09/25 20:11
Change comment: There is no comment for this version

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334 -[[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
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338 -Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
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342 -**Overview:** To set up Cloud Connected PSTN, select **Cloud Connected PSTN** as your connection type, choose **FirstDigital** as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
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356 -== Access Control Hub & Navigate to Locations ==
357 -
358 -Sign in to your Cisco Webex Control Hub portal with administrator credentials.
359 -
360 -* In the left-hand navigation panel under **MANAGEMENT**, click on Locations.
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372 -(((
373 -== Select Location & Set PSTN Connection Type ==
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375 -Choose the specific site location you want to configure for Cloud Connected PSTN:
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377 -* Click on the specific location you want to configure.
378 -* Go to the **Calling** sub-menu tab and click **Manage** (or Set up calling) under PSTN connection.
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382 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1||alt="Control Hub Location Calling Tab"]]
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386 -Figure 1.1: Navigating to Location > Calling > Calling Connection.
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390 -* In the modal window, select **Cloud Connected PSTN** as your Connection Type.
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394 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1||alt="Select Connection Type Modal"]]
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398 -Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.
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412 -(((
413 -== Select Provider ==
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415 -Select your assigned Cloud Connected PSTN provider:
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417 -* Choose **FirstDigital** from the list of certified providers.
418 -* Click **Next**.
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422 -[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1||alt="Select Provider Screen"]]
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426 -Figure 1.3: Selecting FirstDigital as the CCP Provider.
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441 -== Add Phone Numbers ==
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443 -Enter the direct inbound dialing (DID) numbers provisioned for your site:
444 -
445 -* Click **Add Numbers Now**.
446 -* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).
447 -* Click **Save**.
448 -* Click **Close** on the Summary page.
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461 -== Verify Added DIDs ==
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463 -Confirm that the phone numbers were added successfully:
464 -
465 -* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers.
466 -* Verify that all newly added DIDs are listed.
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472 -© FirstDigital. Technical Documentation.
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476 -[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/]]
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