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Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 2.1
edited by Aaron Blackburn
on 2026/09/25 19:53
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To version 1.1
edited by Aaron Blackburn
on 2026/09/25 19:50
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Title
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1 -Configure CCP in Control Hub
Parent
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1 -CCP.WebHome
Content
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1 -{{html clean="false"}}
2 -<!--
3 - ============================================================
4 - FirstDigital - Technical Guide: Configure Cloud Connected PSTN
5 - ============================================================
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217 -
218 -<div class="fd-guide">
219 -
220 - <!-- Breadcrumbs -->
221 - <div class="fd-breadcrumbs">
222 - <a href="https://learn.firstdigital.com/bin/view/Main/">Home</a>
223 - <span>&rsaquo;</span>
224 - <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
225 - <span>&rsaquo;</span>
226 - <span>Cloud Connected PSTN Configuration</span>
227 - </div>
228 -
229 - <!-- Guide Title Header -->
230 - <header class="guide-header">
231 - <h1>Configuring Cloud Connected PSTN in Control Hub</h1>
232 - <p class="subtitle">Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.</p>
233 - </header>
234 -
235 - <!-- Summary Callout -->
236 - <div class="callout">
237 - <strong>Overview:</strong> To set up Cloud Connected PSTN, you will configure your location calling settings, select <strong>FirstDigital</strong> as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
238 - </div>
239 -
240 - <!-- Step-by-Step Instructions -->
241 - <div class="step-list">
242 -
243 - <!-- Step 1 -->
244 - <div class="step-item">
245 - <div class="step-number">1</div>
246 - <div class="step-content">
247 - <h2>Access Control Hub &amp; Navigate to Locations</h2>
248 - <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
249 - <ul>
250 - <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
251 - </ul>
252 - </div>
253 - </div>
254 -
255 - <!-- Step 2 -->
256 - <div class="step-item">
257 - <div class="step-number">2</div>
258 - <div class="step-content">
259 - <h2>Select Location &amp; Set PSTN Connection Type</h2>
260 - <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
261 - <ul>
262 - <li>Select your location from the list[cite: 6].</li>
263 - <li>Click on the <strong>Calling</strong> sub-menu tab[cite: 6].</li>
264 - <li>Locate <strong>Calling connection</strong> and click <strong>Manage</strong> or <strong>Set up calling</strong>[cite: 6].</li>
265 - </ul>
266 -
267 - <div class="img-container">
268 - <!-- Replace src URL with your actual XWiki uploaded image URL for Image 1 -->
269 - <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png" alt="Control Hub Location Calling Tab">
270 - <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].</div>
271 - </div>
272 -
273 - <ul>
274 - <li>In the popup modal, choose <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
275 - </ul>
276 -
277 - <div class="img-container">
278 - <!-- Replace src URL with your actual XWiki uploaded image URL for Image 2 -->
279 - <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png" alt="Select Connection Type Modal">
280 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].</div>
281 - </div>
282 - </div>
283 - </div>
284 -
285 - <!-- Step 3 -->
286 - <div class="step-item">
287 - <div class="step-number">3</div>
288 - <div class="step-content">
289 - <h2>Select Provider</h2>
290 - <p>Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:</p>
291 - <ul>
292 - <li>Select <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
293 - <li>Click <strong>Next</strong>[cite: 6].</li>
294 - </ul>
295 -
296 - <div class="img-container">
297 - <!-- Replace src URL with your actual XWiki uploaded image URL for Image 3 -->
298 - <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png" alt="Select Provider Screen">
299 - <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].</div>
300 - </div>
301 - </div>
302 - </div>
303 -
304 - <!-- Step 4 -->
305 - <div class="step-item">
306 - <div class="step-number">4</div>
307 - <div class="step-content">
308 - <h2>Add Phone Numbers</h2>
309 - <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
310 - <ul>
311 - <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
312 - <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
313 - <li>Click <strong>Save</strong>[cite: 6].</li>
314 - <li>Click <strong>Close</strong> on the Summary confirmation page[cite: 6].</li>
315 - </ul>
316 - </div>
317 - </div>
318 -
319 - <!-- Step 5 -->
320 - <div class="step-item">
321 - <div class="step-number">5</div>
322 - <div class="step-content">
323 - <h2>Verify Added DIDs</h2>
324 - <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
325 - <ul>
326 - <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
327 - <li>Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].</li>
328 - </ul>
329 - </div>
330 - </div>
331 -
332 - </div>
333 -
334 - <!-- Page Footer -->
335 - <footer>
336 - <div>&copy; FirstDigital. Technical Documentation.</div>
337 - <div>
338 - <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
339 - <a href="https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true">Wiki Home</a>
340 - </div>
341 - </footer>
342 -
343 -</div>
344 -{{/html}}
345 -
346 -(% class="fd-guide" %)
347 -(((
348 -(% class="fd-breadcrumbs" %)
349 -(((
350 -[[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
351 -)))
352 -
353 -= Configuring Cloud Connected PSTN in Control Hub =
354 -
355 -(% class="subtitle" %)
356 -Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
357 -
358 -(% class="callout" %)
359 -(((
360 -**Overview:** To set up Cloud Connected PSTN, you will configure your location calling settings, select **FirstDigital** as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
361 -)))
362 -
363 -(% class="step-list" %)
364 -(((
365 -(% class="step-item" %)
366 -(((
367 -(% class="step-number" %)
368 -(((
369 -1
370 -)))
371 -
372 -(% class="step-content" %)
373 -(((
374 -== Access Control Hub & Navigate to Locations ==
375 -
376 -Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].
377 -
378 -* In the left-hand navigation panel under **MANAGEMENT**, click on Locations[cite: 6].
379 -)))
380 -)))
381 -
382 -(% class="step-item" %)
383 -(((
384 -(% class="step-number" %)
385 -(((
386 -2
387 -)))
388 -
389 -(% class="step-content" %)
390 -(((
391 -== Select Location & Set PSTN Connection Type ==
392 -
393 -Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:
394 -
395 -* Select your location from the list[cite: 6].
396 -* Click on the **Calling** sub-menu tab[cite: 6].
397 -* Locate **Calling connection** and click **Manage** or **Set up calling**[cite: 6].
398 -
399 -(% class="img-container" %)
400 -(((
401 -[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png||alt="Control Hub Location Calling Tab"]]
402 -
403 -(% class="img-caption" %)
404 -(((
405 -Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].
406 -)))
407 -)))
408 -
409 -* In the popup modal, choose **Cloud Connected PSTN** as your Connection Type[cite: 6].
410 -
411 -(% class="img-container" %)
412 -(((
413 -[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png||alt="Select Connection Type Modal"]]
414 -
415 -(% class="img-caption" %)
416 -(((
417 -Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].
418 -)))
419 -)))
420 -)))
421 -)))
422 -
423 -(% class="step-item" %)
424 -(((
425 -(% class="step-number" %)
426 -(((
427 -3
428 -)))
429 -
430 -(% class="step-content" %)
431 -(((
432 -== Select Provider ==
433 -
434 -Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:
435 -
436 -* Select **FirstDigital** from the list of certified providers[cite: 6].
437 -* Click **Next**[cite: 6].
438 -
439 -(% class="img-container" %)
440 -(((
441 -[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png||alt="Select Provider Screen"]]
442 -
443 -(% class="img-caption" %)
444 -(((
445 -Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].
446 -)))
447 -)))
448 -)))
449 -)))
450 -
451 -(% class="step-item" %)
452 -(((
453 -(% class="step-number" %)
454 -(((
455 -4
456 -)))
457 -
458 -(% class="step-content" %)
459 -(((
460 -== Add Phone Numbers ==
461 -
462 -Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:
463 -
464 -* Click **Add Numbers Now**[cite: 6].
465 -* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].
466 -* Click **Save**[cite: 6].
467 -* Click **Close** on the Summary confirmation page[cite: 6].
468 -)))
469 -)))
470 -
471 -(% class="step-item" %)
472 -(((
473 -(% class="step-number" %)
474 -(((
475 -5
476 -)))
477 -
478 -(% class="step-content" %)
479 -(((
480 -== Verify Added DIDs ==
481 -
482 -Confirm that the phone numbers were added successfully[cite: 6]:
483 -
484 -* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers[cite: 6].
485 -* Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].
486 -)))
487 -)))
488 -)))
489 -
490 -(((
491 -© FirstDigital. Technical Documentation.
492 -)))
493 -
494 -(((
495 -[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true]]
496 -)))
497 -)))
498 -
499 -
500 -```[cite: 6]
501 -
502 -
503 -### Quick Setup Steps for Images:##
504 -
505 -1. Upload the 3 screenshots attached in your document to your XWiki page attachments tab[cite: 6].
506 -2. Replace the placeholder URLs in `src="..."` (within the `.img-container` divs) with your XWiki file paths (e.g., `/bin/download/Space/Page/ImageName.png`).
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