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edited by Aaron Blackburn
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edited by Aaron Blackburn
on 2026/09/25 20:18
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1 -Configure CCP in Control Hub
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1 1  {{html clean="false"}}
2 -<!--
3 - ============================================================
4 - FirstDigital - Technical Guide: Configure Cloud Connected PSTN
5 - ============================================================
6 - XWiki Usage: Paste into an HTML macro in Source/Wiki mode.
7 --->
8 8  <style>
9 9   @import url('https://fonts.googleapis.com/css2?family=Host+Grotesk:wght@300;400;500;600;700;800&display=swap');
10 10  
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13 13   }
14 14  
15 15   .fd-guide {
16 - /* FirstDigital Official Color Palette */
17 17   --fd-navy: #003366;
18 18   --fd-dark-navy: #001a33;
19 19   --fd-blue: #307ab2;
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35 35   -webkit-font-smoothing: antialiased;
36 36   }
37 37  
38 - /* ---------- BREADCRUMBS & HEADER ---------- */
39 39   .fd-guide .fd-breadcrumbs {
40 40   display: flex;
41 41   align-items: center;
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78 78   line-height: 1.5;
79 79   }
80 80  
81 - /* ---------- CALLOUT BOX ---------- */
82 82   .fd-guide .callout {
83 83   background: var(--fd-offwhite);
84 84   border-left: 4px solid var(--fd-blue);
... ... @@ -93,7 +93,6 @@
93 93   color: var(--fd-navy);
94 94   }
95 95  
96 - /* ---------- STEP BY STEP SECTION ---------- */
97 97   .fd-guide .step-list {
98 98   display: flex;
99 99   flex-direction: column;
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160 160   color: var(--fd-red);
161 161   }
162 162  
163 - /* ---------- SCREENSHOT CONTAINERS ---------- */
164 164   .fd-guide .img-container {
165 165   margin: 16px 0;
166 166   background: var(--fd-offwhite);
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185 185   font-style: italic;
186 186   }
187 187  
188 - /* ---------- FOOTER LINKS ---------- */
189 189   .fd-guide footer {
190 190   margin-top: 56px;
191 191   padding-top: 24px;
... ... @@ -223,18 +223,18 @@
223 223   <span>&rsaquo;</span>
224 224   <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
225 225   <span>&rsaquo;</span>
226 - <span>Cloud Connected PSTN Configuration</span>
214 + <span>Configure Cloud Connected PSTN in Control Hub</span>
227 227   </div>
228 228  
229 229   <!-- Guide Title Header -->
230 230   <header class="guide-header">
231 - <h1>Configuring Cloud Connected PSTN in Control Hub</h1>
232 - <p class="subtitle">Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.</p>
219 + <h1>Configure Cloud Connected PSTN In Control Hub</h1>
220 + <p class="subtitle">FirstDigital.com &middot; 800-240-4008</p>
233 233   </header>
234 234  
235 235   <!-- Summary Callout -->
236 236   <div class="callout">
237 - <strong>Overview:</strong> To set up Cloud Connected PSTN, you will configure your location calling settings, select <strong>FirstDigital</strong> as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
225 + To configure Cloud Connected PSTN in Control Hub, you'll need to select <strong>"Cloud Connected PSTN"</strong> as the PSTN connection type, choose a CCP (Cloud Connected PSTN) provider, and add your phone numbers provided by the CCP.
238 238   </div>
239 239  
240 240   <!-- Step-by-Step Instructions -->
... ... @@ -244,11 +244,8 @@
244 244   <div class="step-item">
245 245   <div class="step-number">1</div>
246 246   <div class="step-content">
247 - <h2>Access Control Hub &amp; Navigate to Locations</h2>
248 - <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
249 - <ul>
250 - <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
251 - </ul>
235 + <h2>Access Control Hub and Navigate to Locations</h2>
236 + <p>Sign in to Control Hub and Go to <strong>Management</strong> &gt; <code>Locations</code>.</p>
252 252   </div>
253 253   </div>
254 254  
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256 256   <div class="step-item">
257 257   <div class="step-number">2</div>
258 258   <div class="step-content">
259 - <h2>Select Location &amp; Set PSTN Connection Type</h2>
260 - <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
244 + <h2>Select the Location and Choose PSTN Connection</h2>
245 + <p>Follow these steps to select your connection type:</p>
261 261   <ul>
262 - <li>Select your location from the list[cite: 6].</li>
263 - <li>Click on the <strong>Calling</strong> sub-menu tab[cite: 6].</li>
264 - <li>Locate <strong>Calling connection</strong> and click <strong>Manage</strong> or <strong>Set up calling</strong>[cite: 6].</li>
247 + <li>Click on the specific location you want to configure for Cloud Connected PSTN.</li>
248 + <li>Go to the <strong>Calling</strong> sub-menu and click <strong>Set up calling</strong> (or <strong>Manage</strong>).</li>
265 265   </ul>
266 266  
267 267   <div class="img-container">
268 - <!-- Replace src URL with your actual XWiki uploaded image URL for Image 1 -->
269 - <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png" alt="Control Hub Location Calling Tab">
270 - <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].</div>
252 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Location Calling Sub-menu and PSTN Connection Setup">
253 + <div class="img-caption">Figure 1.1: Location Calling menu and PSTN connection management.</div>
271 271   </div>
272 272  
273 273   <ul>
274 - <li>In the popup modal, choose <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
257 + <li>Choose <strong>"Cloud Connected PSTN"</strong> as the Connection Type.</li>
275 275   </ul>
276 276  
277 277   <div class="img-container">
278 - <!-- Replace src URL with your actual XWiki uploaded image URL for Image 2 -->
279 - <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png" alt="Select Connection Type Modal">
280 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].</div>
261 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Selecting Cloud Connected PSTN Connection Type">
262 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the connection type.</div>
281 281   </div>
282 282   </div>
283 283   </div>
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286 286   <div class="step-item">
287 287   <div class="step-number">3</div>
288 288   <div class="step-content">
289 - <h2>Select Provider</h2>
290 - <p>Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:</p>
271 + <h2>Select a CCP Provider</h2>
272 + <p>Choose your PSTN provider:</p>
291 291   <ul>
292 - <li>Select <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
293 - <li>Click <strong>Next</strong>[cite: 6].</li>
274 + <li>Select a Cloud Connected PSTN provider from the list (depending on your region).</li>
275 + <li>Click <strong>Next</strong>.</li>
294 294   </ul>
295 295  
296 296   <div class="img-container">
297 - <!-- Replace src URL with your actual XWiki uploaded image URL for Image 3 -->
298 - <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png" alt="Select Provider Screen">
299 - <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].</div>
279 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select CCP Provider Selection Screen">
280 + <div class="img-caption">Figure 1.3: Selecting your CCP Provider.</div>
300 300   </div>
301 301   </div>
302 302   </div>
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305 305   <div class="step-item">
306 306   <div class="step-number">4</div>
307 307   <div class="step-content">
308 - <h2>Add Phone Numbers</h2>
309 - <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
289 + <h2>Add Numbers</h2>
290 + <p>Assign your phone numbers:</p>
310 310   <ul>
311 - <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
312 - <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
313 - <li>Click <strong>Save</strong>[cite: 6].</li>
314 - <li>Click <strong>Close</strong> on the Summary confirmation page[cite: 6].</li>
292 + <li>Click <strong>"Add Numbers Now"</strong>.</li>
293 + <li>Enter the phone numbers you've obtained from your CCP provider, separated by commas if multiple.</li>
294 + <li>Click <strong>Save</strong>.</li>
295 + <li>Click <strong>Close</strong> on the Summary page.</li>
315 315   </ul>
316 316   </div>
317 317   </div>
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320 320   <div class="step-item">
321 321   <div class="step-number">5</div>
322 322   <div class="step-content">
323 - <h2>Verify Added DIDs</h2>
324 - <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
304 + <h2>Verify Numbers</h2>
305 + <p>Verify that your DIDs were assigned correctly:</p>
325 325   <ul>
326 - <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
327 - <li>Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].</li>
307 + <li>Go to <code>Calling</code> &gt; <code>Numbers</code> to verify your added DIDs.</li>
308 + <li>You should see the DIDs you added listed here.</li>
328 328   </ul>
329 329   </div>
330 330   </div>
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336 336   <div>&copy; FirstDigital. Technical Documentation.</div>
337 337   <div>
338 338   <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
339 - <a href="https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true">Wiki Home</a>
320 + <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
340 340   </div>
341 341   </footer>
342 342  
343 343  </div>
344 344  {{/html}}
345 -
346 -(% class="fd-guide" %)
347 -(((
348 -(% class="fd-breadcrumbs" %)
349 -(((
350 -[[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
351 -)))
352 -
353 -= Configuring Cloud Connected PSTN in Control Hub =
354 -
355 -(% class="subtitle" %)
356 -Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
357 -
358 -(% class="callout" %)
359 -(((
360 -**Overview:** To set up Cloud Connected PSTN, you will configure your location calling settings, select **FirstDigital** as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
361 -)))
362 -
363 -(% class="step-list" %)
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365 -(% class="step-item" %)
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367 -(% class="step-number" %)
368 -(((
369 -1
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371 -
372 -(% class="step-content" %)
373 -(((
374 -== Access Control Hub & Navigate to Locations ==
375 -
376 -Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].
377 -
378 -* In the left-hand navigation panel under **MANAGEMENT**, click on Locations[cite: 6].
379 -)))
380 -)))
381 -
382 -(% class="step-item" %)
383 -(((
384 -(% class="step-number" %)
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386 -2
387 -)))
388 -
389 -(% class="step-content" %)
390 -(((
391 -== Select Location & Set PSTN Connection Type ==
392 -
393 -Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:
394 -
395 -* Select your location from the list[cite: 6].
396 -* Click on the **Calling** sub-menu tab[cite: 6].
397 -* Locate **Calling connection** and click **Manage** or **Set up calling**[cite: 6].
398 -
399 -(% class="img-container" %)
400 -(((
401 -[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png||alt="Control Hub Location Calling Tab"]]
402 -
403 -(% class="img-caption" %)
404 -(((
405 -Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].
406 -)))
407 -)))
408 -
409 -* In the popup modal, choose **Cloud Connected PSTN** as your Connection Type[cite: 6].
410 -
411 -(% class="img-container" %)
412 -(((
413 -[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png||alt="Select Connection Type Modal"]]
414 -
415 -(% class="img-caption" %)
416 -(((
417 -Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].
418 -)))
419 -)))
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423 -(% class="step-item" %)
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425 -(% class="step-number" %)
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427 -3
428 -)))
429 -
430 -(% class="step-content" %)
431 -(((
432 -== Select Provider ==
433 -
434 -Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:
435 -
436 -* Select **FirstDigital** from the list of certified providers[cite: 6].
437 -* Click **Next**[cite: 6].
438 -
439 -(% class="img-container" %)
440 -(((
441 -[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png||alt="Select Provider Screen"]]
442 -
443 -(% class="img-caption" %)
444 -(((
445 -Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].
446 -)))
447 -)))
448 -)))
449 -)))
450 -
451 -(% class="step-item" %)
452 -(((
453 -(% class="step-number" %)
454 -(((
455 -4
456 -)))
457 -
458 -(% class="step-content" %)
459 -(((
460 -== Add Phone Numbers ==
461 -
462 -Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:
463 -
464 -* Click **Add Numbers Now**[cite: 6].
465 -* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].
466 -* Click **Save**[cite: 6].
467 -* Click **Close** on the Summary confirmation page[cite: 6].
468 -)))
469 -)))
470 -
471 -(% class="step-item" %)
472 -(((
473 -(% class="step-number" %)
474 -(((
475 -5
476 -)))
477 -
478 -(% class="step-content" %)
479 -(((
480 -== Verify Added DIDs ==
481 -
482 -Confirm that the phone numbers were added successfully[cite: 6]:
483 -
484 -* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers[cite: 6].
485 -* Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].
486 -)))
487 -)))
488 -)))
489 -
490 -(((
491 -© FirstDigital. Technical Documentation.
492 -)))
493 -
494 -(((
495 -[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true]]
496 -)))
497 -)))
498 -
499 -
500 -```[cite: 6]
501 -
502 -
503 -### Quick Setup Steps for Images:##
504 -
505 -1. Upload the 3 screenshots attached in your document to your XWiki page attachments tab[cite: 6].
506 -2. Replace the placeholder URLs in `src="..."` (within the `.img-container` divs) with your XWiki file paths (e.g., `/bin/download/Space/Page/ImageName.png`).