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Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 5.1
edited by Aaron Blackburn
on 2026/09/25 19:59
Change comment: There is no comment for this version
To version 1.1
edited by Aaron Blackburn
on 2026/09/25 19:50
Change comment: Uploaded new attachment "1790365843299-673.png", version {1}

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Title
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1 -Configure CCP in Control Hub
Parent
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1 -CCP.WebHome
Content
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205 -
206 -<div class="fd-guide">
207 -
208 - <!-- Breadcrumbs -->
209 - <div class="fd-breadcrumbs">
210 - <a href="https://learn.firstdigital.com/bin/view/Main/">Home</a>
211 - <span>&rsaquo;</span>
212 - <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
213 - <span>&rsaquo;</span>
214 - <span>Cloud Connected PSTN Configuration</span>
215 - </div>
216 -
217 - <!-- Guide Title Header -->
218 - <header class="guide-header">
219 - <h1>Configuring Cloud Connected PSTN in Control Hub</h1>
220 - <p class="subtitle">Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.</p>
221 - </header>
222 -
223 - <!-- Summary Callout -->
224 - <div class="callout">
225 - <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub[cite: 6].
226 - </div>
227 -
228 - <!-- Step-by-Step Instructions -->
229 - <div class="step-list">
230 -
231 - <!-- Step 1 -->
232 - <div class="step-item">
233 - <div class="step-number">1</div>
234 - <div class="step-content">
235 - <h2>Access Control Hub &amp; Navigate to Locations</h2>
236 - <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
237 - <ul>
238 - <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
239 - </ul>
240 - </div>
241 - </div>
242 -
243 - <!-- Step 2 -->
244 - <div class="step-item">
245 - <div class="step-number">2</div>
246 - <div class="step-content">
247 - <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 - <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
249 - <ul>
250 - <li>Click on the specific location you want to configure[cite: 6].</li>
251 - <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection[cite: 6].</li>
252 - </ul>
253 -
254 - <div class="img-container">
255 - <img src="./download/Picture1.png" alt="Control Hub Location Calling Tab">
256 - <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6, 8].</div>
257 - </div>
258 -
259 - <ul>
260 - <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
261 - </ul>
262 -
263 - <div class="img-container">
264 - <img src="./download/Picture2.png" alt="Select Connection Type Modal">
265 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6, 8].</div>
266 - </div>
267 - </div>
268 - </div>
269 -
270 - <!-- Step 3 -->
271 - <div class="step-item">
272 - <div class="step-number">3</div>
273 - <div class="step-content">
274 - <h2>Select Provider</h2>
275 - <p>Select your assigned Cloud Connected PSTN provider[cite: 6]:</p>
276 - <ul>
277 - <li>Choose <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
278 - <li>Click <strong>Next</strong>[cite: 6].</li>
279 - </ul>
280 -
281 - <div class="img-container">
282 - <img src="./download/Picture3.png" alt="Select Provider Screen">
283 - <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6, 8].</div>
284 - </div>
285 - </div>
286 - </div>
287 -
288 - <!-- Step 4 -->
289 - <div class="step-item">
290 - <div class="step-number">4</div>
291 - <div class="step-content">
292 - <h2>Add Phone Numbers</h2>
293 - <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
294 - <ul>
295 - <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
296 - <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
297 - <li>Click <strong>Save</strong>[cite: 6].</li>
298 - <li>Click <strong>Close</strong> on the Summary page[cite: 6].</li>
299 - </ul>
300 - </div>
301 - </div>
302 -
303 - <!-- Step 5 -->
304 - <div class="step-item">
305 - <div class="step-number">5</div>
306 - <div class="step-content">
307 - <h2>Verify Added DIDs</h2>
308 - <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
309 - <ul>
310 - <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
311 - <li>Verify that all newly added DIDs are listed[cite: 6].</li>
312 - </ul>
313 - </div>
314 - </div>
315 -
316 - </div>
317 -
318 - <!-- Page Footer -->
319 - <footer>
320 - <div>&copy; FirstDigital. Technical Documentation.</div>
321 - <div>
322 - <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
323 - <a href="https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true">Wiki Home</a>
324 - </div>
325 - </footer>
326 -
327 -</div>
328 -{{/html}}
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