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Last modified by Aaron Blackburn on 2026/09/25 20:18
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edited by Aaron Blackburn
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edited by Aaron Blackburn
on 2026/09/25 19:51
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1 1  {{html clean="false"}}
2 +<!--
3 + ============================================================
4 + FirstDigital - Technical Guide: Configure Cloud Connected PSTN
5 + ============================================================
6 + XWiki Usage: Paste into an HTML macro in Source/Wiki mode.
7 +-->
2 2  <style>
3 3   @import url('https://fonts.googleapis.com/css2?family=Host+Grotesk:wght@300;400;500;600;700;800&display=swap');
4 4  
... ... @@ -7,6 +7,7 @@
7 7   }
8 8  
9 9   .fd-guide {
16 + /* FirstDigital Official Color Palette */
10 10   --fd-navy: #003366;
11 11   --fd-dark-navy: #001a33;
12 12   --fd-blue: #307ab2;
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28 28   -webkit-font-smoothing: antialiased;
29 29   }
30 30  
38 + /* ---------- BREADCRUMBS & HEADER ---------- */
31 31   .fd-guide .fd-breadcrumbs {
32 32   display: flex;
33 33   align-items: center;
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70 70   line-height: 1.5;
71 71   }
72 72  
81 + /* ---------- CALLOUT BOX ---------- */
73 73   .fd-guide .callout {
74 74   background: var(--fd-offwhite);
75 75   border-left: 4px solid var(--fd-blue);
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84 84   color: var(--fd-navy);
85 85   }
86 86  
96 + /* ---------- STEP BY STEP SECTION ---------- */
87 87   .fd-guide .step-list {
88 88   display: flex;
89 89   flex-direction: column;
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150 150   color: var(--fd-red);
151 151   }
152 152  
163 + /* ---------- SCREENSHOT CONTAINERS ---------- */
153 153   .fd-guide .img-container {
154 154   margin: 16px 0;
155 155   background: var(--fd-offwhite);
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174 174   font-style: italic;
175 175   }
176 176  
188 + /* ---------- FOOTER LINKS ---------- */
177 177   .fd-guide footer {
178 178   margin-top: 56px;
179 179   padding-top: 24px;
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222 222  
223 223   <!-- Summary Callout -->
224 224   <div class="callout">
225 - <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub[cite: 6].
237 + <strong>Overview:</strong> To set up Cloud Connected PSTN, you will configure your location calling settings, select <strong>FirstDigital</strong> as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
226 226   </div>
227 227  
228 228   <!-- Step-by-Step Instructions -->
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247 247   <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 248   <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
249 249   <ul>
250 - <li>Click on the specific location you want to configure[cite: 6].</li>
251 - <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection[cite: 6].</li>
262 + <li>Select your location from the list[cite: 6].</li>
263 + <li>Click on the <strong>Calling</strong> sub-menu tab[cite: 6].</li>
264 + <li>Locate <strong>Calling connection</strong> and click <strong>Manage</strong> or <strong>Set up calling</strong>[cite: 6].</li>
252 252   </ul>
253 253  
254 254   <div class="img-container">
255 - <img src="./download/Picture1.png" alt="Control Hub Location Calling Tab">
256 - <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6, 8].</div>
268 + <!-- Replace src URL with your actual XWiki uploaded image URL for Image 1 -->
269 + <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png" alt="Control Hub Location Calling Tab">
270 + <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].</div>
257 257   </div>
258 258  
259 259   <ul>
260 - <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
274 + <li>In the popup modal, choose <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
261 261   </ul>
262 262  
263 263   <div class="img-container">
264 - <img src="./download/Picture2.png" alt="Select Connection Type Modal">
265 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6, 8].</div>
278 + <!-- Replace src URL with your actual XWiki uploaded image URL for Image 2 -->
279 + <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png" alt="Select Connection Type Modal">
280 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].</div>
266 266   </div>
267 267   </div>
268 268   </div>
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272 272   <div class="step-number">3</div>
273 273   <div class="step-content">
274 274   <h2>Select Provider</h2>
275 - <p>Select your assigned Cloud Connected PSTN provider[cite: 6]:</p>
290 + <p>Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:</p>
276 276   <ul>
277 - <li>Choose <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
292 + <li>Select <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
278 278   <li>Click <strong>Next</strong>[cite: 6].</li>
279 279   </ul>
280 280  
281 281   <div class="img-container">
282 - <img src="./download/Picture3.png" alt="Select Provider Screen">
283 - <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6, 8].</div>
297 + <!-- Replace src URL with your actual XWiki uploaded image URL for Image 3 -->
298 + <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png" alt="Select Provider Screen">
299 + <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].</div>
284 284   </div>
285 285   </div>
286 286   </div>
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295 295   <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
296 296   <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
297 297   <li>Click <strong>Save</strong>[cite: 6].</li>
298 - <li>Click <strong>Close</strong> on the Summary page[cite: 6].</li>
314 + <li>Click <strong>Close</strong> on the Summary confirmation page[cite: 6].</li>
299 299   </ul>
300 300   </div>
301 301   </div>
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308 308   <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
309 309   <ul>
310 310   <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
311 - <li>Verify that all newly added DIDs are listed[cite: 6].</li>
327 + <li>Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].</li>
312 312   </ul>
313 313   </div>
314 314   </div>
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326 326  
327 327  </div>
328 328  {{/html}}
345 +
346 +(% class="fd-guide" %)
347 +(((
348 +(% class="fd-breadcrumbs" %)
349 +(((
350 +[[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
351 +)))
352 +
353 += Configuring Cloud Connected PSTN in Control Hub =
354 +
355 +(% class="subtitle" %)
356 +Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
357 +
358 +(% class="callout" %)
359 +(((
360 +**Overview:** To set up Cloud Connected PSTN, you will configure your location calling settings, select **FirstDigital** as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
361 +)))
362 +
363 +(% class="step-list" %)
364 +(((
365 +(% class="step-item" %)
366 +(((
367 +(% class="step-number" %)
368 +(((
369 +1
370 +)))
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372 +(% class="step-content" %)
373 +(((
374 +== Access Control Hub & Navigate to Locations ==
375 +
376 +Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].
377 +
378 +* In the left-hand navigation panel under **MANAGEMENT**, click on Locations[cite: 6].
379 +)))
380 +)))
381 +
382 +(% class="step-item" %)
383 +(((
384 +(% class="step-number" %)
385 +(((
386 +2
387 +)))
388 +
389 +(% class="step-content" %)
390 +(((
391 +== Select Location & Set PSTN Connection Type ==
392 +
393 +Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:
394 +
395 +* Select your location from the list[cite: 6].
396 +* Click on the **Calling** sub-menu tab[cite: 6].
397 +* Locate **Calling connection** and click **Manage** or **Set up calling**[cite: 6].
398 +
399 +(% class="img-container" %)
400 +(((
401 +[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png||alt="Control Hub Location Calling Tab"]]
402 +
403 +(% class="img-caption" %)
404 +(((
405 +Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].
406 +)))
407 +)))
408 +
409 +* In the popup modal, choose **Cloud Connected PSTN** as your Connection Type[cite: 6].
410 +
411 +(% class="img-container" %)
412 +(((
413 +[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png||alt="Select Connection Type Modal"]]
414 +
415 +(% class="img-caption" %)
416 +(((
417 +Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].
418 +)))
419 +)))
420 +)))
421 +)))
422 +
423 +(% class="step-item" %)
424 +(((
425 +(% class="step-number" %)
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427 +3
428 +)))
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430 +(% class="step-content" %)
431 +(((
432 +== Select Provider ==
433 +
434 +Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:
435 +
436 +* Select **FirstDigital** from the list of certified providers[cite: 6].
437 +* Click **Next**[cite: 6].
438 +
439 +(% class="img-container" %)
440 +(((
441 +[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png||alt="Select Provider Screen"]]
442 +
443 +(% class="img-caption" %)
444 +(((
445 +Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].
446 +)))
447 +)))
448 +)))
449 +)))
450 +
451 +(% class="step-item" %)
452 +(((
453 +(% class="step-number" %)
454 +(((
455 +4
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458 +(% class="step-content" %)
459 +(((
460 +== Add Phone Numbers ==
461 +
462 +Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:
463 +
464 +* Click **Add Numbers Now**[cite: 6].
465 +* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].
466 +* Click **Save**[cite: 6].
467 +* Click **Close** on the Summary confirmation page[cite: 6].
468 +)))
469 +)))
470 +
471 +(% class="step-item" %)
472 +(((
473 +(% class="step-number" %)
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475 +5
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478 +(% class="step-content" %)
479 +(((
480 +== Verify Added DIDs ==
481 +
482 +Confirm that the phone numbers were added successfully[cite: 6]:
483 +
484 +* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers[cite: 6].
485 +* Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].
486 +)))
487 +)))
488 +)))
489 +
490 +(((
491 +© FirstDigital. Technical Documentation.
492 +)))
493 +
494 +(((
495 +[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true]]
496 +)))
497 +)))
498 +
499 +
500 +```[cite: 6]
501 +
502 +
503 +### Quick Setup Steps for Images:##
504 +
505 +1. Upload the 3 screenshots attached in your document to your XWiki page attachments tab[cite: 6].
506 +2. Replace the placeholder URLs in `src="..."` (within the `.img-container` divs) with your XWiki file paths (e.g., `/bin/download/Space/Page/ImageName.png`).
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