Skip to Content
Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 6.1
edited by Aaron Blackburn
on 2026/09/25 20:00
Change comment: There is no comment for this version
To version 12.1
edited by Aaron Blackburn
on 2026/09/25 20:13
Change comment: There is no comment for this version

Summary

Details

Page properties
Title
... ... @@ -1,1 +1,0 @@
1 -Configure CCP in Control Hub
Content
... ... @@ -156,7 +156,6 @@
156 156   border: 1px solid var(--fd-lightgrey);
157 157   border-radius: 12px;
158 158   overflow: hidden;
159 - padding: 8px;
160 160   box-shadow: 0 4px 12px rgba(0, 30, 60, 0.05);
161 161   }
162 162  
... ... @@ -164,13 +164,14 @@
164 164   width: 100%;
165 165   height: auto;
166 166   display: block;
167 - border-radius: 6px;
168 168   }
169 169  
170 170   .fd-guide .img-caption {
171 - padding: 8px 14px 0;
169 + padding: 8px 14px;
172 172   font-size: 0.82rem;
173 173   color: var(--fd-grey);
172 + border-top: 1px solid var(--fd-lightgrey);
173 + background: #ffffff;
174 174   font-style: italic;
175 175   }
176 176  
... ... @@ -222,7 +222,7 @@
222 222  
223 223   <!-- Summary Callout -->
224 224   <div class="callout">
225 - <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub[cite: 6].
225 + <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
226 226   </div>
227 227  
228 228   <!-- Step-by-Step Instructions -->
... ... @@ -233,9 +233,9 @@
233 233   <div class="step-number">1</div>
234 234   <div class="step-content">
235 235   <h2>Access Control Hub &amp; Navigate to Locations</h2>
236 - <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
236 + <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials.</p>
237 237   <ul>
238 - <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
238 + <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>.</li>
239 239   </ul>
240 240   </div>
241 241   </div>
... ... @@ -245,24 +245,24 @@
245 245   <div class="step-number">2</div>
246 246   <div class="step-content">
247 247   <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 - <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
248 + <p>Choose the specific site location you want to configure for Cloud Connected PSTN:</p>
249 249   <ul>
250 - <li>Click on the specific location you want to configure[cite: 6].</li>
251 - <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection[cite: 6].</li>
250 + <li>Click on the specific location you want to configure.</li>
251 + <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection.</li>
252 252   </ul>
253 253  
254 254   <div class="img-container">
255 - [[image:Picture1.png]]
256 - <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6, 8].</div>
255 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Control Hub Location Calling Tab">
256 + <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection.</div>
257 257   </div>
258 258  
259 259   <ul>
260 - <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
260 + <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type.</li>
261 261   </ul>
262 262  
263 263   <div class="img-container">
264 - [[image:Picture2.png]]
265 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6, 8].</div>
264 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Select Connection Type Modal">
265 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.</div>
266 266   </div>
267 267   </div>
268 268   </div>
... ... @@ -272,15 +272,15 @@
272 272   <div class="step-number">3</div>
273 273   <div class="step-content">
274 274   <h2>Select Provider</h2>
275 - <p>Select your assigned Cloud Connected PSTN provider[cite: 6]:</p>
275 + <p>Select your assigned Cloud Connected PSTN provider:</p>
276 276   <ul>
277 - <li>Choose <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
278 - <li>Click <strong>Next</strong>[cite: 6].</li>
277 + <li>Choose <strong>FirstDigital</strong> from the list of certified providers.</li>
278 + <li>Click <strong>Next</strong>.</li>
279 279   </ul>
280 280  
281 281   <div class="img-container">
282 - [[image:Picture3.png]]
283 - <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6, 8].</div>
282 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select Provider Screen">
283 + <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider.</div>
284 284   </div>
285 285   </div>
286 286   </div>
... ... @@ -290,12 +290,12 @@
290 290   <div class="step-number">4</div>
291 291   <div class="step-content">
292 292   <h2>Add Phone Numbers</h2>
293 - <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
293 + <p>Enter the direct inbound dialing (DID) numbers provisioned for your site:</p>
294 294   <ul>
295 - <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
296 - <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
297 - <li>Click <strong>Save</strong>[cite: 6].</li>
298 - <li>Click <strong>Close</strong> on the Summary page[cite: 6].</li>
295 + <li>Click <strong>Add Numbers Now</strong>.</li>
296 + <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).</li>
297 + <li>Click <strong>Save</strong>.</li>
298 + <li>Click <strong>Close</strong> on the Summary page.</li>
299 299   </ul>
300 300   </div>
301 301   </div>
... ... @@ -305,10 +305,10 @@
305 305   <div class="step-number">5</div>
306 306   <div class="step-content">
307 307   <h2>Verify Added DIDs</h2>
308 - <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
308 + <p>Confirm that the phone numbers were added successfully:</p>
309 309   <ul>
310 - <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
311 - <li>Verify that all newly added DIDs are listed[cite: 6].</li>
310 + <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>.</li>
311 + <li>Verify that all newly added DIDs are listed.</li>
312 312   </ul>
313 313   </div>
314 314   </div>
... ... @@ -320,9 +320,159 @@
320 320   <div>&copy; FirstDigital. Technical Documentation.</div>
321 321   <div>
322 322   <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
323 - <a href="https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true">Wiki Home</a>
323 + <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
324 324   </div>
325 325   </footer>
326 326  
327 327  </div>
328 328  {{/html}}
329 +
330 +(% class="fd-guide" %)
331 +(((
332 +(% class="fd-breadcrumbs" %)
333 +(((
334 +[[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
335 +)))
336 +
337 +(% class="subtitle" %)
338 +Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
339 +
340 +(% class="callout" %)
341 +(((
342 +**Overview:** To set up Cloud Connected PSTN, select **Cloud Connected PSTN** as your connection type, choose **FirstDigital** as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
343 +)))
344 +
345 +(% class="step-list" %)
346 +(((
347 +(% class="step-item" %)
348 +(((
349 +(% class="step-number" %)
350 +(((
351 +1
352 +)))
353 +
354 +(% class="step-content" %)
355 +(((
356 +== Access Control Hub & Navigate to Locations ==
357 +
358 +Sign in to your Cisco Webex Control Hub portal with administrator credentials.
359 +
360 +* In the left-hand navigation panel under **MANAGEMENT**, click on Locations.
361 +)))
362 +)))
363 +
364 +(% class="step-item" %)
365 +(((
366 +(% class="step-number" %)
367 +(((
368 +2
369 +)))
370 +
371 +(% class="step-content" %)
372 +(((
373 +== Select Location & Set PSTN Connection Type ==
374 +
375 +Choose the specific site location you want to configure for Cloud Connected PSTN:
376 +
377 +* Click on the specific location you want to configure.
378 +* Go to the **Calling** sub-menu tab and click **Manage** (or Set up calling) under PSTN connection.
379 +
380 +(% class="img-container" %)
381 +(((
382 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1||alt="Control Hub Location Calling Tab"]]
383 +
384 +(% class="img-caption" %)
385 +(((
386 +Figure 1.1: Navigating to Location > Calling > Calling Connection.
387 +)))
388 +)))
389 +
390 +* In the modal window, select **Cloud Connected PSTN** as your Connection Type.
391 +
392 +(% class="img-container" %)
393 +(((
394 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1||alt="Select Connection Type Modal"]]
395 +
396 +(% class="img-caption" %)
397 +(((
398 +Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.
399 +)))
400 +)))
401 +)))
402 +)))
403 +
404 +(% class="step-item" %)
405 +(((
406 +(% class="step-number" %)
407 +(((
408 +3
409 +)))
410 +
411 +(% class="step-content" %)
412 +(((
413 +== Select Provider ==
414 +
415 +Select your assigned Cloud Connected PSTN provider:
416 +
417 +* Choose **FirstDigital** from the list of certified providers.
418 +* Click **Next**.
419 +
420 +(% class="img-container" %)
421 +(((
422 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1||alt="Select Provider Screen"]]
423 +
424 +(% class="img-caption" %)
425 +(((
426 +Figure 1.3: Selecting FirstDigital as the CCP Provider.
427 +)))
428 +)))
429 +)))
430 +)))
431 +
432 +(% class="step-item" %)
433 +(((
434 +(% class="step-number" %)
435 +(((
436 +4
437 +)))
438 +
439 +(% class="step-content" %)
440 +(((
441 +== Add Phone Numbers ==
442 +
443 +Enter the direct inbound dialing (DID) numbers provisioned for your site:
444 +
445 +* Click **Add Numbers Now**.
446 +* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).
447 +* Click **Save**.
448 +* Click **Close** on the Summary page.
449 +)))
450 +)))
451 +
452 +(% class="step-item" %)
453 +(((
454 +(% class="step-number" %)
455 +(((
456 +5
457 +)))
458 +
459 +(% class="step-content" %)
460 +(((
461 +== Verify Added DIDs ==
462 +
463 +Confirm that the phone numbers were added successfully:
464 +
465 +* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers.
466 +* Verify that all newly added DIDs are listed.
467 +)))
468 +)))
469 +)))
470 +
471 +(((
472 +© FirstDigital. Technical Documentation.
473 +)))
474 +
475 +(((
476 +[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/]]
477 +)))
478 +)))