Changes for page Configure CCP in Control Hub
Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 9.1
edited by Aaron Blackburn
on 2026/09/25 20:11
on 2026/09/25 20:11
Change comment:
There is no comment for this version
To version 10.1
edited by Aaron Blackburn
on 2026/09/25 20:12
on 2026/09/25 20:12
Change comment:
There is no comment for this version
Summary
-
Page properties (1 modified, 0 added, 0 removed)
Details
- Page properties
-
- Content
-
... ... @@ -325,8 +325,161 @@ 325 325 </footer> 326 326 327 327 </div> 328 -{{/html}} </div> 328 +{{/html}} 329 + 330 +(% class="fd-guide" %) 331 +((( 332 +(% class="fd-breadcrumbs" %) 333 +((( 334 +[[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration 335 +))) 336 + 337 +(% class="subtitle" %) 338 +Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub. 339 + 340 +(% class="callout" %) 341 +((( 342 +**Overview:** To set up Cloud Connected PSTN, select **Cloud Connected PSTN** as your connection type, choose **FirstDigital** as your CCP provider, and assign your provisioned phone numbers directly within Control Hub. 343 +))) 344 + 345 +(% class="step-list" %) 346 +((( 347 +(% class="step-item" %) 348 +((( 349 +(% class="step-number" %) 350 +((( 351 +1 352 +))) 353 + 354 +(% class="step-content" %) 355 +((( 356 +== Access Control Hub & Navigate to Locations == 357 + 358 +Sign in to your Cisco Webex Control Hub portal with administrator credentials. 359 + 360 +* In the left-hand navigation panel under **MANAGEMENT**, click on Locations. 361 +))) 362 +))) 363 + 364 +(% class="step-item" %) 365 +((( 366 +(% class="step-number" %) 367 +((( 368 +2 369 +))) 370 + 371 +(% class="step-content" %) 372 +((( 373 +== Select Location & Set PSTN Connection Type == 374 + 375 +Choose the specific site location you want to configure for Cloud Connected PSTN: 376 + 377 +* Click on the specific location you want to configure. 378 +* Go to the **Calling** sub-menu tab and click **Manage** (or Set up calling) under PSTN connection. 379 + 380 +(% class="img-container" %) 381 +((( 382 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1||alt="Control Hub Location Calling Tab"]] 383 + 384 +(% class="img-caption" %) 385 +((( 386 +Figure 1.1: Navigating to Location > Calling > Calling Connection. 387 +))) 388 +))) 389 + 390 +* In the modal window, select **Cloud Connected PSTN** as your Connection Type. 391 + 392 +(% class="img-container" %) 393 +((( 394 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1||alt="Select Connection Type Modal"]] 395 + 396 +(% class="img-caption" %) 397 +((( 398 +Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type. 399 +))) 400 +))) 401 +))) 402 +))) 403 + 404 +(% class="step-item" %) 405 +((( 406 +(% class="step-number" %) 407 +((( 408 +3 409 +))) 410 + 411 +(% class="step-content" %) 412 +((( 413 +== Select Provider == 414 + 415 +Select your assigned Cloud Connected PSTN provider: 416 + 417 +* Choose **FirstDigital** from the list of certified providers. 418 +* Click **Next**. 419 + 420 +(% class="img-container" %) 421 +((( 422 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1||alt="Select Provider Screen"]] 423 + 424 +(% class="img-caption" %) 425 +((( 426 +Figure 1.3: Selecting FirstDigital as the CCP Provider. 427 +))) 428 +))) 429 +))) 430 +))) 431 + 432 +(% class="step-item" %) 433 +((( 434 +(% class="step-number" %) 435 +((( 436 +4 437 +))) 438 + 439 +(% class="step-content" %) 440 +((( 441 +== Add Phone Numbers == 442 + 443 +Enter the direct inbound dialing (DID) numbers provisioned for your site: 444 + 445 +* Click **Add Numbers Now**. 446 +* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas). 447 +* Click **Save**. 448 +* Click **Close** on the Summary page. 449 +))) 450 +))) 451 + 452 +(% class="step-item" %) 453 +((( 454 +(% class="step-number" %) 455 +((( 456 +5 457 +))) 458 + 459 +(% class="step-content" %) 460 +((( 461 +== Verify Added DIDs == 462 + 463 +Confirm that the phone numbers were added successfully: 464 + 465 +* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers. 466 +* Verify that all newly added DIDs are listed. 467 +))) 468 +))) 469 +))) 470 + 471 +((( 472 +© FirstDigital. Technical Documentation. 473 +))) 474 + 475 +((( 476 +[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/]] 477 +))) 478 +))) 479 + 480 + </div> 329 329 </footer> 330 330 483 + 331 331 </div> 332 -{{/html}} 485 +~{~{/html}}