Skip to Content
Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 9.1
edited by Aaron Blackburn
on 2026/09/25 20:11
Change comment: There is no comment for this version
To version 12.1
edited by Aaron Blackburn
on 2026/09/25 20:13
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -325,8 +325,154 @@
325 325   </footer>
326 326  
327 327  </div>
328 -{{/html}} </div>
329 - </footer>
330 -
331 -</div>
332 332  {{/html}}
329 +
330 +(% class="fd-guide" %)
331 +(((
332 +(% class="fd-breadcrumbs" %)
333 +(((
334 +[[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
335 +)))
336 +
337 +(% class="subtitle" %)
338 +Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
339 +
340 +(% class="callout" %)
341 +(((
342 +**Overview:** To set up Cloud Connected PSTN, select **Cloud Connected PSTN** as your connection type, choose **FirstDigital** as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
343 +)))
344 +
345 +(% class="step-list" %)
346 +(((
347 +(% class="step-item" %)
348 +(((
349 +(% class="step-number" %)
350 +(((
351 +1
352 +)))
353 +
354 +(% class="step-content" %)
355 +(((
356 +== Access Control Hub & Navigate to Locations ==
357 +
358 +Sign in to your Cisco Webex Control Hub portal with administrator credentials.
359 +
360 +* In the left-hand navigation panel under **MANAGEMENT**, click on Locations.
361 +)))
362 +)))
363 +
364 +(% class="step-item" %)
365 +(((
366 +(% class="step-number" %)
367 +(((
368 +2
369 +)))
370 +
371 +(% class="step-content" %)
372 +(((
373 +== Select Location & Set PSTN Connection Type ==
374 +
375 +Choose the specific site location you want to configure for Cloud Connected PSTN:
376 +
377 +* Click on the specific location you want to configure.
378 +* Go to the **Calling** sub-menu tab and click **Manage** (or Set up calling) under PSTN connection.
379 +
380 +(% class="img-container" %)
381 +(((
382 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1||alt="Control Hub Location Calling Tab"]]
383 +
384 +(% class="img-caption" %)
385 +(((
386 +Figure 1.1: Navigating to Location > Calling > Calling Connection.
387 +)))
388 +)))
389 +
390 +* In the modal window, select **Cloud Connected PSTN** as your Connection Type.
391 +
392 +(% class="img-container" %)
393 +(((
394 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1||alt="Select Connection Type Modal"]]
395 +
396 +(% class="img-caption" %)
397 +(((
398 +Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.
399 +)))
400 +)))
401 +)))
402 +)))
403 +
404 +(% class="step-item" %)
405 +(((
406 +(% class="step-number" %)
407 +(((
408 +3
409 +)))
410 +
411 +(% class="step-content" %)
412 +(((
413 +== Select Provider ==
414 +
415 +Select your assigned Cloud Connected PSTN provider:
416 +
417 +* Choose **FirstDigital** from the list of certified providers.
418 +* Click **Next**.
419 +
420 +(% class="img-container" %)
421 +(((
422 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1||alt="Select Provider Screen"]]
423 +
424 +(% class="img-caption" %)
425 +(((
426 +Figure 1.3: Selecting FirstDigital as the CCP Provider.
427 +)))
428 +)))
429 +)))
430 +)))
431 +
432 +(% class="step-item" %)
433 +(((
434 +(% class="step-number" %)
435 +(((
436 +4
437 +)))
438 +
439 +(% class="step-content" %)
440 +(((
441 +== Add Phone Numbers ==
442 +
443 +Enter the direct inbound dialing (DID) numbers provisioned for your site:
444 +
445 +* Click **Add Numbers Now**.
446 +* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).
447 +* Click **Save**.
448 +* Click **Close** on the Summary page.
449 +)))
450 +)))
451 +
452 +(% class="step-item" %)
453 +(((
454 +(% class="step-number" %)
455 +(((
456 +5
457 +)))
458 +
459 +(% class="step-content" %)
460 +(((
461 +== Verify Added DIDs ==
462 +
463 +Confirm that the phone numbers were added successfully:
464 +
465 +* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers.
466 +* Verify that all newly added DIDs are listed.
467 +)))
468 +)))
469 +)))
470 +
471 +(((
472 +© FirstDigital. Technical Documentation.
473 +)))
474 +
475 +(((
476 +[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/]]
477 +)))
478 +)))