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Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 9.1
edited by Aaron Blackburn
on 2026/09/25 20:11
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To version 5.1
edited by Aaron Blackburn
on 2026/09/25 19:59
Change comment: There is no comment for this version

Summary

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1 +Configure CCP in Control Hub
Content
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222 222  
223 223   <!-- Summary Callout -->
224 224   <div class="callout">
225 - <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
225 + <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub[cite: 6].
226 226   </div>
227 227  
228 228   <!-- Step-by-Step Instructions -->
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233 233   <div class="step-number">1</div>
234 234   <div class="step-content">
235 235   <h2>Access Control Hub &amp; Navigate to Locations</h2>
236 - <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials.</p>
236 + <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
237 237   <ul>
238 - <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>.</li>
238 + <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
239 239   </ul>
240 240   </div>
241 241   </div>
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245 245   <div class="step-number">2</div>
246 246   <div class="step-content">
247 247   <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 - <p>Choose the specific site location you want to configure for Cloud Connected PSTN:</p>
248 + <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
249 249   <ul>
250 - <li>Click on the specific location you want to configure.</li>
251 - <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection.</li>
250 + <li>Click on the specific location you want to configure[cite: 6].</li>
251 + <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection[cite: 6].</li>
252 252   </ul>
253 253  
254 254   <div class="img-container">
255 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Control Hub Location Calling Tab">
256 - <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection.</div>
255 + <img src="./download/Picture1.png" alt="Control Hub Location Calling Tab">
256 + <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6, 8].</div>
257 257   </div>
258 258  
259 259   <ul>
260 - <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type.</li>
260 + <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
261 261   </ul>
262 262  
263 263   <div class="img-container">
264 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Select Connection Type Modal">
265 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.</div>
264 + <img src="./download/Picture2.png" alt="Select Connection Type Modal">
265 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6, 8].</div>
266 266   </div>
267 267   </div>
268 268   </div>
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272 272   <div class="step-number">3</div>
273 273   <div class="step-content">
274 274   <h2>Select Provider</h2>
275 - <p>Select your assigned Cloud Connected PSTN provider:</p>
275 + <p>Select your assigned Cloud Connected PSTN provider[cite: 6]:</p>
276 276   <ul>
277 - <li>Choose <strong>FirstDigital</strong> from the list of certified providers.</li>
278 - <li>Click <strong>Next</strong>.</li>
277 + <li>Choose <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
278 + <li>Click <strong>Next</strong>[cite: 6].</li>
279 279   </ul>
280 280  
281 281   <div class="img-container">
282 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select Provider Screen">
283 - <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider.</div>
282 + <img src="./download/Picture3.png" alt="Select Provider Screen">
283 + <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6, 8].</div>
284 284   </div>
285 285   </div>
286 286   </div>
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290 290   <div class="step-number">4</div>
291 291   <div class="step-content">
292 292   <h2>Add Phone Numbers</h2>
293 - <p>Enter the direct inbound dialing (DID) numbers provisioned for your site:</p>
293 + <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
294 294   <ul>
295 - <li>Click <strong>Add Numbers Now</strong>.</li>
296 - <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).</li>
297 - <li>Click <strong>Save</strong>.</li>
298 - <li>Click <strong>Close</strong> on the Summary page.</li>
295 + <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
296 + <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
297 + <li>Click <strong>Save</strong>[cite: 6].</li>
298 + <li>Click <strong>Close</strong> on the Summary page[cite: 6].</li>
299 299   </ul>
300 300   </div>
301 301   </div>
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305 305   <div class="step-number">5</div>
306 306   <div class="step-content">
307 307   <h2>Verify Added DIDs</h2>
308 - <p>Confirm that the phone numbers were added successfully:</p>
308 + <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
309 309   <ul>
310 - <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>.</li>
311 - <li>Verify that all newly added DIDs are listed.</li>
310 + <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
311 + <li>Verify that all newly added DIDs are listed[cite: 6].</li>
312 312   </ul>
313 313   </div>
314 314   </div>
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