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Wiki source code of Configure CCP in Control Hub

Version 13.1 by Aaron Blackburn on 2026/09/25 20:16
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Aaron Blackburn 1.2 1 {{html clean="false"}}
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Aaron Blackburn 8.1 169 padding: 8px 14px;
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205
206 <div class="fd-guide">
207
208 <!-- Breadcrumbs -->
209 <div class="fd-breadcrumbs">
210 <a href="https://learn.firstdigital.com/bin/view/Main/">Home</a>
211 <span>&rsaquo;</span>
212 <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
213 <span>&rsaquo;</span>
Aaron Blackburn 13.1 214 <span>Configure Cloud Connected PSTN in Control Hub</span>
Aaron Blackburn 1.2 215 </div>
216
217 <!-- Guide Title Header -->
218 <header class="guide-header">
Aaron Blackburn 13.1 219 <h1>Configure Cloud Connected PSTN In Control Hub</h1>
220 <p class="subtitle">FirstDigital.com &middot; 800-240-4008</p>
Aaron Blackburn 1.2 221 </header>
222
223 <!-- Summary Callout -->
224 <div class="callout">
Aaron Blackburn 13.1 225 To configure Cloud Connected PSTN in Control Hub, you'll need to select <strong>"Cloud Connected PSTN"</strong> as the PSTN connection type, choose a CCP (Cloud Connected PSTN) provider, and add your phone numbers provided by the CCP[cite: 8].
Aaron Blackburn 1.2 226 </div>
227
228 <!-- Step-by-Step Instructions -->
229 <div class="step-list">
230
231 <!-- Step 1 -->
232 <div class="step-item">
233 <div class="step-number">1</div>
234 <div class="step-content">
Aaron Blackburn 13.1 235 <h2>Access Control Hub and Navigate to Locations</h2>
236 <p>Sign in to Control Hub and Go to <strong>Management</strong> &gt; <code>Locations</code>[cite: 8].</p>
Aaron Blackburn 1.2 237 </div>
238 </div>
239
240 <!-- Step 2 -->
241 <div class="step-item">
242 <div class="step-number">2</div>
243 <div class="step-content">
Aaron Blackburn 13.1 244 <h2>Select the Location and Choose PSTN Connection</h2>
245 <p>Follow these steps to select your connection type[cite: 8]:</p>
Aaron Blackburn 1.2 246 <ul>
Aaron Blackburn 13.1 247 <li>Click on the specific location you want to configure for Cloud Connected PSTN[cite: 8].</li>
248 <li>Go to the <strong>Calling</strong> sub-menu and click <strong>Set up calling</strong> (or <strong>Manage</strong>)[cite: 8].</li>
Aaron Blackburn 1.2 249 </ul>
250
251 <div class="img-container">
Aaron Blackburn 13.1 252 <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Location Calling Sub-menu and PSTN Connection Setup">
253 <div class="img-caption">Figure 1.1: Location Calling menu and PSTN connection management[cite: 8].</div>
Aaron Blackburn 1.2 254 </div>
255
256 <ul>
Aaron Blackburn 13.1 257 <li>Choose <strong>"Cloud Connected PSTN"</strong> as the Connection Type[cite: 8].</li>
Aaron Blackburn 1.2 258 </ul>
259
260 <div class="img-container">
Aaron Blackburn 13.1 261 <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Selecting Cloud Connected PSTN Connection Type">
262 <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the connection type[cite: 8].</div>
Aaron Blackburn 1.2 263 </div>
264 </div>
265 </div>
266
267 <!-- Step 3 -->
268 <div class="step-item">
269 <div class="step-number">3</div>
270 <div class="step-content">
Aaron Blackburn 13.1 271 <h2>Select a CCP Provider</h2>
272 <p>Choose your PSTN provider[cite: 8]:</p>
Aaron Blackburn 1.2 273 <ul>
Aaron Blackburn 13.1 274 <li>Select a Cloud Connected PSTN provider from the list (depending on your region)[cite: 8].</li>
275 <li>Click <strong>Next</strong>[cite: 8].</li>
Aaron Blackburn 1.2 276 </ul>
277
278 <div class="img-container">
Aaron Blackburn 13.1 279 <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select CCP Provider Selection Screen">
280 <div class="img-caption">Figure 1.3: Selecting your CCP Provider[cite: 8].</div>
Aaron Blackburn 1.2 281 </div>
282 </div>
283 </div>
284
285 <!-- Step 4 -->
286 <div class="step-item">
287 <div class="step-number">4</div>
288 <div class="step-content">
Aaron Blackburn 13.1 289 <h2>Add Numbers</h2>
290 <p>Assign your phone numbers[cite: 8]:</p>
Aaron Blackburn 1.2 291 <ul>
Aaron Blackburn 13.1 292 <li>Click <strong>"Add Numbers Now"</strong>[cite: 8].</li>
293 <li>Enter the phone numbers you've obtained from your CCP provider, separated by commas if multiple[cite: 8].</li>
294 <li>Click <strong>Save</strong>[cite: 8].</li>
295 <li>Click <strong>Close</strong> on the Summary page[cite: 8].</li>
Aaron Blackburn 1.2 296 </ul>
297 </div>
298 </div>
299
300 <!-- Step 5 -->
301 <div class="step-item">
302 <div class="step-number">5</div>
303 <div class="step-content">
Aaron Blackburn 13.1 304 <h2>Verify Numbers</h2>
305 <p>Verify that your DIDs were assigned correctly[cite: 8]:</p>
Aaron Blackburn 1.2 306 <ul>
Aaron Blackburn 13.1 307 <li>Go to <code>Calling</code> &gt; <code>Numbers</code> to verify your added DIDs[cite: 8].</li>
308 <li>You should see the DIDs you added listed here[cite: 8].</li>
Aaron Blackburn 1.2 309 </ul>
310 </div>
311 </div>
312
313 </div>
314
315 <!-- Page Footer -->
316 <footer>
317 <div>&copy; FirstDigital. Technical Documentation.</div>
318 <div>
319 <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
Aaron Blackburn 8.1 320 <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
Aaron Blackburn 1.2 321 </div>
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