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Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 1.1
edited by Aaron Blackburn
on 2026/09/25 19:50
Change comment: Uploaded new attachment "1790365843299-673.png", version {1}
To version 11.1
edited by Aaron Blackburn
on 2026/09/25 20:13
Change comment: There is no comment for this version

Summary

Details

Page properties
Parent
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1 +CCP.WebHome
Content
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2 +<style>
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36 + color: var(--fd-grey);
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52 + border-bottom: 2px solid var(--fd-lightgrey);
53 + padding-bottom: 24px;
54 + margin-bottom: 32px;
55 + }
56 +
57 + .fd-guide .guide-header h1 {
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59 + font-weight: 800;
60 + font-size: 2.25rem;
61 + margin: 0 0 10px;
62 + letter-spacing: -0.02em;
63 + line-height: 1.2;
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69 + margin: 0;
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71 + }
72 +
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76 + border-radius: 0 8px 8px 0;
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79 + font-size: 0.95rem;
80 + line-height: 1.6;
81 + }
82 +
83 + .fd-guide .callout strong {
84 + color: var(--fd-navy);
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88 + display: flex;
89 + flex-direction: column;
90 + gap: 40px;
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92 +
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107 + border-radius: 50%;
108 + display: flex;
109 + align-items: center;
110 + justify-content: center;
111 + margin-top: 2px;
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149 + font-family: monospace;
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152 +
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156 + border: 1px solid var(--fd-lightgrey);
157 + border-radius: 12px;
158 + overflow: hidden;
159 + box-shadow: 0 4px 12px rgba(0, 30, 60, 0.05);
160 + }
161 +
162 + .fd-guide .img-container img {
163 + width: 100%;
164 + height: auto;
165 + display: block;
166 + }
167 +
168 + .fd-guide .img-caption {
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171 + color: var(--fd-grey);
172 + border-top: 1px solid var(--fd-lightgrey);
173 + background: #ffffff;
174 + font-style: italic;
175 + }
176 +
177 + .fd-guide footer {
178 + margin-top: 56px;
179 + padding-top: 24px;
180 + border-top: 1px solid var(--fd-lightgrey);
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183 + align-items: center;
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195 + text-decoration: underline !important;
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197 +
198 + @media (max-width: 768px) {
199 + .fd-guide .step-item {
200 + flex-direction: column;
201 + gap: 12px;
202 + }
203 + }
204 +</style>
205 +
206 +<div class="fd-guide">
207 +
208 + <!-- Breadcrumbs -->
209 + <div class="fd-breadcrumbs">
210 + <a href="https://learn.firstdigital.com/bin/view/Main/">Home</a>
211 + <span>&rsaquo;</span>
212 + <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
213 + <span>&rsaquo;</span>
214 + <span>Cloud Connected PSTN Configuration</span>
215 + </div>
216 +
217 + <!-- Guide Title Header -->
218 + <header class="guide-header">
219 + <h1>Configuring Cloud Connected PSTN in Control Hub</h1>
220 + <p class="subtitle">Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.</p>
221 + </header>
222 +
223 + <!-- Summary Callout -->
224 + <div class="callout">
225 + <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
226 + </div>
227 +
228 + <!-- Step-by-Step Instructions -->
229 + <div class="step-list">
230 +
231 + <!-- Step 1 -->
232 + <div class="step-item">
233 + <div class="step-number">1</div>
234 + <div class="step-content">
235 + <h2>Access Control Hub &amp; Navigate to Locations</h2>
236 + <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials.</p>
237 + <ul>
238 + <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>.</li>
239 + </ul>
240 + </div>
241 + </div>
242 +
243 + <!-- Step 2 -->
244 + <div class="step-item">
245 + <div class="step-number">2</div>
246 + <div class="step-content">
247 + <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 + <p>Choose the specific site location you want to configure for Cloud Connected PSTN:</p>
249 + <ul>
250 + <li>Click on the specific location you want to configure.</li>
251 + <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection.</li>
252 + </ul>
253 +
254 + <div class="img-container">
255 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Control Hub Location Calling Tab">
256 + <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection.</div>
257 + </div>
258 +
259 + <ul>
260 + <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type.</li>
261 + </ul>
262 +
263 + <div class="img-container">
264 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Select Connection Type Modal">
265 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.</div>
266 + </div>
267 + </div>
268 + </div>
269 +
270 + <!-- Step 3 -->
271 + <div class="step-item">
272 + <div class="step-number">3</div>
273 + <div class="step-content">
274 + <h2>Select Provider</h2>
275 + <p>Select your assigned Cloud Connected PSTN provider:</p>
276 + <ul>
277 + <li>Choose <strong>FirstDigital</strong> from the list of certified providers.</li>
278 + <li>Click <strong>Next</strong>.</li>
279 + </ul>
280 +
281 + <div class="img-container">
282 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select Provider Screen">
283 + <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider.</div>
284 + </div>
285 + </div>
286 + </div>
287 +
288 + <!-- Step 4 -->
289 + <div class="step-item">
290 + <div class="step-number">4</div>
291 + <div class="step-content">
292 + <h2>Add Phone Numbers</h2>
293 + <p>Enter the direct inbound dialing (DID) numbers provisioned for your site:</p>
294 + <ul>
295 + <li>Click <strong>Add Numbers Now</strong>.</li>
296 + <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).</li>
297 + <li>Click <strong>Save</strong>.</li>
298 + <li>Click <strong>Close</strong> on the Summary page.</li>
299 + </ul>
300 + </div>
301 + </div>
302 +
303 + <!-- Step 5 -->
304 + <div class="step-item">
305 + <div class="step-number">5</div>
306 + <div class="step-content">
307 + <h2>Verify Added DIDs</h2>
308 + <p>Confirm that the phone numbers were added successfully:</p>
309 + <ul>
310 + <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>.</li>
311 + <li>Verify that all newly added DIDs are listed.</li>
312 + </ul>
313 + </div>
314 + </div>
315 +
316 + </div>
317 +
318 + <!-- Page Footer -->
319 + <footer>
320 + <div>&copy; FirstDigital. Technical Documentation.</div>
321 + <div>
322 + <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
323 + <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
324 + </div>
325 + </footer>
326 +
327 +</div>
328 +{{/html}}
329 +
330 +(% class="fd-guide" %)
331 +(((
332 +(% class="fd-breadcrumbs" %)
333 +(((
334 +[[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
335 +)))
336 +
337 +(% class="subtitle" %)
338 +Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
339 +
340 +(% class="callout" %)
341 +(((
342 +**Overview:** To set up Cloud Connected PSTN, select **Cloud Connected PSTN** as your connection type, choose **FirstDigital** as your CCP provider, and assign your provisioned phone numbers directly within Control Hub.
343 +)))
344 +
345 +(% class="step-list" %)
346 +(((
347 +(% class="step-item" %)
348 +(((
349 +(% class="step-number" %)
350 +(((
351 +1
352 +)))
353 +
354 +(% class="step-content" %)
355 +(((
356 +== Access Control Hub & Navigate to Locations ==
357 +
358 +Sign in to your Cisco Webex Control Hub portal with administrator credentials.
359 +
360 +* In the left-hand navigation panel under **MANAGEMENT**, click on Locations.
361 +)))
362 +)))
363 +
364 +(% class="step-item" %)
365 +(((
366 +(% class="step-number" %)
367 +(((
368 +2
369 +)))
370 +
371 +(% class="step-content" %)
372 +(((
373 +== Select Location & Set PSTN Connection Type ==
374 +
375 +Choose the specific site location you want to configure for Cloud Connected PSTN:
376 +
377 +* Click on the specific location you want to configure.
378 +* Go to the **Calling** sub-menu tab and click **Manage** (or Set up calling) under PSTN connection.
379 +
380 +(% class="img-container" %)
381 +(((
382 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1||alt="Control Hub Location Calling Tab"]]
383 +
384 +(% class="img-caption" %)
385 +(((
386 +Figure 1.1: Navigating to Location > Calling > Calling Connection.
387 +)))
388 +)))
389 +
390 +* In the modal window, select **Cloud Connected PSTN** as your Connection Type.
391 +
392 +(% class="img-container" %)
393 +(((
394 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1||alt="Select Connection Type Modal"]]
395 +
396 +(% class="img-caption" %)
397 +(((
398 +Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type.
399 +)))
400 +)))
401 +)))
402 +)))
403 +
404 +(% class="step-item" %)
405 +(((
406 +(% class="step-number" %)
407 +(((
408 +3
409 +)))
410 +
411 +(% class="step-content" %)
412 +(((
413 +== Select Provider ==
414 +
415 +Select your assigned Cloud Connected PSTN provider:
416 +
417 +* Choose **FirstDigital** from the list of certified providers.
418 +* Click **Next**.
419 +
420 +(% class="img-container" %)
421 +(((
422 +[[image:https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1||alt="Select Provider Screen"]]
423 +
424 +(% class="img-caption" %)
425 +(((
426 +Figure 1.3: Selecting FirstDigital as the CCP Provider.
427 +)))
428 +)))
429 +)))
430 +)))
431 +
432 +(% class="step-item" %)
433 +(((
434 +(% class="step-number" %)
435 +(((
436 +4
437 +)))
438 +
439 +(% class="step-content" %)
440 +(((
441 +== Add Phone Numbers ==
442 +
443 +Enter the direct inbound dialing (DID) numbers provisioned for your site:
444 +
445 +* Click **Add Numbers Now**.
446 +* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas).
447 +* Click **Save**.
448 +* Click **Close** on the Summary page.
449 +)))
450 +)))
451 +
452 +(% class="step-item" %)
453 +(((
454 +(% class="step-number" %)
455 +(((
456 +5
457 +)))
458 +
459 +(% class="step-content" %)
460 +(((
461 +== Verify Added DIDs ==
462 +
463 +Confirm that the phone numbers were added successfully:
464 +
465 +* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers.
466 +* Verify that all newly added DIDs are listed.
467 +)))
468 +)))
469 +)))
470 +
471 +(((
472 +© FirstDigital. Technical Documentation.
473 +)))
474 +
475 +(((
476 +[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/]]
477 +)))
478 +)))
479 +
480 + </div>
481 + </footer>
482 +
483 +
484 +</div>
485 +~{~{/html}}
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