Skip to Content
Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 13.1
edited by Aaron Blackburn
on 2026/09/25 20:16
Change comment: There is no comment for this version
To version 3.1
edited by Aaron Blackburn
on 2026/09/25 19:53
Change comment: Uploaded new attachment "Picture2.png", version {1}

Summary

Details

Page properties
Title
... ... @@ -1,0 +1,1 @@
1 +Configure CCP in Control Hub
Content
... ... @@ -1,4 +1,10 @@
1 1  {{html clean="false"}}
2 +<!--
3 + ============================================================
4 + FirstDigital - Technical Guide: Configure Cloud Connected PSTN
5 + ============================================================
6 + XWiki Usage: Paste into an HTML macro in Source/Wiki mode.
7 +-->
2 2  <style>
3 3   @import url('https://fonts.googleapis.com/css2?family=Host+Grotesk:wght@300;400;500;600;700;800&display=swap');
4 4  
... ... @@ -7,6 +7,7 @@
7 7   }
8 8  
9 9   .fd-guide {
16 + /* FirstDigital Official Color Palette */
10 10   --fd-navy: #003366;
11 11   --fd-dark-navy: #001a33;
12 12   --fd-blue: #307ab2;
... ... @@ -28,6 +28,7 @@
28 28   -webkit-font-smoothing: antialiased;
29 29   }
30 30  
38 + /* ---------- BREADCRUMBS & HEADER ---------- */
31 31   .fd-guide .fd-breadcrumbs {
32 32   display: flex;
33 33   align-items: center;
... ... @@ -70,6 +70,7 @@
70 70   line-height: 1.5;
71 71   }
72 72  
81 + /* ---------- CALLOUT BOX ---------- */
73 73   .fd-guide .callout {
74 74   background: var(--fd-offwhite);
75 75   border-left: 4px solid var(--fd-blue);
... ... @@ -84,6 +84,7 @@
84 84   color: var(--fd-navy);
85 85   }
86 86  
96 + /* ---------- STEP BY STEP SECTION ---------- */
87 87   .fd-guide .step-list {
88 88   display: flex;
89 89   flex-direction: column;
... ... @@ -150,6 +150,7 @@
150 150   color: var(--fd-red);
151 151   }
152 152  
163 + /* ---------- SCREENSHOT CONTAINERS ---------- */
153 153   .fd-guide .img-container {
154 154   margin: 16px 0;
155 155   background: var(--fd-offwhite);
... ... @@ -174,6 +174,7 @@
174 174   font-style: italic;
175 175   }
176 176  
188 + /* ---------- FOOTER LINKS ---------- */
177 177   .fd-guide footer {
178 178   margin-top: 56px;
179 179   padding-top: 24px;
... ... @@ -211,18 +211,18 @@
211 211   <span>&rsaquo;</span>
212 212   <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
213 213   <span>&rsaquo;</span>
214 - <span>Configure Cloud Connected PSTN in Control Hub</span>
226 + <span>Cloud Connected PSTN Configuration</span>
215 215   </div>
216 216  
217 217   <!-- Guide Title Header -->
218 218   <header class="guide-header">
219 - <h1>Configure Cloud Connected PSTN In Control Hub</h1>
220 - <p class="subtitle">FirstDigital.com &middot; 800-240-4008</p>
231 + <h1>Configuring Cloud Connected PSTN in Control Hub</h1>
232 + <p class="subtitle">Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.</p>
221 221   </header>
222 222  
223 223   <!-- Summary Callout -->
224 224   <div class="callout">
225 - To configure Cloud Connected PSTN in Control Hub, you'll need to select <strong>"Cloud Connected PSTN"</strong> as the PSTN connection type, choose a CCP (Cloud Connected PSTN) provider, and add your phone numbers provided by the CCP[cite: 8].
237 + <strong>Overview:</strong> To set up Cloud Connected PSTN, you will configure your location calling settings, select <strong>FirstDigital</strong> as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
226 226   </div>
227 227  
228 228   <!-- Step-by-Step Instructions -->
... ... @@ -232,8 +232,11 @@
232 232   <div class="step-item">
233 233   <div class="step-number">1</div>
234 234   <div class="step-content">
235 - <h2>Access Control Hub and Navigate to Locations</h2>
236 - <p>Sign in to Control Hub and Go to <strong>Management</strong> &gt; <code>Locations</code>[cite: 8].</p>
247 + <h2>Access Control Hub &amp; Navigate to Locations</h2>
248 + <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
249 + <ul>
250 + <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
251 + </ul>
237 237   </div>
238 238   </div>
239 239  
... ... @@ -241,25 +241,28 @@
241 241   <div class="step-item">
242 242   <div class="step-number">2</div>
243 243   <div class="step-content">
244 - <h2>Select the Location and Choose PSTN Connection</h2>
245 - <p>Follow these steps to select your connection type[cite: 8]:</p>
259 + <h2>Select Location &amp; Set PSTN Connection Type</h2>
260 + <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
246 246   <ul>
247 - <li>Click on the specific location you want to configure for Cloud Connected PSTN[cite: 8].</li>
248 - <li>Go to the <strong>Calling</strong> sub-menu and click <strong>Set up calling</strong> (or <strong>Manage</strong>)[cite: 8].</li>
262 + <li>Select your location from the list[cite: 6].</li>
263 + <li>Click on the <strong>Calling</strong> sub-menu tab[cite: 6].</li>
264 + <li>Locate <strong>Calling connection</strong> and click <strong>Manage</strong> or <strong>Set up calling</strong>[cite: 6].</li>
249 249   </ul>
250 250  
251 251   <div class="img-container">
252 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Location Calling Sub-menu and PSTN Connection Setup">
253 - <div class="img-caption">Figure 1.1: Location Calling menu and PSTN connection management[cite: 8].</div>
268 + <!-- Replace src URL with your actual XWiki uploaded image URL for Image 1 -->
269 + <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png" alt="Control Hub Location Calling Tab">
270 + <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].</div>
254 254   </div>
255 255  
256 256   <ul>
257 - <li>Choose <strong>"Cloud Connected PSTN"</strong> as the Connection Type[cite: 8].</li>
274 + <li>In the popup modal, choose <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
258 258   </ul>
259 259  
260 260   <div class="img-container">
261 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Selecting Cloud Connected PSTN Connection Type">
262 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the connection type[cite: 8].</div>
278 + <!-- Replace src URL with your actual XWiki uploaded image URL for Image 2 -->
279 + <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png" alt="Select Connection Type Modal">
280 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].</div>
263 263   </div>
264 264   </div>
265 265   </div>
... ... @@ -268,16 +268,17 @@
268 268   <div class="step-item">
269 269   <div class="step-number">3</div>
270 270   <div class="step-content">
271 - <h2>Select a CCP Provider</h2>
272 - <p>Choose your PSTN provider[cite: 8]:</p>
289 + <h2>Select Provider</h2>
290 + <p>Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:</p>
273 273   <ul>
274 - <li>Select a Cloud Connected PSTN provider from the list (depending on your region)[cite: 8].</li>
275 - <li>Click <strong>Next</strong>[cite: 8].</li>
292 + <li>Select <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
293 + <li>Click <strong>Next</strong>[cite: 6].</li>
276 276   </ul>
277 277  
278 278   <div class="img-container">
279 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select CCP Provider Selection Screen">
280 - <div class="img-caption">Figure 1.3: Selecting your CCP Provider[cite: 8].</div>
297 + <!-- Replace src URL with your actual XWiki uploaded image URL for Image 3 -->
298 + <img src="https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png" alt="Select Provider Screen">
299 + <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].</div>
281 281   </div>
282 282   </div>
283 283   </div>
... ... @@ -286,13 +286,13 @@
286 286   <div class="step-item">
287 287   <div class="step-number">4</div>
288 288   <div class="step-content">
289 - <h2>Add Numbers</h2>
290 - <p>Assign your phone numbers[cite: 8]:</p>
308 + <h2>Add Phone Numbers</h2>
309 + <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
291 291   <ul>
292 - <li>Click <strong>"Add Numbers Now"</strong>[cite: 8].</li>
293 - <li>Enter the phone numbers you've obtained from your CCP provider, separated by commas if multiple[cite: 8].</li>
294 - <li>Click <strong>Save</strong>[cite: 8].</li>
295 - <li>Click <strong>Close</strong> on the Summary page[cite: 8].</li>
311 + <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
312 + <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
313 + <li>Click <strong>Save</strong>[cite: 6].</li>
314 + <li>Click <strong>Close</strong> on the Summary confirmation page[cite: 6].</li>
296 296   </ul>
297 297   </div>
298 298   </div>
... ... @@ -301,11 +301,11 @@
301 301   <div class="step-item">
302 302   <div class="step-number">5</div>
303 303   <div class="step-content">
304 - <h2>Verify Numbers</h2>
305 - <p>Verify that your DIDs were assigned correctly[cite: 8]:</p>
323 + <h2>Verify Added DIDs</h2>
324 + <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
306 306   <ul>
307 - <li>Go to <code>Calling</code> &gt; <code>Numbers</code> to verify your added DIDs[cite: 8].</li>
308 - <li>You should see the DIDs you added listed here[cite: 8].</li>
326 + <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
327 + <li>Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].</li>
309 309   </ul>
310 310   </div>
311 311   </div>
... ... @@ -317,9 +317,171 @@
317 317   <div>&copy; FirstDigital. Technical Documentation.</div>
318 318   <div>
319 319   <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
320 - <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
339 + <a href="https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true">Wiki Home</a>
321 321   </div>
322 322   </footer>
323 323  
324 324  </div>
325 325  {{/html}}
345 +
346 +(% class="fd-guide" %)
347 +(((
348 +(% class="fd-breadcrumbs" %)
349 +(((
350 +[[Home>>url:https://learn.firstdigital.com/bin/view/Main/]] › [[Voice Services>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] › Cloud Connected PSTN Configuration
351 +)))
352 +
353 += Configuring Cloud Connected PSTN in Control Hub =
354 +
355 +(% class="subtitle" %)
356 +Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.
357 +
358 +(% class="callout" %)
359 +(((
360 +**Overview:** To set up Cloud Connected PSTN, you will configure your location calling settings, select **FirstDigital** as your CCP provider, and assign your assigned phone numbers directly within Control Hub[cite: 6].
361 +)))
362 +
363 +(% class="step-list" %)
364 +(((
365 +(% class="step-item" %)
366 +(((
367 +(% class="step-number" %)
368 +(((
369 +1
370 +)))
371 +
372 +(% class="step-content" %)
373 +(((
374 +== Access Control Hub & Navigate to Locations ==
375 +
376 +Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].
377 +
378 +* In the left-hand navigation panel under **MANAGEMENT**, click on Locations[cite: 6].
379 +)))
380 +)))
381 +
382 +(% class="step-item" %)
383 +(((
384 +(% class="step-number" %)
385 +(((
386 +2
387 +)))
388 +
389 +(% class="step-content" %)
390 +(((
391 +== Select Location & Set PSTN Connection Type ==
392 +
393 +Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:
394 +
395 +* Select your location from the list[cite: 6].
396 +* Click on the **Calling** sub-menu tab[cite: 6].
397 +* Locate **Calling connection** and click **Manage** or **Set up calling**[cite: 6].
398 +
399 +(% class="img-container" %)
400 +(((
401 +[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/ControlHub_Calling_Location.png||alt="Control Hub Location Calling Tab"]]
402 +
403 +(% class="img-caption" %)
404 +(((
405 +Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6].
406 +)))
407 +)))
408 +
409 +* In the popup modal, choose **Cloud Connected PSTN** as your Connection Type[cite: 6].
410 +
411 +(% class="img-container" %)
412 +(((
413 +[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Connection_Type_Selection.png||alt="Select Connection Type Modal"]]
414 +
415 +(% class="img-caption" %)
416 +(((
417 +Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6].
418 +)))
419 +)))
420 +)))
421 +)))
422 +
423 +(% class="step-item" %)
424 +(((
425 +(% class="step-number" %)
426 +(((
427 +3
428 +)))
429 +
430 +(% class="step-content" %)
431 +(((
432 +== Select Provider ==
433 +
434 +Select your assigned Cloud Connected PSTN provider based on your region[cite: 6]:
435 +
436 +* Select **FirstDigital** from the list of certified providers[cite: 6].
437 +* Click **Next**[cite: 6].
438 +
439 +(% class="img-container" %)
440 +(((
441 +[[image:https://learn.firstdigital.com/bin/download/Voice/CCP/Select_Provider_FirstDigital.png||alt="Select Provider Screen"]]
442 +
443 +(% class="img-caption" %)
444 +(((
445 +Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6].
446 +)))
447 +)))
448 +)))
449 +)))
450 +
451 +(% class="step-item" %)
452 +(((
453 +(% class="step-number" %)
454 +(((
455 +4
456 +)))
457 +
458 +(% class="step-content" %)
459 +(((
460 +== Add Phone Numbers ==
461 +
462 +Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:
463 +
464 +* Click **Add Numbers Now**[cite: 6].
465 +* Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].
466 +* Click **Save**[cite: 6].
467 +* Click **Close** on the Summary confirmation page[cite: 6].
468 +)))
469 +)))
470 +
471 +(% class="step-item" %)
472 +(((
473 +(% class="step-number" %)
474 +(((
475 +5
476 +)))
477 +
478 +(% class="step-content" %)
479 +(((
480 +== Verify Added DIDs ==
481 +
482 +Confirm that the phone numbers were added successfully[cite: 6]:
483 +
484 +* In the main navigation menu under **SERVICES**, navigate to Calling > Numbers[cite: 6].
485 +* Verify that all newly provisioned DIDs are listed and assigned to the correct location[cite: 6].
486 +)))
487 +)))
488 +)))
489 +
490 +(((
491 +© FirstDigital. Technical Documentation.
492 +)))
493 +
494 +(((
495 +[[Voice Support Hub>>url:https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/]] · [[Wiki Home>>url:https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true]]
496 +)))
497 +)))
498 +
499 +
500 +```[cite: 6]
501 +
502 +
503 +### Quick Setup Steps for Images:##
504 +
505 +1. Upload the 3 screenshots attached in your document to your XWiki page attachments tab[cite: 6].
506 +2. Replace the placeholder URLs in `src="..."` (within the `.img-container` divs) with your XWiki file paths (e.g., `/bin/download/Space/Page/ImageName.png`).
Picture3.png
Author
... ... @@ -1,1 +1,0 @@
1 -XWiki.aaronblackburnfirstdigitalcom
Size
... ... @@ -1,1 +1,0 @@
1 -119.3 KB
Content