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Last modified by Aaron Blackburn on 2026/09/25 20:18
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1 +Configure CCP in Control Hub
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163 163   width: 100%;
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211 211   <span>&rsaquo;</span>
212 212   <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
213 213   <span>&rsaquo;</span>
214 - <span>Configure Cloud Connected PSTN in Control Hub</span>
214 + <span>Cloud Connected PSTN Configuration</span>
215 215   </div>
216 216  
217 217   <!-- Guide Title Header -->
218 218   <header class="guide-header">
219 - <h1>Configure Cloud Connected PSTN In Control Hub</h1>
220 - <p class="subtitle">FirstDigital.com &middot; 800-240-4008</p>
219 + <h1>Configuring Cloud Connected PSTN in Control Hub</h1>
220 + <p class="subtitle">Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.</p>
221 221   </header>
222 222  
223 223   <!-- Summary Callout -->
224 224   <div class="callout">
225 - To configure Cloud Connected PSTN in Control Hub, you'll need to select <strong>"Cloud Connected PSTN"</strong> as the PSTN connection type, choose a CCP (Cloud Connected PSTN) provider, and add your phone numbers provided by the CCP[cite: 8].
225 + <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub[cite: 6].
226 226   </div>
227 227  
228 228   <!-- Step-by-Step Instructions -->
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232 232   <div class="step-item">
233 233   <div class="step-number">1</div>
234 234   <div class="step-content">
235 - <h2>Access Control Hub and Navigate to Locations</h2>
236 - <p>Sign in to Control Hub and Go to <strong>Management</strong> &gt; <code>Locations</code>[cite: 8].</p>
235 + <h2>Access Control Hub &amp; Navigate to Locations</h2>
236 + <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
237 + <ul>
238 + <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
239 + </ul>
237 237   </div>
238 238   </div>
239 239  
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241 241   <div class="step-item">
242 242   <div class="step-number">2</div>
243 243   <div class="step-content">
244 - <h2>Select the Location and Choose PSTN Connection</h2>
245 - <p>Follow these steps to select your connection type[cite: 8]:</p>
247 + <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 + <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
246 246   <ul>
247 - <li>Click on the specific location you want to configure for Cloud Connected PSTN[cite: 8].</li>
248 - <li>Go to the <strong>Calling</strong> sub-menu and click <strong>Set up calling</strong> (or <strong>Manage</strong>)[cite: 8].</li>
250 + <li>Click on the specific location you want to configure[cite: 6].</li>
251 + <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection[cite: 6].</li>
249 249   </ul>
250 250  
251 251   <div class="img-container">
252 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Location Calling Sub-menu and PSTN Connection Setup">
253 - <div class="img-caption">Figure 1.1: Location Calling menu and PSTN connection management[cite: 8].</div>
255 + [[image:Picture1.png]]
256 + <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6, 8].</div>
254 254   </div>
255 255  
256 256   <ul>
257 - <li>Choose <strong>"Cloud Connected PSTN"</strong> as the Connection Type[cite: 8].</li>
260 + <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
258 258   </ul>
259 259  
260 260   <div class="img-container">
261 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Selecting Cloud Connected PSTN Connection Type">
262 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the connection type[cite: 8].</div>
264 + [[image:Picture2.png]]
265 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6, 8].</div>
263 263   </div>
264 264   </div>
265 265   </div>
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268 268   <div class="step-item">
269 269   <div class="step-number">3</div>
270 270   <div class="step-content">
271 - <h2>Select a CCP Provider</h2>
272 - <p>Choose your PSTN provider[cite: 8]:</p>
274 + <h2>Select Provider</h2>
275 + <p>Select your assigned Cloud Connected PSTN provider[cite: 6]:</p>
273 273   <ul>
274 - <li>Select a Cloud Connected PSTN provider from the list (depending on your region)[cite: 8].</li>
275 - <li>Click <strong>Next</strong>[cite: 8].</li>
277 + <li>Choose <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
278 + <li>Click <strong>Next</strong>[cite: 6].</li>
276 276   </ul>
277 277  
278 278   <div class="img-container">
279 - <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select CCP Provider Selection Screen">
280 - <div class="img-caption">Figure 1.3: Selecting your CCP Provider[cite: 8].</div>
282 + [[image:Picture3.png]]
283 + <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6, 8].</div>
281 281   </div>
282 282   </div>
283 283   </div>
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286 286   <div class="step-item">
287 287   <div class="step-number">4</div>
288 288   <div class="step-content">
289 - <h2>Add Numbers</h2>
290 - <p>Assign your phone numbers[cite: 8]:</p>
292 + <h2>Add Phone Numbers</h2>
293 + <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
291 291   <ul>
292 - <li>Click <strong>"Add Numbers Now"</strong>[cite: 8].</li>
293 - <li>Enter the phone numbers you've obtained from your CCP provider, separated by commas if multiple[cite: 8].</li>
294 - <li>Click <strong>Save</strong>[cite: 8].</li>
295 - <li>Click <strong>Close</strong> on the Summary page[cite: 8].</li>
295 + <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
296 + <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
297 + <li>Click <strong>Save</strong>[cite: 6].</li>
298 + <li>Click <strong>Close</strong> on the Summary page[cite: 6].</li>
296 296   </ul>
297 297   </div>
298 298   </div>
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301 301   <div class="step-item">
302 302   <div class="step-number">5</div>
303 303   <div class="step-content">
304 - <h2>Verify Numbers</h2>
305 - <p>Verify that your DIDs were assigned correctly[cite: 8]:</p>
307 + <h2>Verify Added DIDs</h2>
308 + <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
306 306   <ul>
307 - <li>Go to <code>Calling</code> &gt; <code>Numbers</code> to verify your added DIDs[cite: 8].</li>
308 - <li>You should see the DIDs you added listed here[cite: 8].</li>
310 + <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
311 + <li>Verify that all newly added DIDs are listed[cite: 6].</li>
309 309   </ul>
310 310   </div>
311 311   </div>
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317 317   <div>&copy; FirstDigital. Technical Documentation.</div>
318 318   <div>
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