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Last modified by Aaron Blackburn on 2026/09/25 20:18
From version 5.1
edited by Aaron Blackburn
on 2026/09/25 19:59
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To version 13.1
edited by Aaron Blackburn
on 2026/09/25 20:16
Change comment: There is no comment for this version

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1 -Configure CCP in Control Hub
Content
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211 211   <span>&rsaquo;</span>
212 212   <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Services</a>
213 213   <span>&rsaquo;</span>
214 - <span>Cloud Connected PSTN Configuration</span>
214 + <span>Configure Cloud Connected PSTN in Control Hub</span>
215 215   </div>
216 216  
217 217   <!-- Guide Title Header -->
218 218   <header class="guide-header">
219 - <h1>Configuring Cloud Connected PSTN in Control Hub</h1>
220 - <p class="subtitle">Step-by-step instructions for selecting FirstDigital as your Cloud Connected PSTN (CCP) provider and configuring phone numbers in Cisco Webex Control Hub.</p>
219 + <h1>Configure Cloud Connected PSTN In Control Hub</h1>
220 + <p class="subtitle">FirstDigital.com &middot; 800-240-4008</p>
221 221   </header>
222 222  
223 223   <!-- Summary Callout -->
224 224   <div class="callout">
225 - <strong>Overview:</strong> To set up Cloud Connected PSTN, select <strong>Cloud Connected PSTN</strong> as your connection type, choose <strong>FirstDigital</strong> as your CCP provider, and assign your provisioned phone numbers directly within Control Hub[cite: 6].
225 + To configure Cloud Connected PSTN in Control Hub, you'll need to select <strong>"Cloud Connected PSTN"</strong> as the PSTN connection type, choose a CCP (Cloud Connected PSTN) provider, and add your phone numbers provided by the CCP[cite: 8].
226 226   </div>
227 227  
228 228   <!-- Step-by-Step Instructions -->
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232 232   <div class="step-item">
233 233   <div class="step-number">1</div>
234 234   <div class="step-content">
235 - <h2>Access Control Hub &amp; Navigate to Locations</h2>
236 - <p>Sign in to your Cisco Webex Control Hub portal with administrator credentials[cite: 6].</p>
237 - <ul>
238 - <li>In the left-hand navigation panel under <strong>MANAGEMENT</strong>, click on <code>Locations</code>[cite: 6].</li>
239 - </ul>
235 + <h2>Access Control Hub and Navigate to Locations</h2>
236 + <p>Sign in to Control Hub and Go to <strong>Management</strong> &gt; <code>Locations</code>[cite: 8].</p>
240 240   </div>
241 241   </div>
242 242  
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244 244   <div class="step-item">
245 245   <div class="step-number">2</div>
246 246   <div class="step-content">
247 - <h2>Select Location &amp; Set PSTN Connection Type</h2>
248 - <p>Choose the specific site location you want to configure for Cloud Connected PSTN[cite: 6]:</p>
244 + <h2>Select the Location and Choose PSTN Connection</h2>
245 + <p>Follow these steps to select your connection type[cite: 8]:</p>
249 249   <ul>
250 - <li>Click on the specific location you want to configure[cite: 6].</li>
251 - <li>Go to the <strong>Calling</strong> sub-menu tab and click <strong>Manage</strong> (or Set up calling) under PSTN connection[cite: 6].</li>
247 + <li>Click on the specific location you want to configure for Cloud Connected PSTN[cite: 8].</li>
248 + <li>Go to the <strong>Calling</strong> sub-menu and click <strong>Set up calling</strong> (or <strong>Manage</strong>)[cite: 8].</li>
252 252   </ul>
253 253  
254 254   <div class="img-container">
255 - <img src="./download/Picture1.png" alt="Control Hub Location Calling Tab">
256 - <div class="img-caption">Figure 1.1: Navigating to Location > Calling > Calling Connection[cite: 6, 8].</div>
252 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture1.png?rev=1.1" alt="Location Calling Sub-menu and PSTN Connection Setup">
253 + <div class="img-caption">Figure 1.1: Location Calling menu and PSTN connection management[cite: 8].</div>
257 257   </div>
258 258  
259 259   <ul>
260 - <li>In the modal window, select <strong>Cloud Connected PSTN</strong> as your Connection Type[cite: 6].</li>
257 + <li>Choose <strong>"Cloud Connected PSTN"</strong> as the Connection Type[cite: 8].</li>
261 261   </ul>
262 262  
263 263   <div class="img-container">
264 - <img src="./download/Picture2.png" alt="Select Connection Type Modal">
265 - <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the Connection Type[cite: 6, 8].</div>
261 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture2.png?rev=1.1" alt="Selecting Cloud Connected PSTN Connection Type">
262 + <div class="img-caption">Figure 1.2: Selecting Cloud Connected PSTN as the connection type[cite: 8].</div>
266 266   </div>
267 267   </div>
268 268   </div>
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271 271   <div class="step-item">
272 272   <div class="step-number">3</div>
273 273   <div class="step-content">
274 - <h2>Select Provider</h2>
275 - <p>Select your assigned Cloud Connected PSTN provider[cite: 6]:</p>
271 + <h2>Select a CCP Provider</h2>
272 + <p>Choose your PSTN provider[cite: 8]:</p>
276 276   <ul>
277 - <li>Choose <strong>FirstDigital</strong> from the list of certified providers[cite: 6].</li>
278 - <li>Click <strong>Next</strong>[cite: 6].</li>
274 + <li>Select a Cloud Connected PSTN provider from the list (depending on your region)[cite: 8].</li>
275 + <li>Click <strong>Next</strong>[cite: 8].</li>
279 279   </ul>
280 280  
281 281   <div class="img-container">
282 - <img src="./download/Picture3.png" alt="Select Provider Screen">
283 - <div class="img-caption">Figure 1.3: Selecting FirstDigital as the CCP Provider[cite: 6, 8].</div>
279 + <img src="https://learn.firstdigital.com/bin/download/CCP/Configure%20CCP%20in%20Control%20Hub/WebHome/Picture3.png?rev=1.1" alt="Select CCP Provider Selection Screen">
280 + <div class="img-caption">Figure 1.3: Selecting your CCP Provider[cite: 8].</div>
284 284   </div>
285 285   </div>
286 286   </div>
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289 289   <div class="step-item">
290 290   <div class="step-number">4</div>
291 291   <div class="step-content">
292 - <h2>Add Phone Numbers</h2>
293 - <p>Enter the direct inbound dialing (DID) numbers provisioned for your site[cite: 6]:</p>
289 + <h2>Add Numbers</h2>
290 + <p>Assign your phone numbers[cite: 8]:</p>
294 294   <ul>
295 - <li>Click <strong>Add Numbers Now</strong>[cite: 6].</li>
296 - <li>Enter the phone numbers obtained from FirstDigital (separate multiple numbers using commas)[cite: 6].</li>
297 - <li>Click <strong>Save</strong>[cite: 6].</li>
298 - <li>Click <strong>Close</strong> on the Summary page[cite: 6].</li>
292 + <li>Click <strong>"Add Numbers Now"</strong>[cite: 8].</li>
293 + <li>Enter the phone numbers you've obtained from your CCP provider, separated by commas if multiple[cite: 8].</li>
294 + <li>Click <strong>Save</strong>[cite: 8].</li>
295 + <li>Click <strong>Close</strong> on the Summary page[cite: 8].</li>
299 299   </ul>
300 300   </div>
301 301   </div>
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304 304   <div class="step-item">
305 305   <div class="step-number">5</div>
306 306   <div class="step-content">
307 - <h2>Verify Added DIDs</h2>
308 - <p>Confirm that the phone numbers were added successfully[cite: 6]:</p>
304 + <h2>Verify Numbers</h2>
305 + <p>Verify that your DIDs were assigned correctly[cite: 8]:</p>
309 309   <ul>
310 - <li>In the main navigation menu under <strong>SERVICES</strong>, navigate to <code>Calling</code> &gt; <code>Numbers</code>[cite: 6].</li>
311 - <li>Verify that all newly added DIDs are listed[cite: 6].</li>
307 + <li>Go to <code>Calling</code> &gt; <code>Numbers</code> to verify your added DIDs[cite: 8].</li>
308 + <li>You should see the DIDs you added listed here[cite: 8].</li>
312 312   </ul>
313 313   </div>
314 314   </div>
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320 320   <div>&copy; FirstDigital. Technical Documentation.</div>
321 321   <div>
322 322   <a href="https://learn.firstdigital.com/bin/view/FirstDigital%20Product%20Support/">Voice Support Hub</a> &middot;
323 - <a href="https://learn.firstdigital.com/bin/view/Main/?oidc.skipped=true">Wiki Home</a>
320 + <a href="https://learn.firstdigital.com/bin/view/Main/">Wiki Home</a>
324 324   </div>
325 325   </footer>
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